
Heartcoding Sales & Discounts
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The app from Server Error (500) we can't delete the discounts on the site! it is urgent how can we do?
Dear Valentina Rio,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue tonight and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert
great app, user friendly, and can do a lots of things other similar apps can't, for instance I like the feature where you can set the prices back to exactly they were, instead of most other app that would put the prices back to compare with prices, so if you had set up any other prices with permanent discount against your competitors those would be lost with other but not with this app.
However, for me the breaking point was that this app can't stop your customers from using your store generated discount codes on SALE items. Obviously I don't want my customers to use 20% new visitor discount code on top of my 30% SALE, thus discounting prices by 50%!!
Support is saying they are working on it, so let's see when do they manage to address this loophole.
all the best
Dear Islamic Goods Direct, thanks again for your kind review. We implemented a feature to exclude sale items from discount codes - a detailed guide how to do this can be found just below the "Delete Product Tag while Sale is running" section within our app. This should solve any related problems. Did you already took a look at this? Thank you so much for your feedback! Kind regards
Not good to set, expensive
Dear Seakoss, thank you for taking the time and writing a review. Unfortunately you did not answer our emails or calls so we could clarify what issues you were having with the setting and help you with this. Our app has a 7-day-free trial so everyone has the opportunity to see if our product is fitting the needs and if you are willing ot pay the fees. As you have already been using our app for a few weeks, we assume that you are aware of the fee model. We would love to hear from you so that we can help you with any set-up issues and discuss everything in detail. Yours sincerely!
Love the app and the support. Thank you.
Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards
Fueron muy rápidos al darnos asistencia, en menos de 24 horas teniamos nuestra duda solucionada y las rebajas funcionando sin problemas.
Muchas gracias por su amable comentario. Realmente apreciamos que se haya tomado su tiempo. Si hay algo que podamos hacer por usted, no dude en ponerse en contacto con nosotros en cualquier momento. Un cordial saludo
Not just a great and easy to use app, but the support is amazing and quick to reply and assist.
Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards
good app. easy to use and customer service was very fast and helpful and responsive even on a sunday. Thank you guys and keep up the good work!
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Used this app for promotions and it worked very well. Support was excellent and I would propose it to other users!
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Sales & Discounts is the perfect app for promotions! The handling is simple and fast and the functions are endlessly. And thanks to Norbert who helped us with a few questions. Recommended!
Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards
Why you did not put a cancellation option to your app?
Thank you for taking the time to write a review - we really appreciate your feedback. To uninstall our product, go to your Shopify backend within our app and simply click on the three dots at the top right. The menu item "uninstall" will be displayed. Please click here and the app will be uninstalled. From this point on, you will not incur any further costs. As we take your review very seriously, we have just added uninstall instructions to our FAQ section so that there should be more clarity for other users in the future. Thank you once again!
Very efficient and prompt reply. Thank you very much for your assistance in solving a technical problem.
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
I just want to thank you for this app. I had a really bad experience with another discount app. After giving your app a try it has worked exactly as you described and makes discounting and scheduled sales so much easier throughout the store. Thank you!
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
The app itself is easy to use and apply. It would be good to be able to see the changes in preview mode though. Although easy to use, there were some things we needed help with and the team at Heartcoding were very prompt and efficient in assisting. They were awesome actually. Would recommend this app.
Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards
As many others have testified to; this app is amazing, it solves real problems and is one of our MUST have apps on Shopify. We would simply not make it without it. We got support in fixing some customizations and sorting out some minor bugs with our theme. The customer service is just as great as the app, fast, reliable and accurate. 5/5 without a doubt!
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
They reached out to me privately and helped me to fix my website which another app was messing up. I appreciate them taking the time to do this and id highly recommend
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Very good app! Easy to use, very responsive support even for topics not directly belonging to their product. Price for value is exceptional and I can recommend this app everyone. Thank you.
Thank you so much for your kind review. We really appreciate you took the time. If there is anything we can do for you please do not hesitate to contact us anytime. Kind regards
Good app, saves so much time! And the for the right price, other apps were more expensive or had a limitation on how much products you can select. When I installed the app it worked not good with my shopify template, so I send an e-mail to the customerservice and they fixed it real quick.
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
A Game-Changing Shopify App with Unbeatable Features and Customer Service Excellence!
I am absolutely thrilled to share my experience with this incredible Shopify app that has taken my online store to the next level! This app is a real game-changer, offering an array of amazing features that have significantly boosted my sales and enhanced the overall shopping experience for my customers. Not to mention, their customer service is simply top-notch!
First and foremost, let's talk about the fantastic features that this app brings to the table. The discount application is seamless and easy to set up. I can now effortlessly apply various discounts to specific products or entire collections, all in just a few clicks! It has given me the flexibility to run different types of promotions and sales, allowing me to experiment and find what works best for my business.
One of the standout features that truly sets this app apart is the countdown timer. Wow! The impact this has had on creating urgency and driving impulse purchases is remarkable. Customers can see the ticking timer, compelling them to make quick decisions before the offer expires. It's a fantastic way to boost conversion rates and increase sales during special promotions or limited-time deals.
Another key feature I cannot go without mentioning is the sale labels. These eye-catching labels draw attention to products on sale, making it super easy for customers to spot the best deals in my store. The visual appeal enhances the overall browsing experience, increasing engagement, and ultimately leading to more successful conversions.
Now, let me take a moment to rave about their customer service. The team behind this app is phenomenal! From the very beginning, they have been extremely responsive, providing me with all the support I needed to get the most out of the app's features. Their technical expertise and friendly demeanor make them a joy to work with. They genuinely care about their customers' success and have gone above and beyond to ensure I have a smooth and pleasant experience with the app.
The app's interface is user-friendly, intuitive, and integrates seamlessly with my Shopify store. I never had to worry about compatibility issues or any disruptions to my site's performance. The developers have clearly put a lot of thought into creating a smooth and efficient experience for both store owners and customers alike.
In conclusion, I cannot recommend this Shopify app highly enough. Its feature-packed design, including the countdown timer and sale labels, has significantly boosted my sales and customer engagement. The customer service is second to none, providing me with peace of mind and prompt assistance whenever needed.
If you're looking to take your online store to new heights and want an app that not only delivers on its promises but also offers exceptional customer support, then look no further. This app is an absolute must-have for any serious e-commerce entrepreneur. Bravo to the team behind this outstanding app!
Wow! Thanks so much for your kind and detailed review - it is very much appreciated. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
As an online store manager, finding the right balance between efficiency and control can be challenging. That's where the Sale & Discount Manager app on Shopify stands out. Its intuitive, user-friendly interface simplifies the complex task of planning and scheduling sales campaigns. The app's ability to pre-set discounts not only reduces the risk of errors but also frees up valuable time for strategic planning. It offers an appealing degree of control over promotions, be it for individual items or store-wide sales. With a good blend of functionality and simplicity, the Sale & Discount Manager app effectively enhances the Shopify store management experience.
Thank you so much for your kind and detailed review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Awesome app that runs smoothly and makes selecting products very easy. Lots of filters and ways to bulk select multiple products from different collections, vendors, sizes, etc. and offers inverse selecting (reduce items out). There are very few apps that have worked this well for us with no custom work, amazing app!
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
Awesome App with remarkable support. We are new to Shopify and they helped us with a lot of questions. Love the countdown feature.
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
All in all, it does the job very well, The only that made me uninstalled it it that everything regarding excluding products/or collections has the worst UI.
Dear Badim TLV,
thank you for your review. We tried to reach out to you but did not receive an answer yet - we would be very interested in why our advanced filter section has a suboptimal UI in your opinion.
We designed this after a well thought process and a lot of testing in our own online stores. The feedback from other clients all over the world is very positive so we would be keen in the topics you ran into. If you would be so kind to come back to us, we could probably better understand your issue and possibly optimize our product.
All the best in the meantime and kind regards
Great experience and customer service. I would definitely recommend this app for a growing business.
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
As other reviews mentioned, do not rely on this app for sales. Especially big ones such as Black Friday. It is not stable or prepared to serve merchants. During our big Black Friday, the app got stuck mid-sale, leaving the store partially discounted to go with a 500 error after, leaving the app inaccessible. We had already sent a large email campaign, so customers landed on a website with only a few prices slashed. This impacted our conversions by thousands of $. The devs apologized, offered a refund for all our charges, and explained that the tech could not avoid all issues nowadays. However, I disagree. This app shows 500 errors too often. It is almost the app's default to break when you try to run a sale. As I said, this app is not prepared. We had the same issues in 2021, and in 2022 they did not care to fix them. Furthermore, today (end of the cyber Monday), our prices should have been discounted back about six hours ago, To our surprise, not only did this not happen, but we cannot access the app due to another 502 bad gateway error (yes, on a separate store). And once we can access it, everything is queued and stuck mid-process to get the original prices back. All in all, look for something else. This will only cause stress and potential monetary loss.
Dear Canvas by Numbers,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert
used this app for several sales... Down for the start of Black Friday, down for the end of black friday... oops
Dear apfelband,
thank you for taking the time and writing a review. We absolutely understand your anger and disappointment. One of our third-party providers had a technical issue and therefore our app was unavailable for a short period of time which is inexcusable, especially at this time of the year. We made a mistake relying on the performance of this partner who couldn't deliver as promised. Of course we will change this service provider asap to make sure this does not happen again in the future. As customer satisfaction is our key priority we really want to take this chance to deeply apologize for all the trouble - although we know that this helps little in retrospect. If there is something we can do to regain your trust in our product or assist anyhow we would be happy to do anything within our capabilities.
Kind regards, Norbert
Messed up my mobile sites view, had to contact support and they have also seen that something within the apps code, forced it to show desktop view when on mobile.
Dear Ian, thank you for taking the time and writing a review, although we do not clearly understand what happened. Our app does NOT inject any code in your theme automatically. Did you manually install the sale tags, where there is coding knowledge required as stated in the tutorial? We reached out to you one hour after your problem occurred but did not hear back from you. If you contact us via email our coding team would be happy to directly help you with any technical problem you have, even if not caused by our app. We hope to hear from you soon and wish you a successful weekend. Best, Norbert
I've been using Sale & Discount Manager for a while now, great app, easy to use. Customer support is great! Always willing to help. Thank you again!
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Very easy to use, within a few minutes you can create and manage sales for all your products. Also very customizable, you can set timers, change the look-and-feel of the sales tags, etc. Highly recommended!
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
Super rapide et efficace dans le support client, et les campagnes sont très simples à planifier. Une super app !
Merci beaucoup pour votre commentaire. Si vous avez besoin de quoi que ce soit à l'avenir, n'hésitez pas à nous contacter à tout moment. Sincères salutations
Great App, sovit saves so much time. And the support is pretty fast and help us asap to integrate the App into the code.
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
Works great and quick customer service to help me. Will definitely be keeping this one, great addition to my store.
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Great Application. I use it for my discount campaign. Also, I contacted the technical team, great service.
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
Not only is this app easy to use and customize, the customer support is super fast. I had an issue with the custom sale badges being overridden by my theme, and in less than 24 hours they were able to get back to me and update the code for me.
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
I am having terrible trouble with this app and messaged the contact and no one got back to me. This glitch is affecting my sales dramatically so I am for sure not pleased with this company
Dear Kimberley,
we are very sad about your negative review. We have explained to you several times that due to a technical issue on shopify's side, we were not able to receive your email. This was also confirmed to you personally by shopify (see email below from Shopify support). Moreover, our programmers still helped you for free to solve issues with your theme which had nothing to do with our app. We tried to reach you several times, but after all issues were resolved you unfortunately did not respond. We would be very happy if you would reply to one of our emails to discuss the issue with us.
Yours sincerely,
your Heartcoding Team
Shopify support:
This is a follow-up to your previous request #8995 "Shopify Support Chat Logged"
----------------------------------------------
Moe F, Sep 19, 2022, 20:54 EDT
Hi Norbert,
Mo here once again from the Shopify Partner support team.
Unfortunately we cannot reach out to the Merchant on this matter, but I can recommend either sending a copy of this email as a form of proof that you were not able to reach back to them due to technical issues on our end or CC'ing them on this ticket thread after you confirm to do so. As for the reason why this was happening is due to your email being supressed on our end, although we do not know the reason why this was happening we know it has been happening since August 24th, 2022.
Thank you for your patience and cooperation on this matter. Please don’t hesitate to contact us again if you have any further questions.
Best regards,
Mo F. | *Shopify Partner Support Specialist
Best support, they helped me to fix my other problems in my store and app also nice. If you have a lot of products in fact you need this app for promotions))
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Tolle übersichtliche App und super schneller Kunden Support. Die App kann Produkt Preise automatisch wieder zurücksetzen. Von uns gibt es 5 Sterne!
Vielen lieben Dank für diese tolle Bewertung, über die wir uns sehr freuen. Wenn zukünftig noch Fragen auftauchen sollten, gerne jederzeit bei uns melden. Viele Grüße aus München
Quick and easy to use. A no brainer for all your sales campaigns. In addition, the coding service provided by Norbert in Heart Coding was top level. Thank you!
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Great customer service! They answer quickly and with love :) ........................................
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
Really impressed with this app and the support provided.
I needed help customising the sales tag that displays on the products and it was done very quickly.
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Excelent APP with an incredible costumer service.
The APP works perfectly and so easy to configure.
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
Great customer support for this App. I needed help with manually setting up the sales tags, they were very responsive, helpful and solved it super fast!
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
I sent them email to put up the sales sign for me and they did it right away! Very good app and service
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Al eliminar esta aplicación de mi tienda las etiquetas de descuento se quedaron puestas y no hay manera de eliminarlas.
Hola a todos,
Siento mucho escuchar que tienes un problema con nuestra aplicación.
Si lo entiendo bien, tus productos siguen con descuento y muestran la etiqueta de venta. ¿Pero quieres que todos tus productos estén a su precio original?
Me encantaría ayudarte con eso.
¿Debo restablecer los precios de todos sus productos para que ninguno de ellos tenga descuento?
Espero tener noticias tuyas pronto,
Un saludo,
Norbert
Fantastic app and support is great ,always get help when needed and very fast, will recommend app to all ,very easy to use
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
I used this app to do our Boxing day sale! We were very last minute and the support team helped us even though it was Christmas!! They are really amazing and fast. The app is really user-friendly and worth the price per month!
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
This app is awesome! Where other apps stall out or are over complicated and confusing, this app is fast, easy to use, works seamlessly and the customer service is AMAZING! They are so quick to reply. Would highly recommend if you need an app that can quickly do a store-wide discount on a scheduled time frame, which is what we use it for.
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
Top App und top Service. habe lange nach einer Lösung gesucht auch die Rabatte in Prozent als Label anzeigen zu lassen und bin Gott sei dank auf diese App gestoßen. Jetzt ist mein Outlet perfekt! Habe das Retina Theme und brauchte Hilfe vom Support: war sehr schnell und unkompliziert!
Vielen lieben Dank für die tolle Bewertung, über die wir uns sehr freuen! Wenn zukünftig noch Fragen auftauchen sollten oder wir Dich irgendwie unterstützen können, freuen wir uns jederzeit von Dir zu hören. Viele liebe Grüße
Super handige app voor kortingen, en het plannen van kortingen.
Makkelijk instellen hoeveel korting en welke tag je wilt hebben, en daarnaast kun je het product inplannen wanneer de korting in gaat en weer moet stoppen.
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Jag använde appen för BLACK WEEK och black Friday. Helt fantastiskt! Så lätt att installera och kundtjänst var snabba på när det behövdes. Rekommenderar starkt!!
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
I have to say they're really amazing, actually there have some work is really hard but when I send the E-mail to them ask help, they really reply and help me solve my question very fast, I really love them work.
Thanks so much for your kind review - we really appreciate you took the time! If you need anything in the future do not hesitate to contact us anytime. Kind regards
The app works perfectly in creating sales. Used it for the BFCM sale and got no problems with it. Furthermore, the app allows you to install sale tags on the products with their own code or the help from the team. Norbert from the team helped me install mine and I'm loving it.
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards
Great App and nice Service!
The Support, helped me with all things I asked for and they answered very very fast!
Thanks so much for your kind review. If you need anything in the future do not hesitate to contact us again anytime. Kind regards