Searchanise Search & Filter , 1.618 recensioni
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We added this app to our store at the beginning of November, and although this app displays a help chat time of just 7 minutes for example - you regularly have to wait 6 hours to get a response. Extremely frustrating service - when nothing can be answered quickly. Also the app does not allow you to make bulk changes easily - so making changes to a large catalogue is very time consuming. If you have a large store with multiple variants - the 'in stock' filter does not work alongside the 'size' filter - which defeats its purpose surely??
Hello!
Thank you for sharing your feedback. We are truly sorry you had such a disappointing experience with our chats! We understand how frustrating it is to wait for hours in chat which is totally not what we aim to do. The chat system we're using was quite new to us. We apologize for your bad experience.
However, we took into account your opinion and we worked hard on improving the response time of our support team both in chats and in the emails. We hope you can give our chats another shot because we will not let such delays happen again.
Regarding the bulk changes, we see your point. Clients with large catalogs indeed should have an easier way to adjust the settings and we're sorry we do not offer such functionality now. Nevertheless, it's totally on our radar and we have plans for adding this option to our admin panel. Even though we cannot say its ETA for now, yet when the feature is released, we will inform all our clients about it so please stay tuned.
If you need our help, feel free to contact us either via email at feedback@searchanise.io or in chat.
Best wishes,
Searchanise team
Stuck at re-indexing and unable to load any collection pages. I am unable to even disable the app and we are bleeging visitors. Support hasn't yet gotten back and its been a few hours.
Hello,
Thank you for your feedback. We are deeply sorry for such an uncomfortable situation and the inconvenience you were exposed to.
We faced a technical issue of which the team was not alerted in time by the system, which delayed our reaction. The issue was then fixed and now the app continues to work well.
We are now actively improving the monitoring system and internal processes so that no such issues could occur in the future.
If any concerns need to be addressed, we are here for you, just let us know at feedback@searchanise.com. We'd be happy to have you back if you decide to give us another chance.
Searchanise team
The app looked like a great solution to what I needed, but my experience has plagued me with problems. It messed up the arrangement of my collections. This was able to be fixed with forced reindexing. But then I added a new collection that showed not only the products in that collection but every single other product in my store. Again, fixed with reindexing, but why can't it just do this automatically? Now, that same collection contains no products at all. I am running around in circles and paying a small fortune for the privilege.
Hello,
Thank you for taking time to elaborate on your negative experience. We are truly sorry you faced these issues on your collection pages!
We understand that forcing re-indexation isn't always convenient when you create new collections, especially a lot of them. However, we'd like to point out that there are certain limitations in Shopify API that make it necessary for this action to be done in order for new collections to be displayed properly.
However, we took into account your opinion and we are happy to tell you that we added an option to set up the automatic re-indexation in the stores. This way there is no need for you to click it manually each time you modify the store because you can set up the automatic re-indexation by schedule. You can read more about this feature in our help portal at the link: https://docs.searchanise.io/set-up-automatic-indexation-shopify/
We really hope you’ll like it! If any questions appear feel free to contact us via email. We are always here to help you.
Best wishes,
Searchanise team
the quality of this filter is very low. we have paid for it but it is not working as expected. Also, the price is not comparable to the features.
Hello,
Thank you for leaving your feedback. We are also sorry to see you disappointed by our features and our price.
We appreciate you as a client and your willingness to share your thoughts on our app. As far as we see, your questions were already addressed via email. If you have any new ones, we are always ready for communication.
By the way, we are glad to tell you that we have changed our pricing policy since June. Moreover, we are planning to add new features in the near future. We will keep you updated with the news! Also, you can follow us on Twitter and be in the front seat to updates and content we share, just in case here is the link: https://twitter.com/searchanise
We do hope that with our assistance you will find more ways to profitably use our app for your business!
Best wishes,
Searchanise team
It's show fake price :-( in discription a very bad experience i face in my life. After free trial it required more then $18 per month and free version is not working.
Hello,
Thank you for sharing your feedback with us. We sincerely apologize if our pricing confused you. We've tried to reach out to you via email but unfortunately we didn't get any reply from you.
We appreciate your willingness to share your thoughts on our app and we are glad to tell you that we have changed our pricing policy, you can check our new prices at the link: https://searchanise.io/pricing/
Moreover, we are planning to add new features in the near future. We will keep you updated with the news. You can follow us on Twitter and be in the front seat to updates and content we share, just in case here is the link: https://twitter.com/searchanise
We do hope that with our assistance you will find more ways to profitably use our app for your business!
Best wishes,
Searchanise team
is not working properly with my pages. when i click on the brushes tab for example, it doesn't show me just brushes. It shows me all of my products in general...fix this
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to see you faced such an unpleasant situation!
Unfortunately, we didn't have a chance to help you because we didn't receive an email from you.
As far as we see, you are no longer our client which is very sad to see. Nevertheless, if you ever decide to give us another shot, feel free to contact us via email at feedback@searchanise.io where we are always ready to help.
All the best,
Searchanise team
Hello
i am trying to contact Smart Search & Instant Search team but no result found.
i want some changes in my site for searching thats why contacting this team but no results
Hi,
Thank you for bringing this to our attention. As far as I see, your messages were successfully received and you are now in contact with the team discussing the necessary changes.
In case you need to contact us again, feel free to email feedback@searchanise.com or send a message through the feedback form in the app's control panel. We'd be happy to assist.
very bad customer support. I have contacted them to help out with several issues with the setup but they literally never replied to you!
Hello,
Thanks a lot for your feedback. We apologize for a delayed reply that made you think we did not respond to our clients' emails. It's also very sad to see that impression we left made you delete our app!
We'd like to let you know that since you had left this review, our support team grew so now we reply much faster. Also, we've released some new features that might be interesting for you. If you ever decide to give us another shot, we will do everything we can to assist you in time and help you with the app's features.
All the best,
Searchanise team
Communication is slow. Can only talk to them through email. Strange settings that I cannot figure out how can my products characters being connected with their filter options. Don't know where to change the layout style of my collection pages. Service is very unintelligent and couldn't understand my breif questions at all. Not helpful even before my trial is ended, decide to remove the app after all. Very bad experience, and it is true that cheap prices don't have good qualities.
Hello,
Thank you for taking time to provide feedback. We are really sorry to see that our support service didn't meet your expectations and you find the app complicated.
We did our best to improve the work of our support team and hope that such delays in our replies won’t appear again. Also, we are glad to tell you that we’ve released new plans with awesome features, such as banners and voice search! Moreover, starting with the Growth plan, our clients may contact us both via our Live Chat and via emails.
We'd be happy to have you back if you decide to give our app another chance. Let’s stay in touch!
All the best,
Searchanise team
The app is really cool BUT the support is SLOWEST EVER. I have been waiting more than a 24h for a response to my request about problems with installing the widget and what do you think. I received an email that everything works, although the widget did not work correctly on the site. I wrote a few more letters and still haven't received any more response.
Hello,
Thanks a lot for sharing your feedback about our app and support service.
We are truly sorry that you had such a bad experience with our app and we didn't have a chance to help you with the setup as our app was uninstalled.
Please be assured that we would appreciate the opportunity to assist you in setting up the app the way you like in case you decide to give it a go once more.
We are here for you so feel free to reach out whenever you need.
All the best,
Searchanise team