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It's overall a good app, but it has no defense against internal site search spam.
We used to do merchandising through the app, like redirecting some terms, adding synonyms for common misspellings, etc. That was doable with 5-50 searches a day. The analytics were great for identifying opportunities to improve.
However, a few months ago, we started getting 2,000-7,000 searches per day, virtually all automated internal site search spam. This made the analytics useless, and we've been unable to find any solution to block these visits.
Shopify is unable to help, apps that block visitors do not help, and Searchanise has no spam defenses at all.
At this point, the app is still good as a search app, but we're unable to keep refining it, so we'll likely be moving on from this app to something not so easily exploitable.
Thank you for your feedback! We're glad to see that you're mostly enjoying our app.
As for the spam-defending situation, we understand your concerns. Spam attacks can harm the Analytics reports and also the search experience. We're sorry it happened to your store! One of our agents recently got back to you via email with a suggestion we can offer in this case. We hope the IP blocking setting helps in some way.
Please come back to us via email at feedback@searchanise.io if you have any other ideas or if you have any new questions. We are always glad to help!
Best wishes,
Searchanise team
This app is fantastic. Every time I've wanted to customize something, the feature/field to do so was available. I reached out to support for one customization I couldn't figure out, and they (Umida) replied within a few minutes with such a great simple to follow solution (which of course they had already built in as a feature)
Thank you for the fantastic feedback! We're thrilled to hear that our app's customization options have met your needs and that Umida could assist you quickly with a solution. It's great to know that we could provide the flexibility and support you were looking for. If you need anything else, we're always here to help!
Best regards,
Searchanise team
The Searchanise Shopify App is a must-have for any Shopify store owner looking to elevate their site's search capabilities. With its powerful features, ease of use, and exceptional support team led by professionals like Anastasia, it's an investment that pays dividends in enhancing your online store's functionality and customer satisfaction. Highly recommended!
Thank you for your fantastic review! We're glad to hear that Searchanise has helped elevate your site's search capabilities. Anastasia and our support team greatly appreciate your kind words. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Best regards,
Searchanise team
Service après-vente parfait
Thank you so much for your feedback! We're glad to hear that you're satisfied with our service. Providing excellent support is our top priority, and we're always here to assist you. If you have any additional feedback or questions, please don't hesitate to get in touch with us.
Best regards,
Searchanise team
Flawless use of the app for years and the customer support is excellent in helping customize a few things. Seamlessly integrates with a few of our other apps as well, so highly recommend.
Thank you for this review! It's especially nice to receive such positive feedback from our long-term customers. It means the world to us!
If you ever need help with anything, feel free to reach out to our support team. We are always here for you!
Best wishes,
Searchanise team
This app itself works great - what's even better is the customer support that they give! Whenever I have a question, update or issue they respond quickly and their help always gives a fix to my issue!
Thank you for your kind words! We're delighted to hear that you're satisfied with both our app's performance and our customer support. Providing prompt assistance and effective solutions is our top priority, and we're always here to help whenever you need us. If you have any further questions or concerns, feel free to reach out anytime.
Best regards,
Searchanise team
We love this app; easy to use. The search result is intelligent and fast. Customer support is excellent! Very happy customer.
Update* Recently, we have had some problems with our online theme not allowing the customer to use the search function properly when viewing the site on mobile mode. Without asking Searchanise for help, they actively fix the problem, so now my mobile customer is very happy. Thanks a lot, Searchanise!
Update* The latest app update broke the layout of the search result page; the support was excellent in resolving this issue and getting our site back up and running in no time.
Update (2024): We decided to use their collection filter features. After two days of testing and setting it up on our site, I have to say that this product is very robust and flexible, meeting all my needs when it comes to setting up all our collection filters properly. It takes a little bit to learn, but with their fast support, it was a breeze.
For over 5 years we have leaned on Searchanise for search and filter. The app gives us full control of collection specific filters which is important to us. Although it is rare that we have issues, when we do their support team is flexible and responsive and has exceeded my expectations. There might be less expensive options out there. I doubt they are worth it (and I am not looking).
Thank you for your loyalty and trust in Searchanise over the past 5 years! We're delighted to hear that our app continues to meet your needs. Your satisfaction is our priority, and we're pleased that our support team has consistently delivered flexible and responsive assistance whenever needed, exceeding your expectations. We appreciate your feedback and look forward to continuing to support your business.
Best regards,
Searchanise team
Amazingly fast and easy to install. Instantly starts providing feedback. Very affordable and feature Rich. MUST HAVE.
One of the best search and filter apps available. Responsive customer service, normally replies within 24 hours.