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I just recently came across Smart Search & Instant Search. There aren't enough words to describe this search app (pun intended).. It is absolutely spectacular and worth every cent. Just beside myself amazed at the ease of use and the customer support response time is uncanny!! Definitely a must have for any store! The results are astounding. Believe it or not I have found products I didn't even know we sell. YES IT'S THAT GOOD! No joke! Take it for a spin and try it out, you will realize almost instantly that this app is going to be an indispensible money maker for your store. The analytics are also spectacular!! Thank you Alexey for your help in getting it installed!
Hello
i am trying to contact Smart Search & Instant Search team but no result found.
i want some changes in my site for searching thats why contacting this team but no results
Hi,
Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary changes.
In case you need to contact us again, feel free to email feedback@searchanise.com or send a message through the feedback form in the app's control panel. We'd be happy to assist.
very bad customer support. I have contacted them to help out with several issues with the setup but they literally never replied to you!
Hello,
Thanks a lot for your feedback. We apologize for a delayed reply that made you think we did not respond to our clients' emails. It's also very sad to see that impression we left made you delete our app!
We'd like to let you know that since you had left this review, our support team grew so now we reply much faster. Also, we've released some new features that might be interesting for you. If you ever decide to give us another shot, we will do everything we can to assist you in time and help you with the app's features.
All the best,
Searchanise team
I'm not sure why only one product shows up as available for every product, have emailed videos to get help, but no one has actually looked into the issue or helped me figure it out so it is usable
Hi, we are really sorry to hear that you have faced the issue with our app. As far as I see, we have provided a solution to the issue in the current email thread. Please apply it and let us know how it worked for your store.
Searchanise team
Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after all. Very bad experience, and it is true that cheap prices don't have good qualities.
Hello,
Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated.
We did our best to improve the work of our support team and hope that such delays in our replies won’t appear again. Also, we are glad to tell you that we’ve released new plans with awesome features, such as banners and voice search! Moreover, starting with the Growth plan, our clients may contact us both via our Live Chat and via emails.
We'd be happy to have you back if you decide to give our app another chance. Let’s stay in touch!
All the best,
Searchanise team
Excellent App! It is everything we wanted in a search bar :)
The app is really cool BUT the support is SLOWEST EVER. I have been waiting more than a 24h for a response to my request about problems with installing the widget and what do you think. I received an email that everything works, although the widget did not work correctly on the site. I wrote a few more letters and still haven't received any more response.
Hello,
Thanks a lot for sharing your feedback about our app and support service.
We are truly sorry that you had such a bad experience with our app and we didn't have a chance to help you with the setup as our app was uninstalled.
Please be assured that we would appreciate the opportunity to assist you in setting up the app the way you like in case you decide to give it a go once more.
We are here for you so feel free to reach out whenever you need.
All the best,
Searchanise team
Great app. Completely helpful for filtering and anticipating customer inquiries.
basstrapp.com
The interface is just terrible and needs a lot of custom CSS work done to make it look OK. The way they have setup the customization means we end up with a lot of CSS code loading on each page. The style sheet structure is not done professionally. There is almost half a page of code loaded for each product in the search result. For example if you change the color for the price in the search result, it will add a style="color:black;" to EVERY product in the search result. No way to change the font size other than overwriting the CSS which has zero documentations available at the moment.
This is just goes to show they have not done this correctly when it comes to user interface.
Creating filters is also cumbersome and not intuitive compared with other apps.
We couldn't find a way to enable the app only on a single theme for testing and setting up. It enables itself on all themes making it impossible to implement it on a live busy site.
Thank you for sharing your honest opinion on your experience with our app. Undoubtedly, we are very sad to see it was so unpleasant!
We understand that the initial interface can be mismatched with your desired design and we're sorry to know that the customizing options we offer weren't enough. You have a good point here and we will gladly hear more ideas from you on this matter if you choose to share them.
As for CSS code being too heavy, we looked into this issue and couldn't detect it from our end: when we changed the color of prices first with our admin panel settings and then with custom CSS, it didn't end up adding the same code to every product. We would happily look into this problem for you, by the way, because we really do not want you to deal with any problems of this kind.
When it comes to filters, we are sorry to see the process wasn't easy! Again, your ideas would be highly valuable for us because you might notice some things that our eye doesn't catch.
It's all up to you, yet if you consider giving us another chance, we promise to help you as much as can during the whole setup process. One of our agents already reached out to you and shared our guides on CSS and disabling our app in specific themes. We are ready to answer any other questions you have and look into any problems. Our goal is to be there for our clients so please get back to us via email at feedback@searchanise.io and we will do all we can to help you.
Best wishes,
Searchanise team
Searchanise is genuinely fantastic. Configuration is a breeze and the Support Team is VERY knowledgeable and quick with an explanation that gets you to the right place to make easy changes. Thank you Anastasia for your patience and prompt replies regarding the configuration. Thank you!
Such reviews are easily the best way to make our day. Thank you very much for your kindness and for your willingness to share your experience here!
Anastasia was absolutely thrilled to know you were so satisfied with our customer service. You can always contact us if you have any questions. It's our pleasure!
Best wishes,
Searchanise team