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Awesome support, the helped me set up the app, thank you very much it seems everything is working great.
We truly appreciate this review! It's great to know the setup process was easier for you with the help of our support team. We hope you see the positive impact of our app on your website soon.
Please make sure to contact us with any questions!
Best wishes,
Searchanise team
Seems like a great search and filter app. But the app kept freezing, making it impossible to actually configure it. Tried multiple things to resolve the issue, nothing worked. Maybe you'll have better luck, but out of 30+ apps we've used in the store, this is the only one that kept freezing up every single time.
Hi there,
Thank you for your review.
We sincerely apologize for any inconvenience caused and understand your frustration with the ongoing issue.
We would like to make things right and would be grateful if you could give us another shot. Together, we can resolve the issue with the admin panel and ensure that you have a better experience with our app. We hope that this will help you form a better impression of our app and our team. If you are interested in our offer, please let us know. We will do everything we can to identify the root of the problem and fix it.
All the best,
Searchanise team
So helpful! Thanks so much.
We sincerely appreciate your kindness in providing us with this review. Your positive feedback fills us with pride in our product and customer service.
We are always available to assist you with any questions or concerns, so please do not hesitate to contact us.
Best regards,
The Searchanise Team
This app has enhanced our customers experience on our website and the support team is amazing!
Thank you.
Thank you for sharing your experience with our app here! It's so nice to see that we helped you improve the customer experience. That's our main goal, really.
As for the support team feedback, we are also very happy to see you were satisfied. Please make sure to contact us with any questions so we can always help.
Best wishes,
Searchanise team
Nice app, great layout and very customizable. Support is great and verny nice!
Thank you for your nice review! It's very kind of you to share your feedback here on both our features and our support.
Feel free to reach out to us anytime so we can help.
Best wishes,
Searchanise team
Beim Test der Suche traten einige Probleme auf. Der Support und die Entwickler konnten dies noch waehrend der Testphase zu unserer Zufriedenheit lösen. Wir werden die Suche sicher nun in den Live Betrieb nehmen. Der Aufbau des Suchwidget ist sehr schoen gelöst und am besten gefällt uns die Resultatseite
Thank you for sharing your experience with us! It's fantastic to hear that you find the search widget design appealing, and we appreciate your positive feedback on the result page. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. We look forward to serving you in live operation.
Best regards,
Searchanise team
Searchanise is fantastic to work with. This app is very intuitive and easy to install. If you need help along the way their support team will go out of their way to assist. Absolutely, recommend this app!
Thank you very much for this kind review! It makes us proud as we see we indeed made the installation and setup process intuitive.
We hope you continue enjoying our app as you explore it further. Our support team is already ready to help, by the way. We are happy to see you already had a chance to notice it. Thank you for pointing it out!
Best wishes,
Searchanise team
We are very pleased with the level of customer support as well as the functionality of the app.
Thank you for sharing your opinion on our app and our support here! We are very pleased to see we managed to provide such a positive experience.
Feel free to reach out to us anytime!
Best wishes,
Searchanise team
The interface is just terrible and needs a lot of custom CSS work done to make it look OK. The way they have setup the customization means we end up with a lot of CSS code loading on each page. The style sheet structure is not done professionally. There is almost half a page of code loaded for each product in the search result. For example if you change the color for the price in the search result, it will add a style="color:black;" to EVERY product in the search result. No way to change the font size other than overwriting the CSS which has zero documentations available at the moment.
This is just goes to show they have not done this correctly when it comes to user interface.
Creating filters is also cumbersome and not intuitive compared with other apps.
We couldn't find a way to enable the app only on a single theme for testing and setting up. It enables itself on all themes making it impossible to implement it on a live busy site.
Thank you for sharing your honest opinion on your experience with our app. Undoubtedly, we are very sad to see it was so unpleasant!
We understand that the initial interface can be mismatched with your desired design and we're sorry to know that the customizing options we offer weren't enough. You have a good point here and we will gladly hear more ideas from you on this matter if you choose to share them.
As for CSS code being too heavy, we looked into this issue and couldn't detect it from our end: when we changed the color of prices first with our admin panel settings and then with custom CSS, it didn't end up adding the same code to every product. We would happily look into this problem for you, by the way, because we really do not want you to deal with any problems of this kind.
When it comes to filters, we are sorry to see the process wasn't easy! Again, your ideas would be highly valuable for us because you might notice some things that our eye doesn't catch.
It's all up to you, yet if you consider giving us another chance, we promise to help you as much as can during the whole setup process. One of our agents already reached out to you and shared our guides on CSS and disabling our app in specific themes. We are ready to answer any other questions you have and look into any problems. Our goal is to be there for our clients so please get back to us via email at feedback@searchanise.io and we will do all we can to help you.
Best wishes,
Searchanise team
Great support!
Thank you for being so kind! Your positive review serves as confirmation that we are on the right track. Rest assured, we will continue to maintain our high standards.
Best regards,
The Searchanise Team