TrustWILL AI Reviews Revieuws
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マイページからレビューのウィジェットを設置して、レビューを書いて画像を挿入しようとしてもIOSからはレビュー画像を挿入できません。何度試しても、チャットで問い合わせしても改善してくれません。レビューも商品ページからでないと書けません。
詳細なご報告をいただき、誠にありがとうございます。
また、この度はご不便をおかけしてしまい、心よりお詫び申し上げます。
TrustWILL Reviewsのカスタマーサクセスマネージャー、Joeyです。
Shopify Customer Accounts内のレビュー投稿ウィジェットにて画像をアップロードできない件につきまして、本日一日を通して開発チームと密に連携し、互換性の問題について調査および対応を進めておりました。
iOSブラウザ環境では、端末・ブラウザ・ウィジェットの設置場所によって挙動が変わる場合があり、互換性の問題を完全に解消することが難しいケースもございます。
しかしながら、本日は本件について長時間にわたり検証と調整を行い、新しい修正版をリリースいたしました。
弊社での最新の検証では、Shopify Customer Accounts内のレビュー投稿フォームから画像を正常に送信できることを確認しております。
お手数をおかけいたしますが、貴社環境でも再度お試しいただき、テスト結果をお知らせいただけますでしょうか。
結果につきましては、私の業務用メールアドレス joey.wen@cwill.com まで直接ご共有いただけますと幸いです。ぜひお力になりたいと考えております。
改めまして、この度はご迷惑をおかけしましたこと、深くお詫び申し上げます。
現在、貴社環境でどのように動作するか、ぜひご共有いただけますと幸いです。私が責任を持ってフォローし、問題の解決に向けてできる限りサポートいたします。
よろしくお願いいたします。
SCAM TO LET YOU PAY!
They keep saying that there system is working but it failling hardd!!
I have been trying for months to get email request sent. Doing 10.000 orders a month and receive 0 reviews... even my own orders will not get an email. And they keep saying they sent it.
Funny part on the free plan (it's really working) once you upgrade. It will stop working.
Money back? nope, limited by all the functions.
Don't ask me why I keep trying to chat with them if there stupid answer always is that's working, IT'S NOTTT
I'M SUPER ANGRY
Hi there,
We’re sorry to hear that you had a frustrating experience at that time.
After reviewing your case back then, we found that the review request emails were scheduled based on your email timing settings — specifically, they were set to be sent 3 days after the order was marked as shipped. Since some of the orders had not yet reached the shipment trigger, the system was still waiting for the configured condition before sending.
We understand how confusing this may have felt, especially when you were expecting the emails to go out immediately. Our team did review the setup and provided a detailed explanation to clarify how the trigger rules were working in your account.
Please note that email sending behavior is not affected by plan level — both free and paid plans follow the same trigger logic.
Although you’ve decided to uninstall the app, we genuinely appreciate that you gave us a try. If you ever decide to revisit review automation in the future, we’d be more than happy to assist with setup to ensure everything works as expected from the start.
Wishing you and your store continued success.
— The TrustWILL Review Team
They charge me 25,80 EUR every month for no reason. I want my money back, so I asked it. And they didn't respond. I expect quick help from shopify! There are scammers!!!! Jensen is the worst customer service employee ever, please fire him. He is there for nothing, seriously nothing.
Hi there,
After reviewing your case, we did follow up multiple times via email and worked closely with you to resolve the issue. The situation was related to multiple subscription changes rather than unexpected charges, and as a gesture of goodwill, we processed refunds where applicable and also assisted in restoring your plan access when requested.
If things have improved since then, it would really mean a lot to us if you’d consider updating your review to reflect your latest experience. We genuinely appreciate your feedback and the chance to make things right.
the review widget cause my entire product page sections upside down, and no support help for over 24 hours.
Hi there,
We sincerely apologize for the layout issue and the delayed response during the December peak.
Our R&D team looked into your case immediately, but as the app had already been uninstalled, we were unable to access the live environment to diagnose and fix the specific theme conflict. We reached out to you via email to offer manual troubleshooting, but we didn't receive a reply.
However, we took your feedback seriously and have since performed a major optimization on widget compatibility to prevent such display errors for all users. We would love the chance to help you set it up correctly. If you’re open to giving us another try, please contact our support team—we’d be happy to provide a special discount as a gesture of our commitment to your success!
TrustWLL Reviews Team
App has one functionality, and it is not working. My SEO score dropped because of this app not works.
When i open Google Search Console, i can see fluctions at Review Snippet. Even if i am using the most expensive package of this app, review snippet not working correctly.
Not recommend
Hallo back-lava,
ich bin Joey, Ihr Account Manager bei Trustoo. Ich wollte mich persönlich bei Ihnen melden, da ich gerade Ihre Nachricht und die erwähnten Probleme gesehen habe. Es tut mir aufrichtig leid, dass meine Antwort so spät kommt — mein Großvater ist vor ein paar Tagen verstorben, und ich musste ein paar Tage frei nehmen, um bei meiner Familie zu sein. Ich war nicht im Büro und es tut mir sehr leid, dass ich mich nicht früher bei Ihnen melden konnte.
Ich kann Ihren Frust vollkommen nachvollziehen. Sie wollten, dass die Sternebewertungen korrekt angezeigt werden, und als es nicht funktioniert hat, muss es sich angefühlt haben, als hätten Sie für etwas bezahlt, das nicht funktioniert. An Ihrer Stelle würde ich mich genauso fühlen. Es tut mir wirklich leid, dass das passiert ist und welche Unannehmlichkeiten es Ihnen bereitet hat.
Um dies auszugleichen, möchte ich Ihnen die Rückerstattung für dieses Monatsabo anbieten. Da die Rechnung für Dezember noch nicht belastet wurde, können wir keine direkte Rückerstattung vornehmen, aber ich kann App-Guthaben auf Ihr Shopify-Konto anwenden. Dieses Guthaben wird automatisch Ihre Dezember-Rechnung ausgleichen, sodass Sie für den kommenden Monat nichts bezahlen müssen.
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Bezüglich der von Ihnen erwähnten Probleme — der Anzeige der Google-Sternebewertungen sowie der Sterne auf Ihrer Startseite und auf den Kategorieseiten — hat unser R&D-Team beide Probleme vor zwei Tagen behoben. Könnten Sie bitte bei Gelegenheit überprüfen, ob alles korrekt angezeigt wird? Wir werden die Situation weiterhin genau beobachten, um ein erneutes Auftreten zu vermeiden.
Könnten Sie mir bitte mitteilen, ob die Lösung mit dem App-Guthaben für Sie in Ordnung ist?
Da ich mir nicht sicher bin, ob meine Antworten über Shopify Ihr Postfach zuverlässig erreichen, habe ich Ihnen zusätzlich eine separate E-Mail von joey.wen@channelwill.net
gesendet. Es wäre großartig, wenn Sie direkt auf diese E-Mail antworten könnten. Vielen Dank.
Mit freundlichen Grüßen
Joey
UPDATE: 2025 - I am no longer able to import reviews from Etsy. I have been reporting this since the end of last year - yet the customer service team only state they are passing this on to developers - nothing ever changes or has been fixed in many months now.
Such a shame. It was a great app that functioned very well, and the support had previously been amazing. Something has happened, and it's no longer an app I feel I can trust (which is ironic considering the name).
I would recommend looking elsewhere, sadly.
Thank you for taking the time to leave such a nice review. We’re happy you enjoyed our service.
All the best,
Trustoo Team❤️
They will first ask you to upgrade to the Growth plan, then they will charge you extra by translating your inactive comments, so be careful!
I needed new reviews app fast, because I was launching a new product. Unfortunately, Trustoo failed at the beginning. I tried to import reviews from Amzn, but when I filtered and deleted 1, 2, 3-star reviews, it deleted all of them, also 4 and 5-star. I tried to import it again and at some point app stopped importing reviews at all. A big waste of time when I was in a hurry... Messaged support and they told me there were some technical issues. When there are tech issues from the start and with such simple tasks, you can't rely on such an app in the long term, especially relying on it with your marketing when you have a bigger income. It's just money pouring out of your bucket.
Hi Paul,
We apologize for your experience, Paul. We need to follow the Shopify Policy, which is why there is no bulk deletion of 1,2,3-stars reviews. But we have amazing features that you can find helpful. Also, thank you so much for giving us a second chance to show you that we have more to us. We are happy that you are back with us. We promise we will do our best to develop more amazing features for you. I apologize for the misunderstanding and bad impression we gave you. If you need anything else, please know we are one message away.
I wish you all the best and success in the world.
Best regards,
Shan
Nedadří se mi to nastavit.
Děkujeme, že jste nám zanechali 5hvězdičkovou recenzi! Jsme nadšeni, že naše aplikace a služby splňují vaše potřeby a předčí vaše očekávání. Vaše podpora pro nás znamená vše.
Vše nejlepší,
Tým Trustoo❤️
constantly stuck and not loading properly
Hi Zoomiko,
I’m Joey, the Account Manager at TrustWILL Reviews. Thank you for sharing your feedback, and please accept my sincere apologies for the loading issues you encountered 4 months ago.
We tracked the issue down to some temporary third-party server instability in December. Our team took this very seriously and has since implemented a total system optimization to ensure much faster and more reliable performance.
I was personally very glad to see that you reinstalled our app on December 12th! It means a lot to us that you chose to give us another chance. I’d love to check in and see how the app has been performing for you so far?
As a token of my appreciation for your loyalty, I’d like to offer you a special discount if you plan to continue with us. Please reach out to me directly at joey.wen@channelwill.net, and I’ll personally handle the arrangements for you. I look forward to helping your business grow!
Best regards,
Joey
Account Manager
TrustWILL Reviews
