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This commissions app is extremely confusing, very buggy and customer support is never available during the day here in the U.S., and when they finally are available at night time, they don't respond. The reports are extremely difficult to understand and when I export them there are lots of duplicate orders shown, and not assigned to the correct rep even though I've setup the tags for the rep on both the customer and orders. I've spent hours trying to figure this thing out with no help. Not a good app at all.
Thank you for sharing your feedback on our sales commission tracking tool. We are sorry to hear that you have had a negative experience with our app and customer support.
Regarding customer support, we understand that it can be frustrating when we are not available during the day in the U.S. We strive to respond to all inquiries as quickly as possible, and we are continuously working to improve our support availability.
As for the reports, we understand that they may be difficult to understand at first. However, we try to provide as much information as possible to help you make informed decisions about your sales commissions.
Regarding the CSV format, we understand that it may be different from what you are used to. However, it is a standard format for exporting data and can be easily imported into other tools for further analysis. If you have any specific concerns about the CSV format or the data it contains, please let us know and we will do our best to assist you.
Thank you again for your feedback. We appreciate your business and are committed to making our tool even better for our customers.
Its been more than 11 days since i raised a request to solve a bug, unfortunately there has been no reply from the support team citing high volume of tickets
Bajaao,
We are very sorry that you had such a negative experience. We've taken efforts to improve our customer service since then, and hope you'll try out app again in the future.
EXTREMELY POOR customer service. non-existent. nobody ever gets back to you even on the live chat, definitely not on e-mail, my free period has expired, not knowing wether this app would actually be suitable, the lack of support is terrible, Shopify should take it off
We apologize for the inconvenience caused by the lack of support you experienced while using our app. We understand your frustration and would like to assure you that we take customer service very seriously.
Upon reviewing our records, it appears that we may have missed your email and chat requests, which is unacceptable. We sincerely apologize for this oversight and any resulting confusion or frustration it may have caused.
In an effort to make things right, we have extended your trial period and are committed to resolving any issues you may be having with our support team as quickly and efficiently as possible. We appreciate your patience and understanding as we work to rectify the situation.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right and provide you with the excellent customer service you deserve.
Not really sure what the problem is because I've never been able to set up this app at all. I've contacted service twice and they tell me my email address is wrong. ??? Really? Kinda sure I know my email address. Soooo..... great idea but waiting for an app that works.
Yikes! We were very sorry to see this review. As you mentioned, you signed up with a typo in your email address (one "T" instead of 2 in "outfitters"), and therefore, you were unable to log in to our service. We also tried to email you and contact you directly, but we never received a response.
We're very sorry you chose to leave a 1-star review because of something that ultimately amounts to user error. This is truly harmful to our business - but, that's life, I suppose.
So far I am not impressed. The app literally doesn't do what it's supposed to do. When I insert the code into my cart.liquid it still allows my customers to advance past that page without selecting a sales rep, rendering this app useless. Support is not helpful resolving the issue, taking hours to go back and forth between emails, and asking questions I've already answered. Definitely not happy. Instead, I may just use this FREE feature from Shopify and sort the reports myself. https://ui-elements-generator.myshopify.com/pages/cart-attribute
Hi there. Unfortunately, the issue that you've specified is a Shopify limitation - not our own limitation. Due to the way that Shopify limits Javascript usage on the cart page, there is technically no way for us to "require" the user to select something on the drop-down. Fortunately, since you left your review, we've introduced 9 other ways to assign reps, including affiliate type links, automatic tagging, discount code association, and more. We hope you'll give us another try and hopefully update your review.
Installed to test for the 14 day free trial, but had a question. Reached out to support via email and the "live" chat, and have yet to hear back. There is a huge lack of support response. If you don't have a live person available to chat, then remove it from your site as it is misleading.
We appreciate you taking the time to review our product. We did receive your email, however, it ended up in our spam folder and we were not able to respond in a timely manner. We also attempted to contact you to discuss the feature you requested, but unfortunately did not receive a response.