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VERY USEFUL DEFINATELY HELPS USER NAVIGATION THROGH YOUR STORE, I HIGHLY RECOMMEND IT
The app itself is solid, but they've changed their pricing twice recently which took our site functionality down until we figured out that we had to re-sign up for a new plan. If we'd been notified so we could have been proactive that would have been great, instead we had to find out the expensive way, when your Shopify site was no longer working properly. Moreover, the first time this happened, there was a bug which wouldn't let us accept new pricing. In short, we like the app, but the management of it and the service of it had a very bad impact on our business.
Hello.
First of all, thank you very much for mentioning that the app it self is useful :) We are more than happy that you keep using our app after the episode you describe in the review.
We are terribly sorry that our process of switching to the new prices had a negative impact on your business. The troubles you've experienced were not planned by any means.
We have tried to notify you by sending notifications via email, about a month before we started the process, making an announcement on our official site, and also showing a banner with information about this in the app's admin panel. Unfortunately, none of these things guarantee that the information was available to all of our clients. We are sorry that we couldn't find a more reliable way to notify everyone.
Regarding us not being able to resolve the issue with signing up in time, which caused the app not working for some time. Our support team has been overwhelmed by all the incoming emails during that period. Thankfully, that spike is over now and things are back to normal.
Please review our email regarding this situation that we've sent you.
Best regards,
Searchanise team
I love this app, the functionality and looks. I tried several apps, but this one convinced me. This app will stay.
The team were really helpful and from what we've seen so far, this is powerful functionality. Thanks all.
This app is has a great analytics features and best app features for your shop's searches. The support team is also great at making your requests happen for as long as it is included in their feature. They help you set-up the needed tools to fit your current theme. If you're looking for ways to up-sell, cross-sell, fix your searches and search results, this is the app you need.
I hope that in the future version of the app, the quick view button and the add to cart button can be used simultaneously.
Very helpful and gives excellent insight, converts customers and customer service is really great. Great app!
We tried lots of similar apps in the past and this one is definitely the most best. Their customer support is very quick and helpful too. Highly recommend this app!
Great app. Performs well with our site, check it out: www.LoadingDockPro.com
Great product, easy to integrate and fast!
Great app in the field. Best customer support service. The default function works fine and the app's developer is very open to help you add modifications.