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This is a very robust search tool for customers on our website! Been using it for two years. Very happy with it!
It honestly feels like a gift to receive praise from our long-term customers. Thank you so much! If you ever have any questions or problems with our app, please make sure to contact us. We will be more than happy to help you.
Best wishes,
Searchanise team
Great app - very easy to set up
Great search - works fast and has helped make our website easy to navigate
This app works wonderfully and the customer support we received for some technical issues was superbly handled.
Hello,
This review is truly a boost of serotonin for us, thank you very much! Please feel free to let us know if you need our help again. We are always there for you.
Best wishes,
Searchanise team
Great customer service. I had difficulty in setting up the smart navigation but they solved my issue professionally and quickly.
(I'm back again several months later to update) Still very pleased with this app. Customer service and tech very good and professional. We had a problem with the search function not loading fast enough and while I was sleeping, they fixed the whole thing so now it works flawlessly.
I spent 3 days trying all apps like this one, this one is the best one, fastest, most flexible and best features.
Hello,
Thank you from the bottom of our hearts for this kind review! It totally made our day.
We hope that our app never disappoints you! Feel free to contact us if you need any help.
Best wishes,
Searchanise team
Friendly and helpful service from the App team when I reached out to them with a query. Would recommend
We use this app for our site's search features as well as filters on collection pages. It works incredibly well, very easy to set up and integrate with your theme. So many customisation options to adjust it exactly how you like it! We had quite a bit of custom code we wanted to adjust the product grids and their customer service was extremely helpful, fast, and efficient. Thanks to Sophia and Maria they were so helpful!
Thank you for your positive feedback on your experience with Searchanise! We're glad to know that our app meets your search and filtering needs seamlessly. It's great to hear that our customer service, especially Sophia and Maria, have been helpful for you. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
Searchanise team
Edit May 11 2018
So they reached out to me a little over a week ago after the review was posted, and it took another full week for them to respond to my reply, then I spoke with them on the phone and discussed all issues,
they told me i was correct about the search on mobile and that by tomorrow (which is today) it will be fixed, and as far as integrating with shopperapproved who is the only reasonable priced google approved review aggragator they will need the API to get that done,
So we got them all that information and had shopperapproveds team and them in one email and shopper approved replied with all instructions, but they just ignored those emails! which is amazong, here we have a filter that integrates with 4 review apps, of which only one YOPTO is approved for google, and they cost a min of $10000 a year, and here we have shopperapproved, which only cost around $3000 a year, willing to work with them and make it work and they ignore it completely,
you guys have a great search and filter app PLEASE make it even better by integrating with shopperapproved.
I upgraded to 3 stars because they fixed the bug and now mobile works like a bless, the filters are amazing,
Part 1 the product,
the product is probably a 3 star, and here is why,
for search on mobile it does not work as it should, the filters disappear before you can choose a filter. so there alone you loose half or more of the visitors that cannot use the filters,
for desktop it works great, that is why it gets 3 stars on filters,
Part 2 navigation
Navigation on the other hand could of been a good product if they just let you display product ratings from anyone, and they done, they have only 4 product review system they integrate, and of those 4 only 1 is an approved google review aggregator, and that is yopto and they cost a minimum of 10K a year which is above almost any small business budget,
when asked if we can integrate to another company we use their answer was only with enterprise, and the price would be $269 a month when asked why on the site it shows $132 a month for enterprise? they answered because we have modifications, which makes no sense, that is a one time change not a monthly!
when we replied saying we are seriously considering their enterprise version and we would like to talk to someone on the phone their reply was, WE DO NOT OFFER PHONE SUPPORT! are you serious? we are talking about spending with you 1000's and upgrading to ENTERPRISE and you have no phone support? that is ridiculous!
all in all, if you do not care of product reviews then use it, if you care about product reviews and you need your product reviews to be submitted to google, and be displayed on the category pages, then look for something else,
**UPDATE***
Second critical outage during a month end promotion. All our collections are broken at the moment.
Cannot access the admin to contact support. Major ad spending and promotions driving people to the store and they cannot view collections.
This is unacceptable and damaging to our business.
We are very sorry to see the recent downtime made you change your rating! We can imagine how stressful it was.
Unfortunately, we did face technical difficulties that impacted a small portion of our infrastructure. These issues arose due to problems within the datacenter of our hosting provider, leading to partial or complete unavailability of our search services for our clients during the incident: 5% experienced slowdown of the search, 3% experienced short (less than 30 min) app unavailability and 1% experienced prolonged unavailability of our services.
In such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we see, this mechanism didn't work in your store. This is unexpected behavior and we will perform throughout tests on our side on this matter. Thank you for your feedback!
We are also actively enhancing our infrastructure to minimize potential downtime in the event of unforeseen issues. We're eager to make our service a lot more stable for you!
As for the financial losses, we're currently discussing the potential resolution to this with you via email. We hope to hear from you soon.
Thank you for staying with us despite these temporary issues! We will work on them and your feedback is always welcome.
Best wishes,
Searchanise team
When you have a Shopify store with 7000+ products, things tend to get harder to search for with the standard search bar that comes with your theme. Smart Search & Filter has made it easy to find what you’re looking for and it is easy to adapt it to look like a part of your site. Now our customers can search for a part of a sku, or a name of a part and the search bar will find the full part number, or recommend similar parts. This app is a great addition to our store and I highly recommend it to everyone!