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App is down and there is no immediate help or support. None of my collection pages are loading which I have ads going to.
Hello,
Thank you for sharing your feedback with us. We are deeply sorry for the trouble you had to go through.
We experienced a technical issue and the team was alerted with a delay. Surely, the issue was fixed and now the app works well.
The whole team is now hard at work on improving the monitoring system and internal processes to prevent possible issues and make sure the performance stays stable.
As far as I see, the app now works without any issues in your store, but if you need our help with anything, don't hesitate to contact us at feedback@searchanise.com.
Searchanise team
Great app. Performs well with our site, check it out: www.LoadingDockPro.com
Great product, easy to integrate and fast!
EDIT (July 2019): Finally the Searchanise team have started thinking about variants. Still very buggy (e.g. has lost the ability to show the most relevant variant, treats single-variant products as multi-variant, new data-variant-sku attribute doesn't update properly, and some filters have broken as part of the update), and still doesn't link to the correct variant, but a step in the right direction.
Good relevance algorithm and speedy response but crucial variant information is missing from results. This means that customers might think e.g. a product only comes in one colour or the most expensive size. Searches for specific option values (e.g. 'Blue shoes') will return the correct image but won't link to the pictured variant, and there is not enough information returned in the code to amend the hrefs after the event (without calling the Shopify AJAX API for every returned result = waaaaay too slow).
I've had to introduce a handful of JS hacks for other things that *can* be fixed this way, but repeated requests from me for small but significant improvements have been ignored.
Don't get me wrong, for the money this is definitely worthwhile - much cheaper and easier than indexing your own inventory (especially large catalogues like ours), and obviously a hell of a lot better than Shopify's in-built system, just be prepared to spend a fair amount of time faffing with code to get it looking and acting as you want. And don't expect any help from these guys - they never reply to emails.
I'll up this to 5 stars if the developers cater for products with variants!
We are sorry your experience with our service has been frustrating. We are constantly in the process of improving the functionality of our app as well as our service and highly value your feedback as we strive to get better. As mentioned in our earlier messages, our team is working on your requests and we will notify you as soon as there is an update. We appreciate your time and patience and apologize for the inconvenience.
Changed our search interfaces drastically allowing customers to find what they are looking for more quickly leading to better conversion!
VERY BAD SERVICE, Dont use this app, They are not replying to our emails for many days, we asked for some changes to the filters in our store, They Messed up our website, we are asking them to fix the issues and no respond. NEVER NEVER INSTALL THIS APP.
Hello,
Thank you for your feedback. We are sorry to hear that we made such an impression on you and it's breaking our hearts to see you disappointed with our support. It seems that there was some misunderstanding. We have only made the same changes that were made in the unpublished theme for the live one, as per your request. We also notified you about it both via email and in the chat, and provided an instruction for reverting the changes.
As for now, all the changes have been reverted and the collection pages are powered by the theme again. Please let us know if you still have any difficulties and we will do our best to fix everything.
It would also be great if you could let us know the ID numbers of the tickets you already have in your email, so we could check why we missed them and avoid this issue in the future.
Best regards,
Searchanise team
amazing app and even better customer service! we had some specific requests to perfect the app for our store and Pavel was extremely responsive and helpful to make it happen! thank you!
This is the greatest search app on shopify. After service is also brillant, they help me eveything on implementation process even the small thing. If you need a smart search app that no need to do much thing in the backend. Please add it to your store.
We have had very good experiences with Searchanise. After installing the app, of course, we had to add some CSS to override the app styles and to get closer to the design, but all the rest was configurable in the app, and everything was very clear there.
App limitations are standard (e.g. the application is unable to display product-badges in search results).
To sum up, for search apps that are usually hard to work with, Searchanise was really good.
In addition, the app has great support, which responded quickly and willingly extended the trial period in the development store.
Thank you for your detailed feedback! Good to see you had a chance you adjust the design according to your needs. We'd also like to note that if you need any help in the process, please don't hesitate to ask our support team for assistance.
You also mentioned the limitation in terms of product badges. To that, we'd like to say that we offer our own product labels feature that you can try out. If something doesn't work, you can reach out to us via email again and we will surely look into it.
By the way, it's great to hear that you have already interacted with our support team and were impressed. Our goal is to provide our clients with answers shortly so we're glad that you had such a positive experience.
Best wishes,
Searchanise team
Very nice app, once configured and restyled a bit. Lots of great options and very targeted search results for our large product catalog.
Searchanise proves to be the optimal solution for merchants with large inventory stores. We are glad to know you share this thought. Thank you so much for your great review!