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very complicated design, it did not work for me. i actually need a very simple filter, here you are stuffed with more feauters that no one needs.
Hello,
Thank you for taking time to provide your feedback, it's really important to us. We are sorry that you find the app's design complicated. We will totally consider simplifying it and more details from your experience with our app will be of great help.
We'd be grateful if you could email us at feedback@searchanise.io with the details of your experience. We are sure that your suggestions will make our app better!
Your cooperation will be appreciated greatly.
Best wishes,
Searchanise team
As a store owner there's only two things I request of every app. Firstly, it must work for my customer. Thankfully, this one seems like it would once you set it up right. Secondly, it's features must work on the back-end. This is where this product fails. The CSV import for synonyms is utterly broken, it can't even import files that it creates itself if you just change one character. Lastly, and this one is big - The price listed needs to be the price charged. After hours of research I decided on this app BECAUSE of their pricing. On their website there's a 3000-product plan for $19 a month. In the app I'm being forced to sign up for the 5000-product plan for $27 a month. Unfortunately I've wasted hours of my time trying to get the csv import to work only to find out while looking for documentation that I'm getting screwed into paying almost double. Uninstalling this.
Hello,
Thank you for taking time to share your feedback with us! We are sincerely sorry to see you unistalled our app and faced very frustrating issues with CSV import.
Of course, it's all up to you, yet we'd still like to offer you help with CSV. Our support team already contacted you via email with more details. In that message, we also shared more details on the pricing situation. If you decide to give us another shot, feel free to respond to the email we sent. We will gladly continue helping you.
Best wishes,
Searchanise team
Excellent App! It is everything we wanted in a search bar :)
Great app. Completely helpful for filtering and anticipating customer inquiries.
basstrapp.com
Said "free trial" but once I installed it, my account was suspended and said I wasn't eligible. Won't be recommending or using this based on this immediate negative experience.
Thank you for letting us know you faced an issue with our app. We are sorry to see you didn't get the chance to properly test Searchanise! As we stated in the email we sent recently, our app was installed in your store back in 2020 and as the 14-day trial was used up, you didn't have it now.
It's okay because we are always eager to allow you to test our app again. We will surely add more trial days to your store so you can have a fresh understanding of what Searchanise offers. If you are ready to give us another chance, please reply to our email.
Please also remember that our support team is always here to help with trials or anything related to our app. Our email address is feedback@searchanise.io.
Best wishes,
Searchanise team
The app has strong functionality making it much more than simply a search app. We use Searchanise mainly for search results, collections, and filters on both. It would be great if they advanced their filters to include sliders for numerical ones, and if they could develop local search indexing it would make it a lot faster. Overall definitely worth a download.
Thank you very much for taking your time and leaving us a detailed review, we appreciate it a lot!
We are glad to say that slider filters are now featured in our app. Considering that you mentioned the lack of this feature as a downside of our app, it would be great if you could test the slider filters and let us know if they work the way you need them to. Please refer to our article about how they can be set up: https://docs.searchanise.io/set-up-filters-based-on-product-options-tag-prefixes-metafields/#converting-numeric-filters-by-metafields-into-the-slider-filter.
Regarding the speed, we would really appreciate it if you could let us know if there are any particular aspects of the app that you'd like to be faster, e.g., full re-indexation speed, or the process of rendering of search results. Please feel free to message us at feedback@searchanise.io, we'd be glad to find a solution for you!
Searchanise is genuinely fantastic. Configuration is a breeze and the Support Team is VERY knowledgeable and quick with an explanation that gets you to the right place to make easy changes. Thank you Anastasia for your patience and prompt replies regarding the configuration. Thank you!
Such reviews are easily the best way to make our day. Thank you very much for your kindness and for your willingness to share your experience here!
Anastasia was absolutely thrilled to know you were so satisfied with our customer service. You can always contact us if you have any questions. It's our pleasure!
Best wishes,
Searchanise team
I needed something to replace Algolia as it was not working well with Shopify. Smart Search was extremely easy to install and understand.
We appreciate your trust in our product as a reliable solution for your business. Thank you for choosing Searchanise and for your great feedback!
Works great so far, loving the app
excellent app I recommend it to all users who need to improve their customer experience. It helps to find products easily and also increases sales
Thank you so much for this great review! We appreciate you recommending our app and wish you many more happy customers and even more sales!