Saio: Sale ‑ All in one , 54 recensioni
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Worst App I've ever used. The App froze multiple times during a major sales event while I was trying to activate/ deactivate sales. Reached out to support over email/ live chat and no-one responded. Wasted hours of my own time trying to fix it. Good riddance!
Hi. Three of our sales are stuck in deactivating now, meaning we cannot activate or deactivate any of our sales at the moment. Please advise ASAP! We need this fixed now so that we can run our sale tomorrow! Thank you. I will delete the poor review when it is fixed.
App not working anymore! Need it ASAP! CAN'T ACCESS THE APP AND WE CAN'T CHANGE THE PRICES MANUALLY ON OUR WEBSITE! IT CHANGES BACK TO THE SALES PRICE BUT OUR SALE IS OVER! We can't do anything right now and we are forced to sell at prices we don't want to!! THEY DON'T ANSWER US !!
Hello there,
We appreciate your review of our app.
We are sorry for the inconvenience you've experienced with our app. Your feedback is invaluable to us, and we're committed to resolving the issues you've encountered.
One of the steps we took to resolve your issues was to "unstuck the sale" on your store. This process doesn't usually happen, and we reset the sales by unsticking the stuck sale, which doesn't affect prices. We are actively working to improve this aspect of our service to minimize disruption during these critical moments.
Regarding your comment about our response time, we apologize if you felt unheard. We do our utmost to provide timely assistance and ensure that you can continue running your business smoothly. Please know we're taking steps to improve our response process.
We understand the frustration this may have caused and genuinely value your business. Thank you for giving us the opportunity to address this matter, and we look forward to restoring your confidence in our app.
Best,
PreviewX Customer Success team
Don't use this app!!! The app is never working without any problems or it's fully not working... Besides that, the support is not helping with any of the problems and if they come up with a solution it's always too late..
Hello Sofian,
Thanks for leaving a review on our app. We apologize for the inconvenience caused by our app and support. Your feedback is invaluable, and we regret not meeting your expectations. Please let us address your concerns and regain your trust in our app.
App glitches can be frustrating, and we care about your success. Your feedback matters, and we're committed to resolving any issues you've faced.
We're disheartened about your support experience. We're dedicated to helping merchants like you and apologize for any delays. We're enhancing our processes each and every day to ensure faster assistance.
Please let's connect to understand your challenges better. We're eager to make things right; reach out to us via email/chat, and we will be more than happy to help you.
Thank you for your patience. We're devoted to improving our app and support to serve you better.
Best regards,
PreviewX Customer Success Team
the App create the SALE but if customer have a Discount Code they are able to apply it on ALREADY DISCOUNTED PRICE .
Loosing Money www.eugfashion.com
Hi there,
Thank you for bringing this issue to our attention, and we sincerely apologize for any inconvenience you've experienced with our app. Your feedback is important, and we're committed to helping you find a solution.
Regarding the concern you've raised about discount codes, we've already responded to your message, and we appreciate your patience.
To address this issue, we suggested two potential solutions:
Disable Coupon Code Usage: You can choose to disable the use of discount codes on products that are already on sale. This can help prevent customers from applying additional discounts to already discounted items. We can guide you through the steps on how to do this within your Shopify settings.
Adjust Discount Code Restrictions: Alternatively, you can modify the settings of your discount codes to specify which products they can be applied to. By restricting the use of discount codes to certain product categories or excluding products on sale, you can have more control over how discounts are applied.
We also added that it's important to note that our app does not control the functionality of discount codes directly; rather, it interacts with the existing settings in your Shopify store. Therefore, implementing either of these options will require adjustments within your Shopify settings.
We're here to help you navigate this issue and ensure that your app works seamlessly with your store's discount strategy.
Thank you for choosing our app, and we look forward to assisting you further.
Best regards,
PreviewX Customer Success team
I used this app for years, but recently it has been incorrectly affecting product prices...even for products that aren't set up in this app. On the afternoon/evening of the 24th the price for one of our products not set up this app was affected. ****203 was the last correct order at 3:16pm at $67 ****258 at 8:04 incorrect came through $144.85 I reached out to Shopify support and they confirmed from the logs that "At 7:46 PM UTC on the 24th, the "Sale - All in one" app was recorded adjusting this product's price from $67.00 to $144.85" Uninstalling the app now. This is very concerning
Word on Fire,
We deeply apologize for the challenges you've recently experienced with our app, and we understand your concerns. Your feedback is invaluable to us, and we are committed to resolving the issues you've raised.
We appreciate your years of trust in our app, and we regret any inconvenience the recent pricing discrepancies may have caused you. We understand how concerning it can be when product prices are affected incorrectly, especially for items that are not configured within our app.
Upon receiving your message, we took immediate action to investigate the issue. It appears that the sales were indeed stuck on deactivating, which caused this pricing anomaly. We went ahead and reset the sales on your store, which typically restores the prices to their default state before the reset.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us directly via email/chat. We are here to assist you every step of the way.
Your satisfaction is of utmost importance to us, and we hope to regain your confidence in our app.
Thank you for giving us the opportunity to address this matter.
Best regards,
Customer Support Team
I've used this app before with great success but the functionality of it has totally broken. I have to close out of it and re-access from the app menu after every two actions that I do. Edits don't load and I'm manually adjusting half the prices myself with no rhyme or reason. Such a bummer to see it stop working so much!
We have been using this app for about the last year or so. it helped us out during are BFCM sales again this year as last year.
TERRIBLE. So slow that it freezes up. Causes more trouble than anything. Has me in a HUGE MESS right now!!! Update on 5/30/23 App is still terrible. Customer service is non-existent. Program is froze on deactivating and I have tried to get someone to fix this for a week now. Its froze on all systems and nothing I can do on my end. Once this issue is fixed I will be deleting the app once and for all.
We sincerely apologize for the challenges you've faced with our app, and we deeply regret any inconvenience it may have caused you. Your feedback is of paramount importance to us, and we are committed to resolving the issues you've encountered.
We understand that you've experienced significant slowness and a freeze-up of our app, resulting in substantial frustration. This is certainly not the experience we intend for our users, and we want to assure you that we're actively working to address these concerns.
When sales become stuck on deactivating, our support team resets the sales on your store. This action typically resolves the issue and restores the functionality to its normal state.
Additionally, we appreciate your patience in reaching out to us. We strive to respond to our users as quickly as possible, and we regret any delay you may have experienced in this regard. Your satisfaction is our top priority, and we're committed to making things right.
If you have any further questions or require immediate assistance, please don't hesitate to reach out to us via email or chat. We're here to help you navigate through any challenges you may face.
Thank you for giving us the opportunity to address this matter, and we hope to regain your confidence in our app.
Best regards,
Customer Support Team.
A very good app that works and is very stable. But for bigger stores it does affect the loading times of your pages- esp. collections. Our load time from our homepage to any collections pages doubles to triples with this app.... from 2 to 7 seconds to more. We do have hundreds of products but no other app has caused this. Hopefully SAIO will fix this problem.
So, a great app but there is a price to pay.
Hi FEAR-NONE, thank you for trying our app, and thank you for your review! Our app only updates the prices of your products on the backend of Shopify. It is in no way connected to the frontend of you shop, and can't affect the load time of your site.
Is there any other change you have made to your store recently, or any other new app? Please reach out to us if you would like some help tracking the issue down. Thanks!