Shopify Search & Discovery

Works fine until June 2026, suddenly no longer able to search products by SKU. No support at all. Need to uninstall.

Fro a while this has been a core app in our toolbox. We've used it for a few years with minimal issues (aside from a decent learning curve).

Recently though, my customers can not literally search for product. THIS IS THE MAIN FUNCTION!!

Predictive search works, but actually searching via a keyword, SKU, barcode, or vendor provides broken results that will show few to no products.

Seriously, STOP USING AI TO CODE - you guys are going to spend more on fixing all your broken garbage than you would gain by being "productive". Get it together shopify!

Super glitchy, slow to load and have to refresh multiple times before showing product selection. App often crashes when saving so have to wait for app to reload again and the AI predictions run off the best sellers rather than products of similar type or collections

It's absolutely awful, ginormous, backward change when the latest downgrades installed. It is no longer possible to search products by SKU. Are there any humans on the team? Or is it all run and programmed by Artificial Idiots now?

Terrible search experience. A billion-dollar company shouldn't offer such a basic search feature for this price.

It is buggy and many time when I open the app it just crash. Shopify cannot even create a stable app in their own framework

doesnt open anymore. just a blank screen with Shopify search and Discovery at the top. No one to contact for help, when i click get help it just goes to general shopify help - nothing to do with the app. Can someone contact me please

This could be so good however there is a ridiculous "maximum of 25 filters" limit in place making this utterly unusable for any medium or large sized stores or even small stores with ambitions to grow.

If you offer a wide range of products don't even waste your time downloading this app.

Really poor given that this is an app developed by Shopify.

All of my recommended products on every product in my store was reset to some random default with no warning, giving me hours if not weeks of work to do. Editing to now mention that changes to the recommended products are not sticking. The app is showing random products in the recommended section and there is no way to edit it. This is really, really frustrating. I've been wondering why sales have been down the last few days, now I know why. The "hide default" products is not working.

Absolutely terrible - I cannot believe you can't filter by tags. Highly recommend you stay far away from this app and use a different filtering and recommendation system, especially if you have many SKUs