Seal Subscriptions App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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The app works well. Can slow the customer experience a little due to the volume of products we offer the subscription on. Features could be better. We offer discounts depending on how often someone gets a product and when another product is added to the plan, it puts it at full price and doesn't respect the frequency. Many of our customers struggle to manage the plans themselves as products don't add when they do it so there's a lot of manual customer service tickets.
Hi, We have sent you instructions on how to resolve these issues and we are looking forward to hearing back to you about this :) These issues that you described can all be easily resolved, as per the instructions we sent you :)
If anyone else is experiencing issues, please contact us at support@sealsubscriptions.com so we can help you out as soon as possible :)
Best Regards,
Seal Subscriptions app team
App works great but instructions are not totally clear. In the end it is workable and you can figure it out. No customer support email or chat is very frustrating. Not a fan of this.
Hi, We have contact you about this and would be really happy if you can get back to us.
Looking forward to hearing from you.
Best Regards,
Seal Subscriptions app team
The app is decent.
But support tends to be slow and no live chat.
Hi,
Thank you for your review. Our support team is trying hard to reply to each request we receive within 1 work day. Currently, we don't yet have a live chat function, but you can call us on Whatsapp at +386 69 841 407.
And if needed, we can also schedule a Zoom meeting so we can help you out :)
Best Regards,
Seal Subscriptions app team
Hard to use
Hi, We have tried to contact you over the email and phone, but it seems that we can't get a hold of you.
We would like to help you out with the app, so we would really appreciate if you can get back to us at support@sealsubscriptions.com so we can help you out :)
If anyone else is reading this: If you find the app hard to use, then please contact us at support@sealsubscriptions.com so we can help you out :)
Best Regards,
Seal Subscriptions app team
Bella, purtroppo solo in inglese.
Great app for our business doing coffee subscriptions!
Just a heads up that some wifi routers may block you from using the app online. We got a new router recently and now have to use the app via cell phone using our data. Customer service was helpful but wish this wasn't a hiccup.
Hi, I just want to let you know that we have resolved the issue with the router that you have :) This means that you can now access the app through your router again :)
good
The day after I installed the app, my google ads flagged my ads as "malicious or unwanted software". Not sure if it's this app, but I will change my review later if it's incorrect. Nevertheless, I find it very coincidental.
Edit: Google confirmed it was this app. I sent an email to the app support. Support will contact google for clarification as to why it's being flagged as malicious.
I won't be testing it after being unflagged or not because I'm not sure if I'll be selling any subscription product in the future. As per the quick replies by the support, I'm changing the rating to 3 stars. In the future, if I use this app and there are no more problems, I'll change the rating accordingly.
PS: The app seemed to work. But as I need to run ads, I can't use it at the moment, and the downtime of my ads are noticeable on my website traffic.
Update 2020-04-28:
Thank you for being patient with us. The issue with Google Ads has been resolved. Google has whitelisted our domain and the ads should no longer get disapproved.
We have tested the solution for 2 weeks now and it everything seems to be okay :)
Thank you for bringing up this issue.
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Hi,
I am sorry to hear that. The app is definitely NOT a malicious or unwanted software. It is a genuine application with high data security standards and leaves a very minimal footprint in your store. The code is optimized and served through reliable and highly respected CDN providers.
We are working hard to provide you with a state of the art application for a very low price and a free plan.
I am highly confident that our app isn't the one to blame here and that there was something else which flagged your Google ads as unwanted.
There shouldn't be any connection between our app and google ads, as the app only adds a subscription functionality to your shop.
In case you receive a reply from Google, please let us know by sending us an email to support@sealsubscriptions.com
But once again, I believe that our app was not the issue here.
Thanks,
team Seal
Updated: The application worked fine, but it didn't work for what I wanted to accomplish. I will try the app again when the update occurs in mid-January when I was told they will roll out fixed price discounts. The app is good, I'm just disappointed because it didn't work at this moment. Old: Installed the application and just needed a fixed price discount amount. You can only do percentages. Tried to circumvent by creating a Shopify Discount code for the fixed-rate amount, but received a "discount code isn’t valid for the items in your cart" - I'm not sure if this is a Shopify issue or app issue. Will continue working on it to figure it out.
Specific Product Page:
https://www.petzpaws.com/products/petzpaws-ez-clean-towelette
Hope I receive a solution from Seal Subscription - trying to roll this out asap.
Thank you,
Brian
This would be an awesome app if we could use our third party payment provider (Authorize.net) for subscription orders. We set it up with the understanding that it worked across other payment providers, including Paypal, sadly, the cart shows the customer that the payment function is broken when they have a subscription item in the cart. No way to collect money for the order unless its Shopify processing.
Hi,
As mentioned, the auto-charging subscriptions can currently only work with Shopify Payments or PayPal Express. This is a limitation that is present on all subscription apps.
However, our Seal Subscriptions app has an option which allows you to use it in recurring invoices mode (where you don't automatically charge your customers). This recurring invoice mode supports all payment methods that you can set up in your shop.
If you have any questions, please contact us at support@sealsubscriptions.com.
Have a great day,
Seal Subscriptions team