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I am writing to express my dissatisfaction with the current state of support for the mobile site search issue. Furthermore, the separate issue regarding the add-to-cart function from site search has yet to be addressed.
Any help is much appreciated, please!!!!!
Hello,
We are very sorry to see our recent issue affected your mobile search! As we see, it should be fixed by our developers already. Nevertheless, our main priority now is to examine all the details of this situation.
We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. By the way, we can cover the Add to cart issue, too. We hope we can talk to you soon!
Best wishes,
Searchanise team
Powerful filter and search app with granular control over almost any aspect you can think of. Fairly priced so that even small companies can have access to these tools. Excellent and prompt customer service. Sophia gladly spent a lot of time creating a modification that we needed.
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you're enjoying the flexibility and control that our app provides. It's great to know that you find it fairly priced and suitable for your business needs.
If you need any further assistance, feel free to reach out. We're always here to help!
Best regards,
Searchanise Team
Going down on Black Friday does not look good. We will be removing the app once the weekend is over
Hello,
We are very sorry to see our recent issue affected your store! As we see, now it's fixed by our developers. Nevertheless, we understand that it's not okay to have such issues on Black Friday. Our main priority now is to examine all the details of this situation not to let this happen again.
We just contacted you via email since we'd like to have a quick call with you to discuss this issue and how it affected your store in particular. If you can give us another shot, we will do all we can to be better for you. We hope we can talk to you soon!
Best wishes,
Searchanise team
The Searchanise.io customer service team is excellent. They successfully made the changes we couldn't implement on the front end. Although there might be a bit of a learning curve, the Searchanise team is always ready to help if you reach out. Overall, it's a great app, and we would recommend it.
Thank you for the great feedback! We’re thrilled to hear that our team was able to assist with the changes you needed. We understand that there can be a learning curve, but we’re always here to help you along the way. We appreciate your recommendation and look forward to continuing to support you!
Best regards,
Searchanise team
Excellent customer support!
The support team was very responsive and helpful in implementing the collection filters. They provided clear instructions and multiple solutions to choose from.
Their method worked perfectly for our needs, and the setup process was straightforward.
While we're still exploring additional features, the basic implementation met our requirements and the support experience has been outstanding.
Thank you so much for your kind words! We're delighted to hear that our support team was able to assist with the collection filters and that the setup process was straightforward for you. It's great to know that the solution met your needs. If you have any questions as you explore more features, feel free to reach out, we're here to help!
Best regards,
Searchanise team
DO NOT INSTALL!
this app has so many bugs and the customer support is useless scammers
this app is should be taken off the Shopify store!
Hello,
We are sorry we made such a negative impression on you and we are devastated to see you consider our company to be scammers. Even though we indeed catch some bugs in our product, our development team is always ready to fix them as quickly as possible.
It's also sad to see you consider our support team useless. We are facing a high load of tickets right now, indeed. However, we are working on improving our response time by hiring more people. Therefore, our response time should increase soon.
If you ever decide to give us another chance, please email us at feedback@searchanise.io. We will be glad to change your opinion about us.
Best wishes,
Searchanise team
Very happy with the way the app works and with the support of the team. Truly impressed by their dedication to make the search the best that it can be. Certainly recommend.
Thank you very much for your kind review! We are thrilled to see you're enjoying our app and communication with our support team. It means the world to us!
Feel free to contact us anytime.
Best wishes,
Searchanise team
This app has been an invaluable addition to our store, but what truly sets it apart is the exceptional support team. The developers are incredibly responsive, knowledgeable, and always willing to go the extra mile to help. Their expertise and dedication have made a world of difference for us. We highly recommend this app to anyone looking for a reliable solution backed by an outstanding team. Thank you for all your support!
Thank you for your kind words! We’re delighted to hear that the app has been a valuable asset to your store and that our support team has made a positive impact. It’s great to know that our developers' responsiveness and dedication have been beneficial for you. We appreciate your recommendation and are always here to support you. If you need any further assistance, don’t hesitate to reach out.
Best regards,
Searchanise team
The app distorts all product images on mobile. Their team won't help me. We pay hundreds of dollars a month for what?
Hello,
It's very sad to hear you faced this mobile image issue! As we informed you via email, it was caused by the theme code and our developers fixed it for you. Please let us know if you still need our assistance.
As for the fact that we didn't help, we are very sorry for not fixing it faster! At the moment, we're experiencing a high load of tickets due to an increased number of installations. Plus, as far as we analyzed, many of our new clients replaced our competitors' search apps with our app and it also contributed to an increase in installations. We definitely understand that we have a problem with response speed. That's why we're hiring more staff at the moment. So, the problem with slow responses should be fixed by the end of the month.
In the meantime, we are ready to compensate one month of our subscription if we haven't responded for more than 3 days. For more details, please email us at feedback@searchanise.io
Best wishes,
Searchanise team
The Searchnise App is an excellent tool on our website, and the support team accommodated us with the requested customizations. Excellent and highly recommended!
Thank you for your kind words! We're delighted to hear that the app is serving your needs well and that our team could assist with your customizations. If you need any further assistance, feel free to reach out. We appreciate your recommendation!
Best regards,
Searchanise team