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This app has set up filtering features that no other app can accomplish. We’re done our trial and signing up. Customer service worked with us to modify the look exactly to our needs!
Thank you for sharing your experience! We're delighted to hear that Searchanise met your filtering needs and that our customer service team was able to tailor the design to your preferences.
Best wishes,
Searchanise team
Excelente soporte. Un app que vale la pena tener. En nuestra tienda con muchos SKU's funciona muy bien.
Thank you for your feedback! We're glad to hear that the app is performing well for your store. It's also great to know our support team met your expectations. If you ever need assistance, we're here to help!
Best regards,
Searchanise team
Very pleased with the capabilities and performance of the app. Likewise, the support team is very responsive and timely in helping with questions!
Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with both the app's performance and our support team's responsiveness. If you ever need further assistance, don't hesitate to reach out, we're always here to help!
Best regards,
Searchanise team
Customer support is pretty good, from having a full demo to raising support tickets they are really kind and helpful, congrats team Searchanise.
Thank you for your feedback! We're glad to hear that our support team left a positive impression. Your kind words mean a lot to us, and we’ll be sure to share them with the team.
Best wishes,
Searchanise team
Love this app and how much you can really customize your search! And even more so, love how helpful the support team is!!! They made so many custom changes for us, like helping with the layout, coding, and technical work :) This app has already helped a ton, after installing it we've alreday noticed huge decreases in our bounce rates.
Thank you for such a flattering review! It means the world to us to know that both our customer service and the app itself satisfy you. We appreciate you telling us about it!
Please make sure to contact us with any new questions. We are always glad to assist!
Best wishes,
Searchanise team
Not working on Black Friday!
Hello,
We are very sorry to see that our recent issue affected your store, especially on Black Friday! As we analyzed, our developers fixed it within an hour. Nevertheless, we have carefully examined the situation. It appears that we had a partial degradation of our search functionality which affected 7-10% of our clients. When it comes to the Overall uptime of our search, this year it was 99,975%.
Additionally, we’d like to note that when our search is not available, the Shopify default search should be active instead. When it comes to our Filters on collections feature, we currently have a so-called fallback mechanism for that: when our widget doesn’t load on a collection, a redirect to the default Search results page happens where your customers can see products found for the query of the collection title. E.g. if a collection is called Sillas, your customers will be redirected to the Search results page with all the products found for the ‘Sillas’ search term. If this mechanism didn’t work for you during our issue, please let us know, and we will gladly investigate it.
Still, we understand that you happened to be one of the clients affected by this issue. Therefore, we'd like to let you know that our development team already made significant improvements to our system by expanding our server resources. We also have more plans for improvement. For instance, we're considering options to make our monitoring system more advanced. It will be a complex task and we're ready to give it our time and attention so any potential issues are detected and fixed faster.
As we can see, you have already removed our app. We're very sorry to see it! If you ever decide to give us another chance, feel free to contact us at feedback@searchanise.io with any questions or queries. We will be there for you!
Best wishes,
Searchanise team
They have been a game changer for us! Thank you all.
Thank you for your fantastic feedback! We're thrilled to hear that we've made such a positive impact on your store. If you ever need anything, our team is here to support you!
Best regards,
Searchanise team
It's a great app with many features. The filter tree is very helpful ad customizable. The app is great for improving your store's UI. The support team is highly responsive and are great at figuring out what you need.
Thank you for sharing your experience! We're delighted to hear that you're enjoying the app. It's great to know that our app is enhancing your store's UI and that our support team has been responsive and helpful in addressing your needs.
If you ever need further assistance or have more questions, don't hesitate to reach out. We're always here to help!
Best regards,
Searchanise Team
The app distorts all product images on mobile. Their team won't help me. We pay hundreds of dollars a month for what?
Hello,
It's very sad to hear you faced this mobile image issue! As we informed you via email, it was caused by the theme code and our developers fixed it for you. Please let us know if you still need our assistance.
As for the fact that we didn't help, we are very sorry for not fixing it faster! At that time, we were experiencing a high load of tickets. However, we do understand that helping clients faster is crucial to any business. And we have great news: we hired more people for the customer support team and organized training activities to improve our service. Additionally, we have made our chat support available 24/7. Feel free to contact us there through our admin panel or via email at feedback@searchanise.io.
Best wishes,
Searchanise team
This app has many bugs
The Customer service never lets you know whenever they have big issues
the customer service is also very bad and answers once every 3 or 4 days
please DO NOT install this app have many other apps on the market better than them
DO NOT INSTALL THIS APP!!
Hello,
We are truly sorry your experience with Searchanise was so frustrating! Unfortunately, our system does have bugs sometimes, yet we are always ready to look into the issues and provide a solution. When it comes to global problems, our infrastructure team is constantly working on improving our service. We appreciate your idea of notifications in such cases. We will look into it with our team to see what we can do here.
As for slow response speed, we indeed were facing a high load of tickets during those days. We are sorry you had to wait! The good news is our support team has been growing since then: we hired more people and also organized team training activities to improve our service for you. Now our team is stronger than ever so we will be happy if you give us another chance. Just re-install Searchanise and contact us at feedback@searchase.io with any questions.
Best wishes,
Searchanise team