Seal Subscriptions App
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This is a very strange software, all the functions are used without any problems, but the day I started using this plugin, my website traffic began to decline very seriously, and my google ads were greatly affected, I don’t know what the problem is Where, but I'm sorry, I can't wait, I checked the reviews, it seems that this problem will exist for many merchants, this is a scary sign, hope that can help solve it, if and when the problem is resolved, I will consider coming back to use this again software.
Update 2023-05-23:
We and the other merchants would love to hear back from you about this, as we are still waiting for your reply on our email :)
Please let us know if there is anything we can do to help and what you figured out about your website traffic :)
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Update 2023-05-16:
Hi, we have sent you an additional email to see if you managed to hear from Google about that and are still waiting for your reply. We believe that the issue that you were experiencing was likely caused by something else and not by our app, but we will be incredibly happy if you can reply to our email :)
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Hi, We have just replied to your email about this, as we want to help you figure out what is going on there.
Overall, our app can't affect your traffic that comes to your website, as it basically just renders a widget in your shop ;) But we will be happy to help you figure out what is going on there if you can provide some more info in the email we jut sent you.
We also tried calling you, but we can't seem to reach you. Can I please ask you to reply to our email so we can help you out?
Looking forward to your reply.
Useless app, just like Shopify's own app. You can't set quantities. If you create two plans (delivery every 3 or 6 months, etc.), it always uses the price for 1 item as a reference for the discounted price. This means that the customer would receive 1 product every 3 months, not 3.
Thank you for your feedback. We’re sorry to hear that the app didn’t work as expected for your use case.
Seal Subscriptions is designed to manage recurring subscription plans, but quantity-based pricing and quantity breaks are usually handled by apps that specialize in bundles or quantity discounts. If you want to offer subscriptions together with quantity breaks, we recommend combining Seal Subscriptions with Bundler app, which is designed for that type of setup.
For example, Seal can handle the recurring subscription logic, while Bundler can help with quantity-based offers such as buying 3 products on a recurring schedule. If you need help setting this up, please contact our support team and we’ll be happy to guide you through the best configuration for your store.
the options are really easy to use, but my paypal status is desabled and i dont know why, thers no questions about that, and i al ready talked with paypal and they told me that my paypal accout its perfect, so i dont know what to do, and they dont have a team to solve your problems.
Hi, we will be more than happy to help you out with this :)
We have sent you an email from support@sealsubscriptions.com. Can I please ask you to check the email and get back to us so we can help you out with this?
Where is the support ? you can't talk to an agent it's unacceptable
Hi, We have tried contacting you, but it seems that we never received a reply from you.
Our support team is working hard to reply to each request within 1 work day. In addition to contacting our support team over email, you can also call us on Whatsapp at +386 69 841 407.
And if needed, we can also schedule a Zoom meeting to help you with the app.
We are looking forward to your reply :)
Best Regards,
Seal Subscriptions support team
The product price is not showing properly and is incompatible with Shopify Markets Pro. Too many affiliate programs within the app. No live support.
If anyone is reading this, we have contacted the merchant to help them resolve the issue, but they said that they don't need any help.
Our support team is always more than happy to help you. To reach us, you can simply send us an email to support@sealsubscriptions.com or call us on Whatsapp +386 69 841 407 every work day from 9h to 15h (Central European Timezone).
a besoin d'être traduite en français
Hi, we apologize that the app's admin interface isn't yet translated in French, but we are working on adding translations of the app's admin interface.
Regardless of that, you can always translate and change the content which shows up to your customers in the widget and customer portal.
Having said that, we tried to contact you over the email and your phone multiple times, but never received any response. We have found a potential solution to allow you to use the app's admin interface in French. If you can get back to us on the email or phone, we will be more than happy to set this up for your shop :)
Best regards,
Seal Subscriptions app team
The App is not worth paying for at all, the company is not trustworthy in my experience and the Customer Support team is unhelpful and doesn't care at all about providing good customer service; I was even mislead by their Support team. DO NOT use this app, you will regret it if you do...
Hi,
I am Henry, one of the co-founders of Seal Subscriptions app.
We have checked the records of your store with Shopify and can see that you had the app installed for only 5 minutes and from what we see, you never contacted our customer support team at all. Therefore, we suspect that this isn't a genuine review and is severely breaking the Shopify's Terms of Service. But if we are mistaken, feel free to contact us at support@sealsubscriptions.com as we will be more than happy to help you out :)
Overall, I want to point out that we are a GDPR compliant, European company with thousands of happy customers from all over the world. We strive to offer the app at the most affordable price we can and we always do our best to help merchants succeed. Members of our support team are highly qualified and are trying their best to help each merchant according to their needs.
If anyone needs help with our app, you can always contact us at support@sealsubscriptions.com
Best Regards,
Henry
My experience with the API and customer support has been terrible. Peter was initially very slow but did provide the appropriate support in the end. Then I was contacted by Jason. Who seemed nice, offered an upgrade for my troubles and the help I needed. Turns out the upgrade comes with a few strings attached. Like removing this review and replacing with something more favourable.... Id rather keep this review. The application is lacking widget customisation but does offer flexibilityin terms of subscription options. The customer support is absolute garbage.
Hi,
Apologies if you experienced any issues with the app. We are not sure what kind of issues did you experience or if you were looking for something else, as it seems we didn't receive any email or a call from you. So we tried to contact you, but we couldn't reach you.
If you find the time, it will be great if you can send us an email to support@sealsubscriptions.com so we can help you out :)
Best Regards,
Seal Subscriptions team
