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Easy installation, fast results, and great support! Previously I was using the Algolia search, but they do not support the Shopify Multi-Currency feature, so I switch to this. I have some display issue and the support team solves it immediately!
Thank you so much for choosing our application and posting this 5-star review! We are pleased to hear about your excellent experience with our service!
The app itself seems nice and the functionalities are well thought of. Good job on the developers side. However, the customer service is absolutely embarassing. I asked two questions about bugs that were happening after the installations, the next day I received an answer that was just telling me to check again. I have never received an answer from support that showed so much desinterest, especially with a new potential customer. Shame on calling that an actualy support. If this is what you get during trial period, what on earth would it be like when you already are paying?
Hello,
Thank you for leaving your feedback for us.
We are really sorry that you were disappointed in our customer service. We asked you to check the settings because such kind of issues are mostly caused by an incorrect configuration of the settings in the app.
We have sent you a detailed reply about the issues you mentioned in the current email thread. We will be glad to receive your response to our message.
All the best,
Searchanise team
I installed Searchanize first on a test site and played around with configuration. During this process I asked support many questions, and they were quite helpful since I had some very specific things I wanted to do. Once I was ready to push live, they also assisted me on that and we were able to export/import settings. Even once live I had more questions, and they even helped with some CSS to get the format correct. Great support!
Shopify's own search is useless, you gotta have this! It does partial matching, it makes suggestions when there are no matches. In short, it's like having Google on your own site.
AVOID!!!
Highly misleading pricing. They do offer you a 30 day trial, but then try to charge you $30 instead of the price they show in the shopify app store. When contacted they suddenly show you a completely different pricing plan, which is not displayed anywhere in the appstore, and offer you a special yearly discount of 30% (which they offer anybody who pays yearly).
Hi,
We are sorry to know you got confused by our pricing. Let me explain the situation in detail.
You have a Shopify Plus store. Searchanise offers specific pricing for Shopify Plus stores which can be found here on our site: https://start.searchanise.com/shopify_plus/
The difference in pricing is noted on the Shopify App Store page of Searchanise: http://joxi.net/bmo4eVXt3MWPx2 and on the Shopify landing page on our site: http://joxi.ru/8AneYVnszqVPD2
The correct price which suits your store is shown to you in the Searchanise admin panel right from the moment you install the app.
The discount was offered to you because we understood that you may have got confused and decided to meet you halfway. Please note that we offered you a monthly discount active for 12 months. It is not the same discount which is offered for one-time yearly payment.
Hope this makes the situation clearer. We are willing to make our pricing policy as transparent as it can be. We will be glad to consider any suggestions from you on how we can improve our pricing pages so that they did not get you confused.
Thank you for your feedback.
Angelina
Searchanise Team
We have an enormous product catalog and this app searches instantly! The filtering also works great!
Hello,
We appreciate your high rating and your kind review! It's actually our main goal, providing our clients with a quick and profitable service. We are happy to see this is what you get by using our app. Thank you!
Best wishes,
Searchanise team
This is a great product at a great price. It has all the functionality of a much pricier search and can grow and scale alongside your business. Support is amazing and highly engaged, all the while making sure that the merchant is getting the most out of the product and providing help when needed. Highly recommend.
I've only used the app for a few days, but it seems very flexible and the customer support is responsive and friendly.
The app works great and is a better deal than its competitors. I had a question after setting it, and Pavel answered with exact easy directions on what to push. It works amazing and we're so pleased. It's a definite download! Thank you so much!
The app support we've experienced so far from the team has been excellent, especially Ksenya who has been really supportinve. They have been very helpful and very quick and responsive to queries.
I would receommend them and their app to any business looking for smart filtering and bespoke functionality.
Thanks Again.
Hello,
Thank you for your review! We are happy to see our app and our team left such a great impression.
In case you need our help further, please make sure to let us know. We are always here for you!
Best wishes,
Searchanise team