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shopify's standard search function is very simple. For a long time I was looking for a search function with multiple options. I first took out a trial subscription. The service was very good and fast during this period (response within a few hours). The Searchanise app does what I expect and because the service is very fast and the price is favorable, I decided to buy.
Once we were transferred to a new customer service rep, it was easier working through our problems. Overall Searchanise seems to be the most power you are going to get for the dollars that you are paying. I will be interested to see how it performs once we have finished setting up the rest of our site.
Great app. Highly recommended and a must have for any store.
This app has some good search features, but there are a few bugs in the system and the customer support is terrible!!! I followed their supplied instructions and spent days assigning colour families, but they don't show as colour swatches on the shop front. I have written to them 3 times to ask for help but have had no reply, but someone has reset all the families previously assigned. soooo frustrating and a massive waste of time.
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to see you had such a frustrating experience with our app!
As I see, one of our articles about colour families was indeed confusing so it's no surprise you had issues with this feature of ours. We apologize for that! Good to see that in the end you received correct instructions.
By the way, our team added the needed details to the article so it doesn't confuse our clients anymore. Thank you very much for drawing our attention to it!
All the best,
Searchanise team
Great search app and service!
Had a question about a setting I could not find and they got back to me promptly and added it as an option.
Great search and easy to setup - go for it :-)
I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.
Hello,
Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was incorrect. This is most likely the reason why there was no response from us.
As you took a chance and contacted us again, we replied to the second email. This time, we double-checked the email address but unfortunately, we didn't get any reply from you.
However, if you could only give our app a second chance we would be happy to help you with any difficulties. Just email us at feedback@searchanise.io and we will find a solution.
Let's stay in touch via email!
Best wishes,
Searchanise team
Great app and great support! Tech-Team made some custom optimizations for your product feeds, so we can now manage better all marketplaces and shopping companies. Thanks a lot for your work!
App works well. Great support. Helped me to integrate it on mobile. Really appreciated it. Just great.
Great app. Easy to use and install. The search bar looks awesome now. I even not tried the paid features, but already happy with a free plan. Thanks