Seal Subscriptions App
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
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Horrible customer service, if you can call it that. It takes 24+ hours because they are in the UK and I'm in the US, for one. They have no one else offering help if not in UK hours. The general reply is that there is a video to figure it out, or it's Shopify's fault, and it doesn't do that. There is no willingness to help figure anything out, and the attitude is horrible. They do not serve the customer. It turns out it's not Shopify's fault - it's actually Seal's that doesn't work like they said it would. Don't bother. The price is pretty, but that's about it.
Hi,
We’ve replied to each of your emails as quickly as possible, usually within a few hours, and almost always within 12 hours. While our goal is to respond to all inquiries within 24 hours, we typically reply much sooner. You’re absolutely right that we’re based in Europe, and we’re continuously working to improve our response times. In fact, we’re currently exploring options to expand our support team to the U.S. to make the experience even better.
We’re sorry to hear that the app didn’t work as expected. From what I see, the problem was with how your invoicing app displays the subscription info on your packing slips.
We have sent you an email about this, as we would love to learn more about what your packing slip app shared about this issue, so we can resolve this for you :)
We look forward to your reply to our email and appreciate your patience and understanding :)
Best Regards,
Seal Subscriptions app team
Useless app, just like Shopify's own app. You can't set quantities. If you create two plans (delivery every 3 or 6 months, etc.), it always uses the price for 1 item as a reference for the discounted price. This means that the customer would receive 1 product every 3 months, not 3.
Rollout of updates and the merchant can solve the problems. Before the update, customers with a subscription could use the manual added method of "paying by invoice", since the update only credit card is possible. I havent been actively informed by Seal, that they made such changes and guess what, customers have to call me, if we are not offering invoicing anymore. WTF. I dont know how many of orders I lost due to Seal. Now, have to speak with their support to find a solution because they break things, I have to pay for their software AND loose money, guess what how happy I am.
Hi Naturalis DOG® team,
Thank you for your honest feedback and for bringing these issues to our attention. We're happy to let you - and anyone else reading this - know that we've since resolved all the concerns you raised.
Our support team is here for you and continues to be one of the best in the industry - responsive, knowledgeable, and committed to helping you succeed.
We truly value your business and are grateful for the opportunity to make things right. If there's anything more we can assist with, please don't hesitate to reach out again.
Warm regards,
The Seal Subscriptions Team
Update: I am downgrading my review to one star as this still hasn't been fixed.
Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it.
This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience.
In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.
Update 2025-07-14:
We have sent you another email about this, as we would love to help you resolve that.
We originally contacted you over the phone and you directed us to a specific person within your company. We sent an email to this person on 25th of June, but we never heard back from said person.
We have now sent an email to you again, as we would love to resolve this for you.
Can you please check your inbox for an email from support@sealsubscriptions.com and get back to us so we can resolve this?
Update 2024-06-27:
It seems that we can't get a hold of you. The issue you mentioned occasionally happens in ShopPay, with the ShopPay payment method when the customer removes their credit card from their ShopPay account, which is why the subscription can't be renewed after the card is removed. Unfortunately, the issue happens at ShopPay and not at our side and we can't control ShopPay's systems and their code. However, we have notified Shopify Support about this issue and we have a ticket open with Shopify Support. If you can get back to us, we can add your case to the ticket, so Shopify can try to resolve it as soon as possible.
Overall, if anyone else is experiencing this issue, please contact us at support@sealsubscriptions.com.
Original reply:
Hi, We are trying to contact you about this issue over the email and phone so we can help you out with this. Can you please reply to our email sent from support@sealsubscriptions.com so we can check what exactly is going on there and resolve the issue for you?
Thank you,
Seal Subscriptions app team
Support is very slow and unhelpful. You can only reach them by email, and they take days to respond with small, uncoordinated steps. Critical issues can take over 4 days to resolve, if they get resolved at all.
Hi,
Apologies if your experience with our support team hasn't been perfect.
If an issue is happening on our side, then our team usually resolves these issues in up to 24 hours or even earlier over work days.
In your case, you sent an email to us on a Friday afternoon and one of our support agents recognized the urgency of your issue and replied to you as soon as possible on a Saturday, even though most of our team is out of office over the weekend.
He requested more info about the issue and when you sent us an email with more info on Monday, he immediately recognized that the issue wasn't happening on our side, but instead was happening in the integration between Shopify and Stripe.
Due to the issue not happening on our side, he immediately asked you to contact Shopify Support about this, which you also did and then, the issue was resolved by Shopify a day or two later :)
Having said that, we are happy to have you as a customer and are looking forward to helping you run your business through our platform :)
Best Regards,
Seal Subscriptions app team
The app isn’t functioning correctly. When our customers unsubscribe from our plan, they are not actually unsubscribed and continue to be charged the subscription fee every month.
Hi,
That does seem strange and shouldn't happen at all. We have sent you an email about this and would love if you can get back to us with more info so we can get to the bottom of this and figure out what is going on :)
If you can't see our email, then please send us an email to support@sealsubscriptions.com so we can figure out what was going on there :)
Thanks,
Seal Subscriptions app team :)
This app has been nothing but a headache since day one, even paying for the highest tier. Half of my subscriptions don't go through (customer support blames shopify, shopify blames the app)- the only fix is to cancel the current order and send a new subscription link to every customer this effects every month (they do advertise some thing you can pay for to 'help the payments go through- I shouldn't have to pay for another thing to fix the issues that should exist in the first place for an app I already pay for). It is extremely hard to use and confusing- the way things are worded are not user-friendly. There are only a few help videos online, which I did use, but there are no help videos for many of the issues I have come across. It's very hard to get in contact with support since they are in a different time zone, especially for time-sensitive issues that arise right before/at renewal time- if you're in the states, expect about 24 hours between each response- I usually email with the issue, a day later get a response asking questions, reply answering the questions, a day later get another response with more questions or possible fixes, reply that the fixes did not work, another day for another response, so one issue that should be resolved within a few minutes takes 3-7 days. Automations don't work properly- I just had over 250 subscriptions renew to the wrong product because the automation didn't go through, even though it shows fine on my end. The app uncancels and unskips randomly, and charges people when they have already cancelled, which means a lot of angry emails. Unfortunately, I will be moving to another app, because I am losing so much time to answer customer service emails and fix issues, and losing income because so many customers who no longer trust me because every renewal there are huge issues and I seem unorganized and confused (which I am).
The one good thing is customer service is always friendly, even if they can't usually help or fix my issues.
Hi,
We are trying to get in touch with you to resolve these issues for you, but it seems that you aren't available on your phone, nor are you aren't returning our emails.
So we will briefly answer to these issues here, although if anyone else is experiencing any issues, please contact us at support@sealsubscriptions.com.
1.) The percentage of payments which failed in your shop is less than 8% and is actually less than the industry standards. These payments mostly failed due to expired card, insufficient funds, etc.
You don't have to pay to make payments go through, this was just a recommendation to get some help contacting customers to update their credit cards.
2.) We are trying very hard to make the app easy to use and understand and to offer support even outside of our work hours. We reply to every question within 24 hours on a work day and you are free to also call us on our phone number on Whatsapp and you can also schedule a Zoom meeting with us.
3.) Sometimes, we have to ask more questions about the issue to be able to provide accurate resolution to the issue at hand :) We apologize if we asked too many questions.
4.) The product automations in your shop were set to be applied after the subscription renewal, which we believe is why the issue happened. To resolve this, you simply have to mark them to "apply immediately" and your products will be swapped and prepared for the next renewal :) We also explained this in the email we sent you :)
5.) It seems strange that the app would uncancel the subscriptions on it's own. We would love to dig deeper into this issue to see what exactly happened there so we can prevent this from happening in the future :) It will be great if you can get back to us over the email :)
6.) Thank you for the praises of our customer support team. Our team really appreciates this as they try hard to help everyone every day :)
Best Regards,
Seal Subscriptions app team
There was an issue where the delivery charges were charged 2x only on the subscription purchases, instead of just once. I contacted the support and they said its an issue from shopify, but shopify said it's the apps issue. this went back and forth for almost 2 months and nobody could resolve my issue. They took my money and couldn't get the app to work right.
Hi,
We are still in contact with Shopify about this issue. Generally, if the issue is on our side, we resolve it in less than 24 hours (on a work day), as our development team is very proactive.
However, if an issue is somewhere in Shopify's system, then we can't access their code and we can't fix the issue for them, even though we would love to do it if we would be allowed to do it ;)
Having said that, we are still in contact with Shopify about this issue you are experiencing. It seems to be linked to the new Shopify's customer accounts. We are looking forward to the resolution of that.
I can see that you are receiving copies of replies on the Shopify ticket, which is great :)
Best regards,
Seal Subscriptions app team
THIS APP CRUSH MY THEME!!! this app updated on weekend and i gave to creat a new redo all my page!!!
Hi,
I am sorry to hear that you had issues with the app.
The app doesn't and didn't make any changes to any of your theme files automatically without your authorization. All changes to the theme files have to be manually triggered by you through the app settings (installation section). Even when these changes are made, the app first makes a backup copy of edited files.
I have checked your theme and it seems that the app didn't make any changes to your theme files. It could be that some other app made changes to your theme over the weekend.
We have contacted you over the email and I hope that we will be able to help you resolve this issue.
Regards,
Seal Subscriptions team
TLDR: You'll save money on app fees but you'll lose customers while spending more time on customer support.
App performance: We've had numerous surprise issues (products dropping from subscriptions, charges for shipping within free delivery area, email notices to customers of billing issues that didn't exist.) All of these generate poor customer experiences, exactly the opposite of what we work so @#$* hard to achieve. The logging functions don't capture adequate data for you to figure out what happened so you reach out to...
Support: ...which is highly skilled at responding with a question that kicks the can down the road. If I were to guess, their internal performance metrics are focused on ticket response time and not on number of interactions or issue resolution. Easier to respond with canned responses, which can be wildly off the mark, until the customer (you) gives up.