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Best Shopify app by a large margin. To be able to offer Google-like search in our store was one of the best decisions we have made and we believe has been a factor in differentiate ourselves from competitors. In depth configuration, simple UI, great customer support, and always keeps customers up to date on updates and feature releases. I look forward to continues improvement on the service!
Thank you for your fantastic review! We're thrilled to be your top choice for Shopify apps. We're delighted you appreciate our configuration, UI, support, and regular updates. Your satisfaction drives us, and we're committed to continual improvement. If there's anything else we can do to assist you, please feel free to let us know!
Best regards,
Searchanise team
The Searchanise Shopify App is a must-have for any Shopify store owner looking to elevate their site's search capabilities. With its powerful features, ease of use, and exceptional support team led by professionals like Anastasia, it's an investment that pays dividends in enhancing your online store's functionality and customer satisfaction. Highly recommended!
Thank you for your fantastic review! We're glad to hear that Searchanise has helped elevate your site's search capabilities. Anastasia and our support team greatly appreciate your kind words. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Best regards,
Searchanise team
Great App, Team Super Helpful and Responsive
We’ve had an excellent experience with the Searchanise app. The app has significantly improved our store’s search functionality, making it easier for our customers to find the products they need quickly and efficiently. The advanced filters, real-time sync, and personalized search results have been game-changers for our online store.
A special shoutout to the team members who have been incredibly helpful and responsive: Mary L, Julia P, Maria A, Keysena P, Alex P, Stacy S, and Sophia M. They assisted us every step of the way, from setting up the app to customizing specific features to suit our needs. Their support and expertise have been invaluable, and we couldn’t be happier with the service they provided.
Thank you, Searchanise team, for a great product and exceptional customer service!
Thank you for your fantastic review! We're delighted to hear that our app has improved your store's search functionality. Your kind words about our team members mean a lot to us, and we're glad they could assist you with setup and customization.
If you ever have any further questions or requests, don't hesitate to reach out to us. We're here to assist you!
Best regards,
Searchanise team
This app is incredibly efficient and user-friendly. the search results are consistently relevant and accurate. The app's speed is impressive, ensuring a seamless experience for users. The support team is very supportive. Overall, a fantastic tool that simplifies information retrieval effortlessly.
Thank you for your wonderful feedback! We're thrilled to hear that you find our app efficient and user-friendly, and that the search results meet your expectations. Our team is dedicated to providing excellent support, and we're glad you've had a positive experience with us. If you ever need further assistance, feel free to reach out. We're here to help!
Best regards,
Searchanise team
I had a small issue to fix but the support team were highly responsive, helpful, and fixed the issue promptly. Recommend.
Thank you for your kind words! We're glad to hear that our support team was able to promptly resolve your issue. Your recommendation means a lot to us. If you ever need further assistance, please don't hesitate to reach out.
Best regards,
Searchanise team
I like the app but the support is horrible. I am getting no response since almost two weeks now and the setup is not even finished.
Time to look for an alternative I guess.
We're devastated to see your experience with our support team was so disappointing! After looking into it, we found both of your tickets and noticed that we sent replies on the same days when you reached out to us, yet they weren't delivered due to the following error: "Email dropped as the email account that you tried to reach does not exist. Please verify the recipient's email address for typos or unnecessary spaces".
We're sorry to see this issue prevented you from getting our replies! Please contact us again from a different email this time. We will be happy to help you and finally provide a solution. Thank you!
Best wishes,
Searchanise team
I love the APP. Best I found. It works well and really, has helped my customers to find exactly what they searching for on my site. I did need customer support because my theme was not cooperating. They were amazing and it was not an easy fix, in fact it took a few people on the team to figure out a solution. I am here to report the APP is great, working well, and my experience was a very positive one. I recommend the product and the support team.
Thank you very much for this kind review! We truly appreciate you taking the time to share your experience with our app and our support team. It's even better to see that we were there for you when you faced a problem.
We hope your experience with our app will be as smooth as possible. Still, if you have any new questions, please make sure to let us know so we can assist.
Best wishes,
Searchanise team
It's overall a good app, but it has no defense against internal site search spam.
We used to do merchandising through the app, like redirecting some terms, adding synonyms for common misspellings, etc. That was doable with 5-50 searches a day. The analytics were great for identifying opportunities to improve.
However, a few months ago, we started getting 2,000-7,000 searches per day, virtually all automated internal site search spam. This made the analytics useless, and we've been unable to find any solution to block these visits.
Shopify is unable to help, apps that block visitors do not help, and Searchanise has no spam defenses at all.
At this point, the app is still good as a search app, but we're unable to keep refining it, so we'll likely be moving on from this app to something not so easily exploitable.
Thank you for your feedback! We're glad to see that you're mostly enjoying our app.
As for the spam-defending situation, we understand your concerns. Spam attacks can harm the Analytics reports and also the search experience. We're sorry it happened to your store! One of our agents recently got back to you via email with a suggestion we can offer in this case. We hope the IP blocking setting helps in some way.
Please come back to us via email at feedback@searchanise.io if you have any other ideas or if you have any new questions. We are always glad to help!
Best wishes,
Searchanise team
We're launching our new website on Shopify. We decided this search app because all of the features that it came with and worked it for our extensive catalog size. This was a recommendation from our developers. I've reached out to the app support various times in the past month, and they have been super effective and helpful at getting the app working with our theme features. Everyone I have spoken with through email has been super quick and transparent. The app lends itself to be very customizable. We were able to get the search results page to match with our theme and integrated into our collections pages. Thanks Ksenya & Maria!
Thank you for choosing Searchanise for your new Shopify website! It's fantastic that our support team, particularly Ksenya and Maria, could assist you effectively and transparently in getting the app working seamlessly with your theme features.
If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to ensure your experience with Searchanise is excellent.
Best regards,
Searchanise team
AVOID!
Unsatisfactory experience.
The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes.
I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear.
Estimated losses just this year 30k + from this app.
Don't answer phone number
Doesn't reply to emails
Turns chat off when down
We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated.
Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened.
As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time.
We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you.
Best wishes,
Searchanise team