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A few teething problems, but support get onto it quite quickly. Thank you Damon K, Yuriy A, and Madina R.
I'll just add that this app beats the Shopify generic Search & Discovery hands down. It's more customisable, gives better results, and better insights into customer search behaviour.
Where is the support?
You have 1217 reviews and mainly positive but I CANNOT contact you even by some chat?
I can't even submit a question to you on your "help" facility in shopify becuase the SUMBIT button does NOT WORK!!!
As I cannot submit my query on the proper support page I have no choice but to put it here:
I want the look and feel of the search results page on our website, **lemonsalt.co.uk**, to remain exactly as it is. I don't want Searchandise to override our existing UI for displaying products, articles, recipes, or other search results.
To achieve this, I disabled the widget on the **Search Results Widget** page. Once I did that, our own search results layout was displayed correctly, which is exactly what I wanted.
However, I noticed something unexpected: **recipes and articles built with PageFly are no longer returned in the search results.** They only appear when the **Search Results Widget** is enabled.
Is there a way to access Searchandise's indexed content (particularly PageFly pages) while continuing to use our own search results UI? In other words, can Searchandise provide the search index and results data without taking over the presentation layer?
I hope to get an answer soon.
We're sorry to hear about your experience.
We've checked your account and can confirm that we've replied to all of your requests. If you haven't received our responses, it's possible that they're being filtered by your email provider, so we'd recommend checking there as well.
Regarding the issue with the support request submission button, it's likely related to our ongoing transition to a new interface. We apologize for the inconvenience and are working to resolve it as quickly as possible. The good news is that, despite the issue, we're receiving your support requests and responding to them.
If you're still unable to find our replies, please let us know, and we'll be happy to find an alternative way to stay in touch.
Years of using Searchanize, and it’s still the best investment for our store's instant search results. The app is packed with great features, and their support team is incredibly quick to resolve any questions. A highly recommended solution that just works.
What a great review! It's especially nice to hear such kind words from our customers who have spent years with us. Thank you for your trust! Please make sure to contact us with any questions.
Best wishes,
Searchanise team
We have used Searchanize for several years. This app has great functionality and their support staff is quick to respond and help out with questions and help. If you are looking for a solution, i highly recommend this app.
Thank you for your feedback! We're happy to see a review from our long-term customer. We would also be happy to know what can make your experience with Searchanise even better. Please contact us at feedback@searchanise.io. Any ideas would be appreciated!
Best wishes,
Searchanise team
We’ve been using Searchanise on our Shopify store for a few years now and have found it to be responsive, mobile friendly, and well supported by the team whenever help is needed.
The app was excellent when we first started using it and has continued to improve over time, which is encouraging and helps stores provide a better shopping experience. It is also very detail focused, with useful analytics that are specific to your own store rather than generic reporting.
One feature we particularly value is the CSS customisation option, as it allows the plugin to be tailored more closely to the look and feel of the store. For us, that makes a real difference, as search and filtering are effectively part of the shopfront experience.
Thank you for this amazing review! We are happy to see our long-term customers like you being satisfied with our search and filters. Please make sure to contact us whenever you need help. We will be glad to assist!
Best wishes,
Searchanise team
Overall much better than boost from the pricing and also functions, also much cheaper than doofinder and nice customer service. Small details dont work, e.g. metafield values are not translatable and the analytics only works if instant search is activated, but still i can only recommend. top price/value for shopify! incredible amount of functions. a bit scattered, but support helps.
Thank you for such detailed feedback and for choosing Searchanise!
We're happy to hear that Searchanise has been a good fit for your store. It's especially great to know that our support team has been able to help whenever needed.
We're excited to continue supporting your store's growth!
Best wishes,
Searchanise team
I love this app - it is a game changer. Not only can you choose the customer-facing look and feel of your search, but you can greatly refine the products, categories and more to make sure you are delivering the information to your customers the way you want it!
Plus, get information on missed search terms, not found items and even add synonyms to help your customers get where you want them to go. This app is best in class!
What a great review! Thank you for taking the time to share it here. We truly appreciate that you listed all the things you find useful for your store. It means that we are on the right path. Please make sure to contact our support team anytime at feedback@searchanise.io
Best wishes,
Searchanise team
The support has been great, especially Aziz. We used Searchanise for several years on our Magento site and we had some issues, but both the product and the support have been spot on since migrating to Shopify. After testing a couple of other highly-rated search apps in the app store, I would definitely recommend Searchanise.
Thank you for this kind review! We are especially happy to receive feedback from our long-term customers. It means a lot to us to know that you chose us even after migrating to a different platform. It's also great to see you enjoy your experience with our support team, Aziz was especially glad to hear it!
Best wishes,
Searchanise team
It's pretty good. Still working on some feature gaps, notably geolocation on the locations filter. The reindexing is horribly slow, though. Support is great!
Thank you for sharing your review! We're happy to see that you enjoy our customer service. As for geolocation on the locations filter, we truly appreciate that you shared this idea, and we will surely consider it. When it comes to indexation, we're eager to help you out, and we already checked your current indexation speed, which looks good for your catalog size. We also sent you a tip for speeding up the indexation. Please check out our email sent from feedback@searchanise.io. We will be glad to discuss it with you to see if it helped. Thank you!
Best wishes,
Searchanise team
Great support team! They quickly resolved a CSS layout conflict and indexing issue I had after integration. The search results now look perfect on my Shopify store. Highly recommended!
Thank you so much for your wonderful review!
We're delighted to hear that our support team was able to quickly resolve both the CSS conflict and issue with indexation. It's great to know everything is now working smoothly. Your recommendation truly means a lot to us, thank you for choosing Searchanise!
Best wishes,
Searchanise team
