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This app works great. Support was super helpful. I would recommend this app to anyone who has a large catalog of products.
We appreciate your kind words! Thanks for your recommendations and for sharing your positive experience. All the best!
i had a problem with the search, and the developers fix it really quick and they where really friendly, thank you and wish you all the best :-)
Thank you very much for taking your time and sharing your experience here! Unfortunately, it is hard to guarantee that our search will work perfectly right after installation in 100% of cases due to the variety of other apps and scripts that might be used in stores, but we are ready to fix any issues at any time.
If there is anything else we can do, please feel free to message us at feedback@searchanise.io at any time.
Best regards,
Searchanise team
This a great app very impressed so easy to use
Tony Hackett Manager Flying Dutchman Stores
Very unreliable and buggy. No support whatsoever. Uninstalling immediately. Cost us tens of thousands because of it being down
We're extremely sorry to see our recent downtime was so damaging!
Unfortunately, we did face technical difficulties that impacted a small portion of our infrastructure. These issues arose due to problems within the datacenter of our hosting provider, leading to partial or complete unavailability of our search services for our clients during the incident: 5% experienced slowdown of the search, 3% experienced short (less than 30 min) app unavailability and 1% experienced prolonged unavailability of our services.
As for communication with support, we have checked your ticket and see that you have received an initial answer in 1 minute. We understand that you also needed us when you replied in the thread and we're sorry we didn't get back to you quicker! We will find a way to do better. Thank you for your feedback.
We are actively enhancing our infrastructure to minimize potential downtime in the event of unforeseen issues. As we see, you re-installed our app and we're grateful for that! We will do all we can to find a working solution for such cases so you are not left with stress ever again.
As for the financial losses, we're currently discussing the potential resolution to this with you via email. We look forward to hearing from you.
Best wishes,
Searchanise team
This app is absolutely awesome. Extremely easy to set up, and actually takes something simple like a 'search' bar and makes it really slick and extremely intuitive. And the support is top notch too.
We've had serious issues with this app.. Not thrilled with the customer service, either. There are a lot of other search apps, so you should keep on searching, too...
Hi,
Thank you for your review. We are sorry to know you are disappointed with our service.
We confirm we did not change our pricing. As far as I can see, your subscription was suspended because of the payment failure. We sent several email notifications before your Searchanise subscription was suspended.
We are really willing to figure out why your emails were left without reply. Our duty is to provide assistance promptly to all the customers with any requests. I've sent an email to you where I ask for additional details so that we could sort the issue out.
Hope we'll clarify the situation and you'll change your opinion on our service. We really appreciate you chose Searchanise and keep using it.
Looking forward to your reply.
Angelina
Searchanise Team
Amazing!!!! Hands down, the best application installed on our website!
really good app! (:
I help customers with their search by being more focused and the design is simple and nice.
Noticed an immediate boost to our CVR when comparing the week before and after implementing this app. There are several useful features in this app that I keep raving on about to my colleagues e.g product filters, auto-suggestions, stock status label, banners on search results, etc.
It has improved our search bar drastically from a basic search bar to a modern, optimised for ecommerce search bar which can auto-populate relevant products, recipes and blog posts as the user types in the search query, etc.
This app looks modern, has lots of customisability and you'll see an improvement even by using it as it comes. However, to really make the most out of it, I recommend you take some time to set up your synonyms and keywords, etc on the app and play around with how you want the widgets to appear, etc.
The support team are quick and incredibly helpful too which is an additional bonus. For example, they have been very willing to help answer questions, and even make customisations for me in order to match the app to our theme's styling - e.g amending button appearance, etc.
Can't fault them - try it for yourself!
Thanks app creators!
Thank you from the bottom of our hearts! We are in awe of this review and of your willingness to share your experience here! It means the world to us to see how helpful our functionality and our support team are to you. It shows that we're doing it right. Nothing feels better than that!
We will do all we can to continue improving our app so you always know you made the right choice. Feel free to let us know if you have any questions or queries. We will be happy to assist!
Best wishes,
Searchanise team
We absolutely love this smart search and their support team is very helpful!