Searchanise Search & Filter

Hello,

We are very sorry to see our recent issue affected your store and your sales! As we see, now it's fixed by our developers. Nevertheless, our main priority now is to examine all the details of this situation. We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. We hope we can talk to you soon!

Best wishes,
Searchanise team

Hello,

We are truly sorry your experience with Searchanise was so frustrating! Unfortunately, our system does have bugs sometimes, yet we are always ready to look into the issues and provide a solution. When it comes to global problems, our infrastructure team is constantly working on improving our service. We appreciate your idea of notifications in such cases. We will look into it with our team to see what we can do here.

As for slow response speed, we are facing a high load of tickets these days. We are sorry you had to wait! Our support team is working on addressing all our clients' questions and issues right now so we can improve the situation with the long response time. We are also hiring more people to make sure such problems don't happen further.

Best wishes,
Searchanise team

Hello,

We are very sorry to see our recent issue affected your mobile search! As we see, it should be fixed by our developers already. Nevertheless, our main priority now is to examine all the details of this situation.

We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. By the way, we can cover the Add to cart issue, too. We hope we can talk to you soon!

Best wishes,
Searchanise team

Hello,

We are very sorry to see our recent issue affected your store! As we see, now it's fixed by our developers. Nevertheless, we understand that it's not okay to have such issues on Black Friday. Our main priority now is to examine all the details of this situation not to let this happen again.

We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. If you can give us another shot, we will do all we can to be better for you. We hope we can talk to you soon!

Best wishes,
Searchanise team

Hello,

We are sorry we made such a negative impression on you and we are devastated to see you consider our company to be scammers. Even though we indeed catch some bugs in our product, our development team is always ready to fix them as quickly as possible.

It's also sad to see you consider our support team useless. We are facing a high load of tickets right now, indeed. However, we are working on improving our response time by hiring more people. Therefore, our response time should increase soon.

If you ever decide to give us another chance, please email us at feedback@searchanise.io. We will be glad to change your opinion about us.

Best wishes,
Searchanise team

Hello,

It's very sad to hear you faced this mobile image issue! As we informed you via email, it was caused by the theme code and our developers fixed it for you. Please let us know if you still need our assistance.

As for the fact that we didn't help, we are very sorry for not fixing it faster! At the moment, we're experiencing a high load of tickets due to an increased number of installations. Plus, as far as we analyzed, many of our new clients replaced our competitors' search apps with our app and it also contributed to an increase in installations. We definitely understand that we have a problem with response speed. That's why we're hiring more staff at the moment. So, the problem with slow responses should be fixed by the end of the month.

In the meantime, we are ready to compensate one month of our subscription if we haven't responded for more than 3 days. For more details, please email us at feedback@searchanise.io

Best wishes,
Searchanise team

Hello,

We are truly sorry to see you're dissatisfied with our app and our support team! We indeed experienced an issue with our Filters on collections feature that prevented us from taking into account the category conditions. That's why the products shown in some collections were incorrect.

The good news is that the issue is fixed. To apply it to your store as well, some manual changes need to be done in your Shopify store. We understand that it can be time-consuming, that's why we suggested to do that ourselves. In our latest email to you, we described the permission we need for that. As we see, we didn't get a reply from you. If you're ready to give us another shot, please reply to our email - we will gladly help you as fast as we can. Thank you!

Best wishes,
Searchanise team

Hello,

We are truly sorry we disappointed you with our slow response time! It's caused by the fact that we're experiencing a high load of tickets due to an increased number of installations. Plus, as far as we analyzed, many of our new clients replaced our competitors' search apps with our app and it also contributed to an increase in installations.

We definitely understand that we have a problem with response speed. That's why we're hiring more staff at the moment. So, the problem with slow responses should be fixed by the end of the month.

In the meantime, we are ready to compensate one month of our subscription if we haven't responded for more than 3 days. For more details, please email us at feedback@searchanise.io

Best wishes,
Searchanise team

We are truly sorry the setup process turned out to be so challenging! We appreciate your feedback here. We would be happy to receive more details from you on the app areas we can improve. It's always welcome!

By the way, we are eager to help you with all your questions. Our support team is always here for you and we also communicate with our developers daily when assistance requires more technical input. So, if you are ready to give us another shot, please contact us at feedback@searchanise.io

Best wishes,
Searchanise team

We’re very sorry to hear about the issues you’re experiencing with the search functionality. Ensuring accurate search results is important to us. Please reach out to our support team so we can investigate and resolve this for you as quickly as possible.

Best regards,
Searchanise team