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We use this app for our site's search features as well as filters on collection pages. It works incredibly well, very easy to set up and integrate with your theme. So many customisation options to adjust it exactly how you like it! We had quite a bit of custom code we wanted to adjust the product grids and their customer service was extremely helpful, fast, and efficient. Thanks to Sophia and Maria they were so helpful!
Thank you for your positive feedback on your experience with Searchanise! We're glad to know that our app meets your search and filtering needs seamlessly. It's great to hear that our customer service, especially Sophia and Maria, have been helpful for you. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
Searchanise team
It's overall a good app, but it has no defense against internal site search spam.
We used to do merchandising through the app, like redirecting some terms, adding synonyms for common misspellings, etc. That was doable with 5-50 searches a day. The analytics were great for identifying opportunities to improve.
However, a few months ago, we started getting 2,000-7,000 searches per day, virtually all automated internal site search spam. This made the analytics useless, and we've been unable to find any solution to block these visits.
Shopify is unable to help, apps that block visitors do not help, and Searchanise has no spam defenses at all.
At this point, the app is still good as a search app, but we're unable to keep refining it, so we'll likely be moving on from this app to something not so easily exploitable.
Thank you for your feedback! We're glad to see that you're mostly enjoying our app.
As for the spam-defending situation, we understand your concerns. Spam attacks can harm the Analytics reports and also the search experience. We're sorry it happened to your store! One of our agents recently got back to you via email with a suggestion we can offer in this case. We hope the IP blocking setting helps in some way.
Please come back to us via email at feedback@searchanise.io if you have any other ideas or if you have any new questions. We are always glad to help!
Best wishes,
Searchanise team
AVOID!
Unsatisfactory experience.
The quality of this app has significantly declined. Over the last four months, it has experienced downtime on four separate occasions, totaling approximately 24 hours. During these periods, access to collection pages is impossible, effectively halting any sales. Regrettably, there has been no communication from the service team in the form of updates or apologies during these downtimes.
I would advise against relying on this app for your site, as its inconsistent performance and lack of support could lead to considerable financial losses. It's best to steer clear.
Estimated losses just this year 30k + from this app.
Don't answer phone number
Doesn't reply to emails
Turns chat off when down
We are sincerely sorry to see your experience with our app was so disappointing! The downtime is a serious issue and we understand why it makes you so frustrated.
Right after the issue was fixed, our developers started the investigation process to figure out what exactly went wrong and how we could avoid it in the future. See, in such situations, our system automatically switches to the default Shopify search and collections display to ensure your store remains operational. As we understand, you also experienced complete unavailability of search results and collections, just like some of our other clients. This is unexpected behavior and we are currently running the test to see why it happened.
As for communication with support, we have checked your ticket and see that you have received an initial answer in 13 minutes. The chat functionality in your admin panel appears to be working and as far as we know, it wasn't turned off during the technical downtime. As for the phone support, we indeed see that we didn't reply and we apologize for that! We will work on it so we don't miss any calls or so we call you back in the shortest time.
We also left you a reply via email to discuss the potential resolution to the issue with financial losses. We look forward to hearing from you.
Best wishes,
Searchanise team
Best Shopify app by a large margin. To be able to offer Google-like search in our store was one of the best decisions we have made and we believe has been a factor in differentiate ourselves from competitors. In depth configuration, simple UI, great customer support, and always keeps customers up to date on updates and feature releases. I look forward to continues improvement on the service!
Thank you for your fantastic review! We're thrilled to be your top choice for Shopify apps. We're delighted you appreciate our configuration, UI, support, and regular updates. Your satisfaction drives us, and we're committed to continual improvement. If there's anything else we can do to assist you, please feel free to let us know!
Best regards,
Searchanise team
I have trouble with set up app. I've needed some help setting up more detailed functions, but the support team have been helpful at all times.
Thank you for your feedback! We're glad that our support team was able to assist you promptly. If you encounter any further difficulties or need assistance with additional functions, please don't hesitate to reach out to us. We're here to help!
Best regards,
Searchanise team
5 days trial gone: The app works stable, and the theme is not broken.
Positive:
- well designed, with a hundred settings, admin panel comfortable to use both on mobile and PC.
- great analytics. It gives more information about internal search performance than native Shopify reports
Negative:
- support is dead. except autoresponder no answer for 4 days.
- Filters in the collection you can't use because the app automatically switches to some weird collection design. And there are no settings to change it. So I can't disable the native Shopify search and filter app
- Integration with Langify does nothing
- Integration with Ryviu does nothing
- a high price for use. without support, it can be less $15 monthly
Thank you very much for your detailed review! We truly appreciate it.
It's great to know our admin panel is easy to use and that our Analytics section offers all the info you need.
As for the negative aspects you described, I should say we're sorry we caused you any sort of inconvenience. We're eager to improve so let us address all the points one by one:
1. Support. We apologize for making you wait! We are currently working on the response speed so we will do all we can to make you see the improvement soon.
2. Filters on collections. This feature is our Search results widget so that's the reason why the design might be different when you enable our Filters on collections. The good news is we're always ready to help with it. We already asked you about it via email so we will gladly look into it once we receive the needed details.
3. The Langify and Rivyo integrations should work correctly so we will be happy to look into your particular case further.
4. Price. We're sorry to see it seems too high for what you get. As for support, we will surely improve this aspect. Plus, we can further discuss the price via email if you want.
Thank you!
Best wishes,
Searchanise team
initially i was unimpressed by the layout and options. it did not match the style or our store. but after reaching out to support, they systematically addressed my design needs and after about a week, we got to a good place. the search function works well
Thank you for sharing your experience! We're always glad to help with customizing our widgets to better suit your needs.
We're delighted that the search function is now working well for you. If you have any more feedback or need further assistance, please feel free to reach out. We're here to help!
Best regards,
Searchanise team
This app very helpful
Thank you for your feedback! We're glad to hear that you find our app helpful. If you have any questions or need further assistance, please feel free to reach out to us.
Best regards,
Searchanise team
Love the depth of customizable features and the help I have recieved to adjust the app to my store and my requirments has been amazing! Thankyou so much to Valerie for the help, patience and quality of work!
Thank you for your wonderful review! We're glad to hear that you love the customizable features of our app and that our support team has been helpful in tailoring it to your store's needs. If you need any further assistance, feel free to reach out.
Best regards,
Searchanise team
We're launching our new website on Shopify. We decided this search app because all of the features that it came with and worked it for our extensive catalog size. This was a recommendation from our developers. I've reached out to the app support various times in the past month, and they have been super effective and helpful at getting the app working with our theme features. Everyone I have spoken with through email has been super quick and transparent. The app lends itself to be very customizable. We were able to get the search results page to match with our theme and integrated into our collections pages. Thanks Ksenya & Maria!
Thank you for choosing Searchanise for your new Shopify website! It's fantastic that our support team, particularly Ksenya and Maria, could assist you effectively and transparently in getting the app working seamlessly with your theme features.
If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to ensure your experience with Searchanise is excellent.
Best regards,
Searchanise team