upsell van winkelwagen

Hi Musashi Swords,

Thank you for your feedback. We're sorry to hear about your experience, and we appreciate the opportunity to address your concerns.

It seems there was a misunderstanding regarding our app's features. In early July, we introduced an update to enhance our app by integrating Shopify's discount function. This update ensures that only a single discount, as configured within our app, appears in your discount section to prevent multiple discounts from being created.

The "Free Shipping" discount you mentioned was generated because you activated the free shipping progress bar option in our app. This is an intentional feature to help your customers enjoy free shipping as they meet the specified criteria.

We understand how important it is for your store operations to run smoothly. If this update has caused any inconvenience or loss, we are more than willing to compensate you for it. Our intention has always been to support your business, and we are committed to resolving any issues you may have.

We sincerely apologize for any confusion this has caused. We would greatly appreciate it if you could reconsider your one-star review. Honest reviews are essential to us, and we strive to ensure that every store owner has a positive experience with our app. Please contact us directly so we can assist you further and make things right.

You can revise your review using this link:
https://apps.shopify.com/sale-max-upsell-cross-sell#modal-show=WriteReviewModal

Thank you for your understanding and cooperation.

Dear The Creators Academy,

We sincerely apologize for the trouble you experienced with the automatic 5% discount, leading to financial loss and frustration. We understand how crucial every aspect of your business is, and we regret any inconvenience caused.

It seems there was a misunderstanding regarding our app's features. In early July, we introduced an update to enhance our app by integrating Shopify's discount function. Our new feature ensures that only the discounts you enable in our app appear in your discount section. The previous version allowed the creation of multiple discounts at runtime, which we aimed to simplify with this update.

The automatic discount issue occurred because some of our widgets were enabled with default discount settings. We apologize for not making this clearer and for any confusion it caused.

We deeply regret that this misunderstanding led to a negative experience for you. Our goal is to provide tools that enhance your store's performance and make your job easier, not harder. We are truly sorry for any stress or difficulty this has caused.

We are committed to helping you resolve this issue and ensuring your satisfaction with our app. Please contact us directly at salemaxsupport@gminfotech.net so we can assist you promptly and make things right. Your feedback is incredibly valuable, and we hope you will give us the chance to improve your experience and consider updating your review once your issues are resolved.

You can revise your review using this link:

https://apps.shopify.com/sale-max-upsell-cross-sell#modal-show=WriteReviewModal

Your support and understanding mean the world to us. We are here to assist you and ensure your success with our app.

Thank you for your understanding and patience.

Estimado Foley's,

Lamentamos profundamente los inconvenientes que ha experimentado. Entendemos lo frustrante que puede ser cuando las cosas no funcionan como se espera, y nos disculpamos sinceramente por cualquier problema que esto haya causado.

En el momento de su problema, nuestra aplicación estaba pasando por una actualización importante, lo que desafortunadamente llevó al problema con el cupón persistente y la inactividad temporal de nuestro sistema de soporte. Lamentamos mucho que nuestro equipo de soporte no haya podido asistirle rápidamente durante este período.

Queremos asegurarle que nuestro sistema de soporte está ahora completamente operativo, y estamos aquí para ayudarle hasta que esté completamente satisfecho. La aplicación ha sido actualizada y ahora funciona perfectamente. Nos encantaría tener la oportunidad de ayudarle con cualquier problema restante y asegurar que todo funcione sin problemas para usted.

Sus comentarios son invaluables para nosotros, y estamos comprometidos a mejorar nuestros servicios. Esperamos que considere actualizar su reseña una vez que se resuelvan sus problemas. Por favor, contáctenos directamente en salemaxsupport@gminfotech.net, y daremos prioridad a su caso.

Puede revisar su reseña utilizando este enlace:

https://apps.shopify.com/sale-max-upsell-cross-sell#modal-show=WriteReviewModal

Gracias por su comprensión y paciencia.

Saludos cordiales,

Deep | Equipo de Soporte
Gm Infotech Inc

Dear Book Wardrobe,

We sincerely apologize for the inconvenience you experienced with our app. We understand how crucial a smooth checkout experience is for your business, and we deeply regret any disruption caused.

The issues you encountered were a result of a major update we were implementing in early July. Unfortunately, during this update, some bugs affected the app's performance and our support system was temporarily inactive. We understand how frustrating this must have been, especially when evidence was provided and no response was received.

We want to assure you that these issues have been resolved. Our app is now working perfectly fine, and our support system is fully operational. As a valued long-time customer, your satisfaction is incredibly important to us, and we are committed to providing you with the best possible service.

Please contact us directly at salemaxsupport@gminfotech.net so we can address any remaining concerns you may have and ensure everything is working smoothly for you. Your feedback is invaluable to us, and we would greatly appreciate it if you could consider revising your review.

You can revise your review using this link:

https://apps.shopify.com/sale-max-upsell-cross-sell#modal-show=WriteReviewModal

Thank you for your understanding and patience. We are here to support you and ensure your continued success with our app.

Best regards,

Deep | Support Team
Gm Infotech Inc

Thank you so much for your kind words!
In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.