Seal Subscriptions App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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so easy to do and effective
Seamless!
Peter, Josh, & Nathan helped us troubleshoot various issues and are truly so helpful and detail oriented! They're even adding our ideas to their future list of functionality features to develop which will add even more value to the app which is so greatly appreciated. Thanks to the entire Seal Team for always answering our questions! Only item/potential issue to plan for is that there currently isn't a chat bot for live support. Thus, you'll need to rely on email to resolve (thankfully the Team is very responsive). Otherwise, the app works great!
GOOD - GLAD I SWITCHED FROM RECHARGE, I SAVE NEARLY $30,000 A YEAR AS SEAL HAS NO PROCESSING FEE. I LOVE YOU SEAL!
Easy to use & helpful!
Wow, this was easy!
Utilizamos este servicio de suscripciones y nos parece bueno. No tenemos detalle y cada vez es más completo.
Easy video to explain how it works and very simple to set up.
Easy set up and looks good
Update: I am downgrading my review to one star as this still hasn't been fixed.
Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it.
This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience.
In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.
Update 2025-07-14:
We have sent you another email about this, as we would love to help you resolve that.
We originally contacted you over the phone and you directed us to a specific person within your company. We sent an email to this person on 25th of June, but we never heard back from said person.
We have now sent an email to you again, as we would love to resolve this for you.
Can you please check your inbox for an email from support@sealsubscriptions.com and get back to us so we can resolve this?
Update 2024-06-27:
It seems that we can't get a hold of you. The issue you mentioned occasionally happens in ShopPay, with the ShopPay payment method when the customer removes their credit card from their ShopPay account, which is why the subscription can't be renewed after the card is removed. Unfortunately, the issue happens at ShopPay and not at our side and we can't control ShopPay's systems and their code. However, we have notified Shopify Support about this issue and we have a ticket open with Shopify Support. If you can get back to us, we can add your case to the ticket, so Shopify can try to resolve it as soon as possible.
Overall, if anyone else is experiencing this issue, please contact us at support@sealsubscriptions.com.
Original reply:
Hi, We are trying to contact you about this issue over the email and phone so we can help you out with this. Can you please reply to our email sent from support@sealsubscriptions.com so we can check what exactly is going on there and resolve the issue for you?
Thank you,
Seal Subscriptions app team