Seal Subscriptions App
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
Arvostelut (2 098)
Tarkenna
-
Luokituksen mukaan
uninstalled on May 18, yet the company continues to charge us a monthly fee!!! And of course Shopify won't assist. Beware!
Update 2023-07-05:
We have sent you multiple emails about this, but we can't seem to get a hold of you anymore.
If anyone else is reading this, the charges for apps are always processed automatically by Shopify for the billing periods that are started when the app is still installed with a premium plan.
In case you get charged for the billing period which was started just before you uninstalled the app, you can simply contact us at support@sealsubscriptions.com and we will be more than happy to approve and issue a refund.
Original reply:
Hi, We have sent you an email about this and will be more than happy to process this refund, but we first need to receive a reply from you on the email we sent you where we asked you a few things :) Can you please check your inbox (and spam folder) for an email from info@sealsubscriptions.com?
Thank you.
We are looking forward to your reply so we can process this refund :)
I tried giving this app a chance for 4 months and every month I had to go back and manually send the invoices, then they still may or may not show up. They weren't in customers junk or spam, they simply just weren't sending. There's also no option to charge automatically, which they didn't like. Support was minimal and instead of looking into and fixing it, they gave me a ton of complicated steps to do it myself. I'd rather pay for better service than get nothing at all for this one.
Hi, we have sent you an email regarding this issue, as we want to resolve it for your shop. However, you still haven't replied to us. Can you please check if you received anything from our support@sealsubscriptions.com email address?
Also, a thing to note is that we do have an option to charge your customers automatically and it works with multiple payment gateways :)
I am looking forward to your reply to our email so we can resolve this issue for your shop.
Best regards,
Seal Subscriptions team
Very easy to set up with different rules! So far we're happy with the solution!
It's an awesome app. Easy to use by my customers. Also, easy to adjust the products in the admin app. Thanks for this wonderful app.
EXCELLENT CUSTOMER SUPPORT I needed a better understanding of the subscription process and emailed support. I was provided a quick answer with screenshots.
We are using this app with the Auto-Charge through ShopifyPayments. While there are a couple of limitation due to the Shopify API this handles things well. We have a few stores on shopify and they are all shifting to this app to handle subscriptions. Henry responded quickly and effectively to my emails and I generally feel very well supported!
Been using them for several months and really like the set-up of this subscription plan for our customers.
I am so very appreciative of the free version of this app because it allows me to begin offering subscriptions on a small scale as I build my business. The customer service, even for a free customer, is absolutely excellent and the app works very well and is very simple. Thank-you so much, Seal Subscriptions for incredible value!
We switched from a $$ subscription app to Seal and couldn't be more pleased. The app was easy to set up and integrates perfectly with our website. We haven't needed customer service which actually says a lot - the app worked out of the box without issue and we're very happy to be saving big bucks we can use elsewhere. We highly recommend Seal!
Wow, thank you so much for this great review of our Seal Subscriptions app :) We are happy to hear that you like the app :)
Stay awesome!
We are using the app to encourage gift subscriptions. The platform is set up well and the rules are easy to understand. I did reach out to Henry several times when I had questions, and each time he replied quickly and efficiently to help me get it set up in a way that works for our shop. I've found in running a small business that customer support is key, and Henry has been great. We look forward to building more sales through subscriptions.