Avaliações (1 681)

Avaliação geral
4,6
Pontuação por nível de classificação
  • 91% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
3 de julho de 2024

thought this was a pretty decent app, until i realized that the search is leaving out half my products. when i search frying pan, and it doesnt show fry pan, that is rough

NutriChef Kitchen
Estados Unidos
Quase 4 anos usando a aplicação
Questão respondida por Searchanise 5 de julho de 2024

We’re very sorry to hear about the issues you’re experiencing with the search functionality. Ensuring accurate search results is important to us. Please reach out to our ...

3 de setembro de 2024

The tool may be really powerful but when you are trying to set up your store and get it as quickly as possible and not having to go through a a full web developers course and getting 2 masters in order to do a task it will be much better.
If you know how to code and develop this may be a tool for you if not do not even try I read so much and not success at all.

El Rodeo Western Boutique
Estados Unidos
1 dia usando a aplicação
Questão respondida por Searchanise 10 de setembro de 2024

We are truly sorry the setup process turned out to be so challenging! We appreciate your feedback here. We would be happy to receive more details from you on the app areas we ...

8 de setembro de 2024

Terrible support, terrible app. Firstly the app never picked up any of our branding colours, so had to spend over an hour of my time manually adding them in multiple places and then testing on the front end. The results returned were poor and inaccurate. The results page showed some weird narrow block of two product columns on desktop with no setting to say three columns. The filters with ...

Charming Beads
Reino Unido
Aproximadamente 1 hora usando a aplicação
Questão respondida por Searchanise 10 de setembro de 2024

Hello,

After checking your ticket and all the emails we received from you, we can say that we sent you replies with an average speed of 53 minutes. We were never ignoring you ...

4 de julho de 2024

I like the app but the support is horrible. I am getting no response since almost two weeks now and the setup is not even finished.

Time to look for an alternative I guess.

Dancing Queens
Suíça
22 dias usando a aplicação
Questão respondida por Searchanise 5 de julho de 2024

We're devastated to see your experience with our support team was so disappointing! After looking into it, we found both of your tickets and noticed that we sent replies on ...

Editado a 30 de maio de 2019

We've had serious issues with this app.. Not thrilled with the customer service, either. There are a lot of other search apps, so you should keep on searching, too...

Pinestreet
Estados Unidos
Mais de 6 anos usando a aplicação
Questão respondida por Searchanise 28 de maio de 2019

Hi,

Thank you for your review. We are sorry to know you are disappointed with our service.

We confirm we did not change our pricing. As far as I can see, your subscription ...

7 de setembro de 2022

The app itself is solid, but they've changed their pricing twice recently which took our site functionality down until we figured out that we had to re-sign up for a new plan. If we'd been notified so we could have been proactive that would have been great, instead we had to find out the expensive way, when your Shopify site was no longer working properly. Moreover, the first time this happened, ...

Voltage Coffee Supply™
Estados Unidos
Mais de 5 anos usando a aplicação
Questão respondida por Searchanise 7 de setembro de 2022

Hello.

First of all, thank you very much for mentioning that the app it self is useful :) We are more than happy that you keep using our app after the episode you describe in ...

Editado a 29 de julho de 2022

This app has been updated in July 2022. It is now a complete mess. We have it pulling items from one of our websites and putting them on another, which the shouldn't be on. Some collections are showing all stock instead of the collection. Support is hopeless. We loved this app - I dont understand why IT people have to mess with stuff that isnt broken. I cannot say enough good things about this ...

Proscitech
Austrália
Mais de 4 anos usando a aplicação
24 de agosto de 2022

On 21 Jul the search engine was down and stopped working. There was no notification on the downtime and our web store was not showing the intended search results. Our conversions were affected because customers could not find what they want. Today we realised the search results were not showing a complete listing and we had no idea how long the error has been going on for. Several important SKUs ...

Good Dog People™
Singapura
Mais de 4 anos usando a aplicação
Questão respondida por Searchanise 24 de agosto de 2022

Hello,

Thank you for your feedback.

We are very sorry for the issue and we take responsibility for it. In the reply to your email, we did our best to explain why this problem ...

5 de setembro de 2022

Was working well then they changed their pricing to charge for all out of stock products which don't even show up in the search results which is a joke so had to delete the app after years of great results

US Sports Down Under
Austrália
Aproximadamente 4 anos usando a aplicação
Questão respondida por Searchanise 6 de setembro de 2022

Hello.

It appears that there has been some kind of misunderstanding. The pricing changes haven't affected what products our app indexes, i.e., what products are counted ...

Editado a 18 de janeiro de 2023

we cannot use any product app on our store because if we do, customers cannot checkout. It has been over 1 month we have been asking for help with searchanise, it takes 2-3 days to get a response, when we reply its then another 2-3 days. We are having a lot of issues. Becareful which filter app you choose because it is a big job to change over. Not happy at all the worst app!!!!!!!!!! there is a ...

All Things For Kids
Austrália
Mais de 3 anos usando a aplicação
Questão respondida por Searchanise 16 de junho de 2022

Hello,

Thank you for sharing your feedback with us. We apologize for making you wait for a solution.

At the time, we had far less people in our team and we're sorry it made ...