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After several attempts (during 2 months) to give Searchanise the chance to improve on our website they failed. Here are some reasons why:
- One big problem is that the most searched items on our shop are not what they really are. Their own statistics in the backend shows totally different top queries then present in the search widget.
- Given search results to the vistors are bad although visitors query is in the product title!
Try at my website Gartencenter.de:
1 When you type "wurzel" it shows all our indoor plants first for no reason and no products with "wurzel" in the product name on the first page. The product visitors are looking for are the 23rd and 24th result!
2 We have a lot of products which called "bambus". When a customer types like "bamsbus" (typo) Searchanese says "no results", but since the query corresponds for 85% with "bambus" it should at least give the same result as "bambus".
Their answer: make synoniems! That's really not how a search engine should work.
- Suggestions only support English and Latin
Their service is friendly but after 5 of the same email in which they thanks us again for our patience I'm done.
Hello,
Thank you for your detailed feedback! We are sorry to see you are disappointed with your experience with our product!
We totally agree that there are some imperfections in the way our suggestion feature works as well as our Auto spell correction feature when it comes to any language other than English. The whole search system should work better once we make the global changes that are currently in progress and hopefully there will be no need to use synonyms as a fix.
We would also like to thank you for bringing our attention to the issues with suggestions. Our development team looked into your case and they
confirmed there was indeed room for improvement. We appreciate you taking the time to let us know about it and we hope we can improve it further.
Additionally, we contacted you by email regarding the "wurzel" search results because there's a chance we can find a solution for now. We await your reply!
Best wishes,
Searchanise team
Searchanise has been a game-changer for our B2B cosmetics manufacturing site. The app delivers exceptional search performance with a remarkable level of control and customization — far beyond Shopify’s native search capabilities. We especially appreciate the ability to search by SKU, metafields, and custom attributes, which are essential for our complex product catalog. The interface is intuitive, implementation was seamless, and the support team is consistently responsive and knowledgeable across all pricing tiers. Overall, an incredibly powerful and reliable search solution that scales beautifully with our business needs. Highly recommended!
What an amazing review! Thank you so much for taking the time to describe your experience with Searchanise in detail. It's so great to see that our search system works for your goal and your catalog. We're also happy to see that our support team was there for you!
Feel free to contact us with any questions.
Best wishes,
Searchanise team
The support from Searchanise is brilliant. They have helped us set up additional search within our categories as our number of filters is bigger than what is possible with the standard shopify options. This is particularly beneficial for marketplace. Highly recommend.
Thank you for taking the time to describe your experience with our support! It means the world to us to see that we were there for you.
Please make sure to contact us with any questions.
Best wishes,
Searchanise team
Excellent search app. Fills in the gaps in the Shopify default search system.
Support is also excellent. I had some custom design questions and they were answered very quickly.
It took some set up to get it exactly the way we want but in the end it is perfect. Damon from support was very friendly and knowledgeable in helping us get it exactly the way we want it.
Thank you for such a glorious review! We appreciate you taking the time to share your experience with Searchanise here. Damon is especially happy to see it!
Feel free to reach out to us with any questions.
Best wishes,
Searchanise team
We wanted to have the search promo banner to appear on all of our collection pages and Alexey from Searchanise was able to build something custom in our account that can do that! This option is super helpful for any global promotions we are doing.
Thank you for this nice review! We're glad to see that Alex was helpful and that you're satisfied with the result of his custom work.
Feel free to contact us with any queries. We will be happy to help!
Best wishes,
Searchanise team
Feature complete with comprehensive analytics and search refinement tools. Support chat is always thorough and helpful with answering questions and requests.
Thank you very much for your nice review! We're happy to see our support team's work is so highly rated. Please make sure to contact us with any questions.
Best wishes,
Searchanise team
This app is the best for my massive inventory of products over 100k. I have tried multiple apps for search and filters and this is by far the best one. It is also one of the more affortable options for my massive catalog. Highly reccomend this app and the customer service support is amazing. Anastasia was the best! My web designers messed something up and she was able to fix it quick! Thank you so much!! A+++
Thank you for such a high rating! Not only in terms of the stars but also in terms of your review itself. It's amazing to see you picked our app out of multiple search apps and consider it to be the best! We also appreciate you mentioning Anastasia, one of our support agents, in your review. It's always great to see our team being helpful.
Please make sure to contact us with any questions.
Best wishes,
Searchanise team
Searchanise has been a great addition to our Shopify store. The search and filter features work smoothly and are easy to customize. The support team is quick to respond and always helpful. Overall, a very good app that improves the customer experience.
Thank you for rating our app so high! It means a lot to us to see that you're satisfied with both our features and our support team.
Please don't hesitate to reach out to us with any questions.
Best wishes,
Searchanise team
I came across a few issues that I would have been completely lost with dealing on my own. The team at Searchanised talked me through what should be done from my end and exactly how the app would work for my kind of business - their patience was admirable! I am very glad to be using them and will be sticking with them in my business for the foreseeable future, 100%! 5 stars from me!
Thank you for such a high rating! It's an honor for us, really. We're excited to see Searchanise bringing value to your store and your customer experience.
Feel free to reach out to us with any questions!
Best wishes,
Searchanise team
After researching various search and filter apps for our store, we decided on Searchanise—and it proved to be the right choice. While the initial setup required some time to get familiar with, once everything was configured properly, it became very easy to use.
The support team was extremely helpful and responsive, assisting us with all our inquiries. Overall, Searchanise has been a highly effective tool for our ecommerce site, offering fair pricing and reliable support.
We recently encountered a setup issue, but the support team handled it carefully and professionally. After we clearly explained our requirements, they followed up with a well-executed solution, ensuring everything was under control.
