Recensies (1.681)

Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 91% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
18 juli 2018

worked for a few days but have stopped working since. i have a big store, not sure if that's the reason.

Negatives:

1) My prices stopped showing and while support has been replying me daily, they couldnt solve the problem so they escalated it to the developer. Been 2 days, still no progress. I have a live store, what should i do?

2) Since im in their trial version, they asked me to upgrade. In ...

Kayvarstore
Singapore
Meer dan 3 jaar gebruiken de app
Searchanise heeft geantwoord 16 juni 2022

Hello,

Thank you very much for a detailed feedback. We are sorry to see you had issues with several aspects with our app.

Your frustration is totally understandable, ...

25 oktober 2022

They did something to my store and haven't fixed it yet. Product pics don't come up properly on collection pages and there is still weird lines in between products which I told them to fix but no update. They keep sending automated messages and close the ticket. It's not acceptable.

AGOZTECH
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Searchanise heeft geantwoord 26 oktober 2022

Hello,

Thanks a lot for your feedback. We are sorry that the issue with the borders has influenced your store. It happened because of the latest update that added a new ...

22 april 2020

I have been using this app for a while. A load of configurable features but very unreliable indexing. All of a sudden collections stop showing products that hundreds of products. No way someone can run a store with this App. Complete waste of time and money. And not a very good customer service either, If I am facing major issues one more time, I will cancel, raise it with Shopify and do whatever ...

awsomu
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Searchanise heeft geantwoord 22 april 2020

We are really sorry to hear that you have faced such issues with indexation. The team is investigating this problem and will try to find the best solution to fix it. We will ...

Bewerkt 9 december 2024

“Extremely disappointed with Searchanise. During our busiest day of the year, the app went down, costing us hundreds of orders. We invested heavily in ads, email campaigns, and promotions, all wasted because of their failure. No proactive communication or adequate resolution. If you value reliability, think twice before using this service.” In conclusion a really unreliable app.

Pound Fabrics
Verenigd Koninkrijk
Meer dan 3 jaar gebruiken de app
Searchanise heeft geantwoord 25 december 2024

Hello,

We are very sorry to see our issue affected your store and your sales! As we analyzed, our developers fixed it within an hour. Nevertheless, we have carefully examined ...

25 juli 2022

I have been facing some currency issues and trying to contact the team but not getting any response. This is quite a critical issue that needs to be resolved but help support is quite poor.

Swiftgreenfiltercan
Canada
Ongeveer 3 jaar gebruiken de app
Searchanise heeft geantwoord 25 juli 2022

Hello,

Thank you for leaving your feedback. We are very sorry you didn't receive our reply. As we investigated, the email address you initially contacted us with was ...

22 januari 2021

App is down and there is no immediate help or support. None of my collection pages are loading which I have ads going to.

NYC Fireplaces & Outdoor Kitchens
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
Searchanise heeft geantwoord 28 januari 2021

Hello,

Thank you for sharing your feedback with us. We are deeply sorry for the trouble you had to go through.
We experienced a technical issue and the team was alerted with ...

18 november 2022

VERY BAD SERVICE, Dont use this app, They are not replying to our emails for many days, we asked for some changes to the filters in our store, They Messed up our website, we are asking them to fix the issues and no respond. NEVER NEVER INSTALL THIS APP.

MEGASTORES
Cyprus
Ongeveer 3 jaar gebruiken de app
Searchanise heeft geantwoord 18 november 2022

Hello,

Thank you for your feedback. We are sorry to hear that we made such an impression on you and it's breaking our hearts to see you disappointed with our support. It ...

Bewerkt 14 september 2020

App has broken on our live website, very slow response time via email. No live chat service. Very disappointed, as the app had been performing really well.

No live support and huge loss in revenue from our website not showing any products

True Vintage
Verenigd Koninkrijk
Bijna 3 jaar gebruiken de app
Searchanise heeft geantwoord 14 september 2020

Hello,

Thank you for pointing the issue out. I'm sorry that our service disappointed you. It's true, we do not offer live chat support right now, but we do treat urgent ...

29 april 2023

The app has so many bugs. Customer support has no idea how to fix issues which generic response. They charge a premium for an app that is not premium. The app has completely stopped working on my website and I have no idea why. They're say they are sorry in response to this review, a generic response rather than fixing important issues.

Happy Valley
Australië
Bijna 3 jaar gebruiken de app
Searchanise heeft geantwoord 2 mei 2023

Thank you for your review. We are extremely sad to see you had such a disappointing experience with our app!

We indeed currently have a bug related to Draft products in our ...

Bewerkt 27 maart 2024

**UPDATE***

Second critical outage during a month end promotion. All our collections are broken at the moment.

Cannot access the admin to contact support. Major ad spending and promotions driving people to the store and they cannot view collections.

This is unacceptable and damaging to our business.

Fasthouse
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Searchanise heeft geantwoord 29 maart 2024

We are very sorry to see the recent downtime made you change your rating! We can imagine how stressful it was.

Unfortunately, we did face technical difficulties that ...