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I installed Smart Search after not having such a good experience with another more expensive search app. After installing the Smart Search app, it didn't automatically match my themes styling. I reached out to the Smart Seach support team and over the course of a couple of weeks and my constant emails they worked tirelessly to style the app, perfectly as I wanted. I can't rate them highly enough. The app as well as looking good also performs very well and I particularly like the fact that it automatically re-indexed your store's products, behind the scenes every 10 minutes. The price of their app is also lower than some of its competitors. So I highly recommend the app and its support team. UPDATE - October 2022. Been using the app for almost a year now. The support from the whole team has been excellent with particular mention to Julia who worked patiently to help me customize the looks and feel of the app with our store. A great app with great support. Thank you and well done!
UPDATE October 2023.
I installed a new theme and needed Searchanise to be styled to match the new theme. I'm very particular and wanted the styling to be 100% pixel-perfect. The Serachanise team were extremely patient and worked tirelessly to make all of the styling changes I wanted until I was 100% satisfied. Their service has been excellent!!! I can highly recommend this app and the team working behind it.
This app is the gold standard for search. Excellent customer service, speedy and helpful. Couldn't recommend more!
Happy to hear that you enjoy both the app's functionality and our customer service, we will do our best to keep improving them even further! Thank you very much for sharing your experience.
Best regards,
Searchanise team
Hallo liebes Team, DANKE, der Support hilft euch auch, wenn ihr das Design ändern wollt. Also wir können es nur empfehlen. Danke
Vielen Dank für eure Unterstützung, Ich bin echt begeistert über euren Support. Ihr habt uns sehr geholfen. Es ist echt super, das wir euch immer schreiben können, und ihr super schnell reagiert. Super Support, Super Unterstützung, Super Team
Vielen Dank
Hello, thank you very much for your review!
We are always doing our best to keep our replies quick and helpful, happy to hear that it was helpful to you and that our clients appreciate it! If you need any further assistance with the customization, please feel free to message us at feedback@searchanise.io at any time, the whole team will be glad to help!
Best regards,
Searchanise team
Does exactly what we need, and any time I've needed to reach out the reply has been very prompt. Happy with the app!
Hello,
You certainly made our day with this review! Thank you for sharing your experience with our app. It's also good to know we managed to help you with your questions in time. We will keep it up!
Best wishes,
Searchanise team
This is a great app with great support as well! We have only been using it for a few days but we just LOVE it!
Searchanise have been excellent in making modifications to their engine to meet our requirements. They have also been very fast to respond for support.
Outstanding customer service from Searchanise team! We are highly satisfied with this app!
5 stars. Best on the market!
Hello,
We wholeheartedly thank you for this review! It's a pleasure to see that both our support and our product itself left an impression on you.
If any questions appear, please make sure to reach out you us again.
Best wishes,
Searchanise team
I find very useful the app, it work very well! I love it. The developers are really available to solve any of your problems!
Lightning-fast and friendly support team. Had an issue and Anastasia fixed it within an hour. The app is really good and gives stores with larger product catalogs a way to really utilize the search both in terms of UX both also for conversion. Cannot recommend it enough
Thank you for sharing this review!
Our main goal is to provide fast customer service of high quality and, of course, give our clients the most helpful search tool. We are more than happy to see such positive feedback from you about all of these things.
Anastasia is especially grateful to you for this kind review. Feel free to contact our support team anytime!
Best wishes,
Searchanise team
In my opinion there's no better search APP with this kind of customzation you can work with. Even if there's not what you need, they will probably custom something for your. The support is amazing. I would give 6 stars if I could.
Hello,
What an astonishing review you left! Thank you very much!
We are happy to see the modifications we prepared met your needs. Please don't hesitate to reach out to us with any questions or queries. We will do all we can to help!
Best wishes,
Searchanise team