Avaliações (1 686)
Refinar
-
Por classificação
Stuck at re-indexing and unable to load any collection pages. I am unable to even disable the app and we are bleeging visitors. Support hasn't yet gotten back and its been a few hours.
Hello,
Thank you for your feedback. We are deeply sorry for such an uncomfortable situation and the inconvenience you were exposed to.
We faced a technical issue of which the team was not alerted in time by the system, which delayed our reaction. The issue was then fixed and now the app continues to work well.
We are now actively improving the monitoring system and internal processes so that no such issues could occur in the future.
If any concerns need to be addressed, we are here for you, just let us know at feedback@searchanise.com. We'd be happy to have you back if you decide to give us another chance.
Searchanise team
its free so nothing to complain.
So far it has been working very well. I love the color swatches, quick view, and ability to choose filters. So far I have been able to learn our to use it with help from their website. I still have alot of work to do to make everything work the way I want with tags etc. But I think that smart search will make a huge difference for my customers ability to find what they are looking for. It works very well with GemPages and Collections which is also a huge plus.
The app looked like a great solution to what I needed, but my experience has plagued me with problems. It messed up the arrangement of my collections. This was able to be fixed with forced reindexing. But then I added a new collection that showed not only the products in that collection but every single other product in my store. Again, fixed with reindexing, but why can't it just do this automatically? Now, that same collection contains no products at all. I am running around in circles and paying a small fortune for the privilege.
Hello,
Thank you for taking time to elaborate on your negative experience. We are truly sorry you faced these issues on your collection pages!
We understand that forcing re-indexation isn't always convenient when you create new collections, especially a lot of them. However, we'd like to point out that there are certain limitations in Shopify API that make it necessary for this action to be done in order for new collections to be displayed properly.
However, we took into account your opinion and we are happy to tell you that we added an option to set up the automatic re-indexation in the stores. This way there is no need for you to click it manually each time you modify the store because you can set up the automatic re-indexation by schedule. You can read more about this feature in our help portal at the link: https://docs.searchanise.io/set-up-automatic-indexation-shopify/
We really hope you’ll like it! If any questions appear feel free to contact us via email. We are always here to help you.
Best wishes,
Searchanise team
Customer Service is prompt but it takes a while for developers to fix bugs. I've had this app for 2 weeks and found 2 bugs with the filters. Took them 1.5 weeks to fix the first bug and then 3 days to fix the second bug. However, I will continue to be using this app as it is very useful.
Great app! Did not see the trial end though so was unaware it had ceased working on my site - needs addressing.
Once I signed up all good again.
A very good search app. It is very product-centric. It has many good features that the basic shopify search does not have, like autocorrect, suggestions (while typing).
One feature which could be improved upon:
Even though it finds pages matching the search term, in the reports, it shows as zero, as no products were found.
Searchanise is fantastic to work with. This app is very intuitive and easy to install. If you need help along the way their support team will go out of their way to assist. Absolutely, recommend this app!
Thank you very much for this kind review! It makes us proud as we see we indeed made the installation and setup process intuitive.
We hope you continue enjoying our app as you explore it further. Our support team is already ready to help, by the way. We are happy to see you already had a chance to notice it. Thank you for pointing it out!
Best wishes,
Searchanise team
Good
Thanks so much for your review! Is there anything our team can do to help turn the good impression into great? We are looking forward to your reply at feedback@searchnaise.com
the quality of this filter is very low. we have paid for it but it is not working as expected. Also, the price is not comparable to the features.
Hello,
Thank you for leaving your feedback. We are also sorry to see you disappointed by our features and our price.
We appreciate you as a client and your willingness to share your thoughts on our app. As far as we see, your questions were already addressed via email. If you have any new ones, we are always ready for communication.
By the way, we are glad to tell you that we have changed our pricing policy since June. Moreover, we are planning to add new features in the near future. We will keep you updated with the news! Also, you can follow us on Twitter and be in the front seat to updates and content we share, just in case here is the link: https://twitter.com/searchanise
We do hope that with our assistance you will find more ways to profitably use our app for your business!
Best wishes,
Searchanise team