TrustWILL Product Reviews app
성능, 디자인, 통합 면에서 모두 최고 수준을 자랑합니다. 새 창에서 열기 자세히 알아보기
리뷰 (1,465)
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평점별
They charge me 25,80 EUR every month for no reason. I want my money back, so I asked it. And they didn't respond. I expect quick help from shopify! There are scammers!!!! Jensen is the worst customer service employee ever, please fire him. He is there for nothing, seriously nothing.
SCAM TO LET YOU PAY!
They keep saying that there system is working but it failling hardd!!
I have been trying for months to get email request sent. Doing 10.000 orders a month and receive 0 reviews... even my own orders will not get an email. And they keep saying they sent it.
Funny part on the free plan (it's really working) once you upgrade. It will stop working.
Money back? nope, limited by all the functions.
Don't ask me why I keep trying to chat with them if there stupid answer always is that's working, IT'S NOTTT
I'M SUPER ANGRY
Hi there,
We’re sorry to hear that you had a frustrating experience at that time.
After reviewing your case back then, we found that the review request emails were scheduled based on your email timing settings — specifically, they were set to be sent 3 days after the order was marked as shipped. Since some of the orders had not yet reached the shipment trigger, the system was still waiting for the configured condition before sending.
We understand how confusing this may have felt, especially when you were expecting the emails to go out immediately. Our team did review the setup and provided a detailed explanation to clarify how the trigger rules were working in your account.
Please note that email sending behavior is not affected by plan level — both free and paid plans follow the same trigger logic.
Although you’ve decided to uninstall the app, we genuinely appreciate that you gave us a try. If you ever decide to revisit review automation in the future, we’d be more than happy to assist with setup to ensure everything works as expected from the start.
Wishing you and your store continued success.
— The TrustWILL Review Team
Super schnelle Hilfe und das Problem konnte in kurzer Zeit behoben werden! Vielen Dank!
Außerdem lässt sich die App sehr leicht bedienen und ist gut Verständlich. Klare Empfehlung.
Using for over a year now and really like this app for the brand.
I’ve been using the 24K Gold Energy Beauty Bar daily for two weeks and my skin already feels firmer and more lifted. The vibration feels super relaxing and gives an instant glow! Love it!” — Priya S
buena atención al cliente, rápida también
I like the support , Faith was very helpful ... also the App is very simple to use ( so far ) and i recommend it .
Excellent Support & Highly Recommended
I had an issue where the star rating was not showing on my home page. I contacted the Trustoo support team, shared my homepage link, and they fixed everything by themselves very quickly.
Their support team is superb, professional, and very cooperative. No delays, no confusion they understood the issue and resolved it smoothly.
100% recommended app for anyone looking for reviews and ratings with reliable support. Great experience overall!
El soporte es excelente, gracias, y lo uso hace 2 años en mi ecommerce
Amazing customer support! Fast and reliable, very easy to work with!