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Really impressed so far. We have integrated with Amazon and Ebay and those have both been absolutely seamless, orders came in with no in issues at all. We have tried 3rd party shopify integration apps previously with decidely mixed results, the Salestio experience has been a revelation. There is always room for improvement, in our case around notes and note_attributes for channel order_ids, developer is really responsive and has been discussing what is required.
One area for improvement for us would be Amazon Customisation orders, again the developer is engaged on this and hopefully we can collaborate on a solution.
Salestio is reliable and the support is great. I always get a response and the support team will go out of their way to help me. I have had a number of feature requests implemented which is very rare for a small customer. I use it for syncing to eBay and would recommend it to anyone else who wants to do the same.
We are using the app for more than half a year and I can say they are adding features regularly and are very responsive to the issues and bugs we are facing. Overall I would recommend and we look forward to working with them.
Thank you for sharing your kind words! If you have any questions or need help, don't hesitate to contact us.
Updated review:
The Salestio team has been very responsive to my issues.
They worked personally with me to get issues resolved again. They have also improved some of the issues with synchronization (specifically the pictues. Hopefully things are stable and the issues do not reoccur.
I am impressed with the professionalism and promptness of the service.
TLDR: I do not recommend this app. Reoccurring inventory synchronization issues.
Full Review:
It was difficult to get setup. I had to allow access to Salestio so they could fix the problems. The error messages are not useful for a user to resolve the issues.
A few months went by and I noticed inventory not matching between ebay and shopify. I tried to resolve the issue but again could not make sense of the error messages. Had to contact Salestio again for help. They resolved the inventory mismatch and I was able to correct the errors. It was unpleasant fixing the issues it caused with my customers but things were working again... but not for long.
A few months later I noticed that pictures were not updating and descriptions would not update no matter what I tried. I noticed that my inventory was yet again mismatching between shopify and ebay. This is not acceptable. I am waiting again for assistance from Salestio.
I think it's time to move to another service. I just need the basic features they offer but they need to be consistent.
Dear EntirelyCrimson,
We sincerely apologize for the challenges you've encountered with our app. At Salestio, we strive to ensure seamless synchronization of inventory and prices between your Shopify store and eBay marketplace.
We acknowledge the issues you faced, primarily due to eBay's limitations with variation listings. For instance, when you modify a variation option label, like changing "Style" to "Colour" in Shopify, eBay might not accept these updates, affecting the synchronization of quantities and prices. This limitation is a significant factor in the difficulties you've experienced.
We understand the inconvenience this has caused, and our team is ready to assist you in resolving these issues promptly. You should already receive an email from us with a possible solution to this issue. Please let us know a convenient time to discuss this further.
Thank you for your patience and for bringing this to our attention. We're looking forward to assisting you.
Best regards,
Alex from the Salestio Team
I had several issues trying to link my shopify and amazon stores. The team at Salestio was very helpful and worked with me to get everything updated.
Great customer service and support, well done guys. The app itself has free plan as well, many apps with the same functionality don't have free plan or pay as you go plan.
We migrated from another multi-channel selling app to Salestio in early 2022, and we're happy about this decision after nearly one year of experience!
We connected our Amazon stores in multiple countries to Salestio, this worked out normally.
Due to the special conditions and requirements in our store, we faced a few issues during onboarding.
Thanks for the extra work and system fine-tuning by the Salestio team, these issues are fixed accordingly.
The team at Salestio is highly responsive and always available to answer any questions we have.
Special thanks to Oleksandr Krotiuk, who answered 150+ questions patiently and professionally for our successful onboarding!
Salestio interface is user-friendly, with a modern design that is easy to work with.
There's a monthly system update in Salestio that brings dozens of new features and bug fixes regularly.
We're confident that Salestio will become more powerful and support more marketplaces!
Overall, Salestio is a promising tool that we would highly recommend to anyone looking to streamline their online sales from multiple sales channels such as Amazon, eBay and Etsy.
Thank you for the great review! We're thrilled to hear Salestio has been a perfect fit for you.
Please let us know if you will need any additional help.
Best,
Alex, Salestio Team
Once i understood the method of adding products to Ebay from Shopify it was easy to do. Support staff are amazing in their response time if you have any issues. I also had a zoom call with an expert to talk me thru the set up process which was very useful
If you are looking to add products to ebay then i would recommend this app
Thank you sincerely for sharing your experience with Salestio! We're thrilled to hear that our support team was able to provide you with the guidance you needed and that our one-on-one setup assistance proved beneficial for your journey on eBay.
Your feedback is invaluable to us. We're constantly striving to perfect Salestio, and it's insights from users like you that help us enhance our app. Could you kindly share specific aspects or features that you feel could elevate Salestio to a five-star experience? Your detailed input will be instrumental in our efforts to not only meet but exceed your expectations.
Looking forward to your response, and once again, thank you for choosing Salestio!
The platform is easy to set up, however I had a few difficulties trying to set it up correctly. I'm been speaking to the amazing team to help me set it up, they have been soooo helpful, by sending me videos and even taking over the platform and linking up some products. After communicating with them, i'm finding it easy to set up the rest of the products. The quick to reply, efficient & really make sure they do there best to fix the problem! Thank you team!
We are really satisfied with the Salestio customer spoort!
We had a problem with the app, which was fixed within a few emails and a few hours. Incidentally, not during normal working hours, but in the evening hours! So very good work and very good support!
Thanks for your kind words! We're glad we could resolve your issue quickly. Our team is always here to help!
Best Regards,
Alex from the Salestio Team