TrustWILL Product Reviews app
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Really happy with the app and the support I received. I needed some help getting everything set up correctly, and the support team was very helpful, quick to respond, and made the whole process easy. Everything is now working exactly as I wanted. Great app and excellent customer service. Highly recommended! Thank you Jensen
The App was to heavy and made my sore too slow the Files where about 780KB and it renders every time your page gets refresh and also it doesn't reload on background it gets load with the website itself that makes website slow.
Hello! My name is Pia, and thank you so much for taking the time to leave us a review. I’m sorry to hear that it wasn’t working as expected with your store. We would appreciate the opportunity to look into this issue further. I have sent you a message via WhatsApp and email, and I hope you will have a moment to chat with me soon. :)
This App is great. Lots of great features and widgets to display customer reviews in various locations throughout the site. Their staff is also super friendly and always willing to help any time we have questions or special requests. Their features which allow for discounts for reviews/photo reviews have also been especially beneficial to us.
Thank you for your wonderful review! We’re thrilled to know you had a great experience. We look forward to serving you again!
what i like about this app is that it is customizeable, did come across challenges was not being able to import reviews from other apps so their chat bot was able to help with the template provided. overall the aesthetics on the store look nice and well-presented
Thanks a ton for your feedback! We're grateful for your review and excited to keep exceeding your expectations.
Great app and great support!
I accidently deleted a product with 99 reviews. So I recreated the product and asked if the reviews could be restored.
Faith said, let me look. And yes within a few moments, my reviews were back. I am so, so happy. Thank you Faith.
Thank you for your wonderful review! We’re thrilled to know you had a great experience. We look forward to serving you again!
マイページからレビューのウィジェットを設置して、レビューを書いて画像を挿入しようとしてもIOSからはレビュー画像を挿入できません。何度試しても、チャットで問い合わせしても改善してくれません。レビューも商品ページからでないと書けません。
詳細なご報告をいただき、誠にありがとうございます。
また、この度はご不便をおかけしてしまい、心よりお詫び申し上げます。
TrustWILL Reviewsのカスタマーサクセスマネージャー、Joeyです。
Shopify Customer Accounts内のレビュー投稿ウィジェットにて画像をアップロードできない件につきまして、本日一日を通して開発チームと密に連携し、互換性の問題について調査および対応を進めておりました。
iOSブラウザ環境では、端末・ブラウザ・ウィジェットの設置場所によって挙動が変わる場合があり、互換性の問題を完全に解消することが難しいケースもございます。
しかしながら、本日は本件について長時間にわたり検証と調整を行い、新しい修正版をリリースいたしました。
弊社での最新の検証では、Shopify Customer Accounts内のレビュー投稿フォームから画像を正常に送信できることを確認しております。
お手数をおかけいたしますが、貴社環境でも再度お試しいただき、テスト結果をお知らせいただけますでしょうか。
結果につきましては、私の業務用メールアドレス joey.wen@cwill.com まで直接ご共有いただけますと幸いです。ぜひお力になりたいと考えております。
改めまして、この度はご迷惑をおかけしましたこと、深くお詫び申し上げます。
現在、貴社環境でどのように動作するか、ぜひご共有いただけますと幸いです。私が責任を持ってフォローし、問題の解決に向けてできる限りサポートいたします。
よろしくお願いいたします。
ShopifyストアにTrustwillのレビューウィジェットを設置しようとしていましたが、Liquidテーマでうまく表示できず困っていました。
AIにも相談しましたが解決できなかったため、サポートへ問い合わせたところ、コラボアカウントを承認した後、すぐに問題を解決していただけました。
サポート対応は迅速で、とても助かりました。
I was trying to install the Trustwill review widget on my Shopify store, but I had trouble with my Liquid theme.
After discussing it with AI and still not finding a solution, I contacted support. Once I approved the collaborator account request, their team resolved the issue very quickly.
The support was professional, responsive, and extremely helpful.
If you encounter the same issue, I recommend contacting the chat support and asking:
"Hi, I have trouble installing Trustwill. Could you kindly show me how to install the review widget on my Liquid theme?"
They helped me solve the problem promptly. Highly recommended!
同じように困っている方は、チャットボットで以下のように問い合わせるとスムーズです。
"Hi, I have trouble installing Trustwill. Could you kindly show me how to install the review widget on my Liquid theme?"
とても満足しています。おすすめです。
追記です。トップページではレビューを非表示にし、各ページでのみ表示させたいと問い合わせたところ、迅速に設定していただきました。
今回も大変満足しております。
Update: I contacted support to hide the reviews on the top page and only display them on individual pages. They promptly adjusted the settings for me.
I am very satisfied once again.
Shan was great! Helped me solve a simple problem that will add real value to my business and had patience as it was an obvious fix but she was still very polite.
The customer service representative was very patient and helped me solve the problem; she was very professional.
Klasse Support..........sehr bemüht und sehr freundlich.....
