Searchanise Search & Discovery , 1.503 recensies
Actually really good, but some themes now offer almost the same funtions, so that the app was only conditionally necessary.
The point deduction for the fact that the app is not really clear and there were at least initially some problems with the setup.
Thank you for taking the time to leave us feedback!
We are truly sorry to see our app wasn't as profitable for you as intended! We are constantly working on improving our product which leads us to the next point you mentioned.
It's sad for us to see that you encountered some problems during the setup process. Our goal is to turn your feedback into improvement from our end. That's why we reached out to you additionally via email to ask you for more details about your experience.
We would appreciate your reply or your new email to email@example.com very much! From our end, we are ready to pay full attention to your situation and help you as much as we can.
Ilya P. was very helpful, nice and quick with my requests. However, I wish the app itself was more user friendly with CSS modifications. Just to change the button color of the search results required CSS code from the support team instead of having a better UX. In general a good app.
Support is very quick at least.
Thank you for taking the time to share your experience with our app! We appreciate your kind words and we are happy to see that you find our product helpful.
We are also grateful for your feedback on your UX with our admin panel. We are always glad to receive it to make our app even better.
Feel free to share more improvement ideas via email at firstname.lastname@example.org. It would be super useful for us!
Still trying to explore and learn about the app, however there are some translation limits for us at the moment as we cannot translate Filters into more than one language. Their support have been excellent though and super helpful, so 5 stars to that!
Thank you for taking the time to share your experience with our app! We highly appreciate it.
We are sad to see you faced some limitations when it comes to translating filter values, yet as we see, our support team is already communicating with you on this matter to describe the alternatives in detail.
By the way, it's a delight to see that our customer service left you satisfied. We will do our best to keep this impression further.
Please let us know if you have any questions. We are always glad to help!
Good searching app. The filters work well. We wish there was a little more customization with merchandising/sorting products on the search page. But the team at Searchanise has been very helpful. They are quick to respond and are typically able to solve any issues almost immediately.
Thank you for your review! It means a lot to us to know that you enjoy both our filters and our support team's work.
As for the merchandising/sorting improvement, we would love to hear your ideas on this matter! Please contact us via email at email@example.com so we can discuss your thoughts and either find a solution for you or create a feature request for making this aspect of our app better in the future. Thank you!
The app support we've experienced so far from the team has been excellent, especially Ksenya who has been really supportinve. They have been very helpful and very quick and responsive to queries.
I would receommend them and their app to any business looking for smart filtering and bespoke functionality.
Thank you for your review! We are happy to see our app and our team left such a great impression.
In case you need our help further, please make sure to let us know. We are always here for you!
This is ***** starts - Great service from Roman A. He helped quickly and good. Very nice and now my shop works as i want it with the app :) This is ** stars. I asked the support for help to see if i get most out of the app or not. My concern is that I have not used it to the fulliest. Support (Not Roman, but another) just sent me a link to an article.
Thank you for taking the time to share your feedback. We appreciate it a lot!
Regarding your negative experience with our support team, we are sorry about it! As far as we see, after that our team redeemed ourselves by a more detailed answer. We hope it was more useful for you.
Please do not hesitate to reach out to us again. We will do our best to help.
The development team really went above and beyond to help us achieve a pretty complicated solution between our code and another 3rd party integration with theirs. They were extremely responsive and worked with us towards our deadlines and launch.
Thank you for sharing this review! We are thrilled to see you think highly of our development team. It means we doing it right. By the way, if there is still something you'd like to improve about the way our app works in your store, feel free to contact us again. We will be happy to help you!
We have been using this app for almost two years now and it has been going well. I love the amount of customizability of the app. You can change the color of just about everything and with custom HTML and CSS we can make it look even better. Their support is great and has helped with all of the custom code we added. There are a lot of features so it does take a little bit to get the app dialed in and working the way you want it to. The only bad thing about the app is how much work it takes to make it perfect, and even after that to keep it working you should try and spend a little bit each week to keep it running well. Overall It is a great app and would recommend
Thank you very much for such a detailed review, your feedback is very helpful!
Regarding the part about keeping the app running well, could you please message us at firstname.lastname@example.org and elaborate a bit more? We would be more than happy to improve your experience further as much as possible and look into any suggestions you might have.
Have a nice day!
The app was installed by developers to enable filters and manage collections and it does do this well, we've only experienced one outage since installing a year ago. We're not using this app to the full extent of its capabilities and would probably benefit from a walkthrough session with the Searchanise team. Would totally recommend the Searchanise team as they are super helpful and friendly, jumping in to quickly resolve an issue that turned out to be unrelated to the app.
Thank you very much for taking your time and leaving us a review!
We will do our best to keep improving the onboarding process. Happy to know that your experience with other aspects of using our app was pleasant!
The customer support is excellent, Anastasia was very helpful and sorted out my issue straight away. The functionality of this app is perfect for what we need.
Thank you very much for the kind words. We are glad to hear that you enjoy our app and support!
Your review is highly positive, but it looks like we still lack something to get all 5 stars. Please don't hesitate to message us at email@example.com if you have any suggestions on how we can improve your experience further or experience any issues. We will be happy to help!