Searchanise Search & Filter

Where is the support?

You have 1217 reviews and mainly positive but I CANNOT contact you even by some chat?

I can't even submit a question to you on your "help" facility in shopify becuase the SUMBIT button does NOT WORK!!!

As I cannot submit my query on the proper support page I have no choice but to put it here:

I want the look and feel of the search results page on our website, **lemonsalt.co.uk**, to remain exactly as it is. I don't want Searchandise to override our existing UI for displaying products, articles, recipes, or other search results.

To achieve this, I disabled the widget on the **Search Results Widget** page. Once I did that, our own search results layout was displayed correctly, which is exactly what I wanted.

However, I noticed something unexpected: **recipes and articles built with PageFly are no longer returned in the search results.** They only appear when the **Search Results Widget** is enabled.

Is there a way to access Searchandise's indexed content (particularly PageFly pages) while continuing to use our own search results UI? In other words, can Searchandise provide the search index and results data without taking over the presentation layer?

I hope to get an answer soon.

It's overall a good app, but it has no defense against internal site search spam.

We used to do merchandising through the app, like redirecting some terms, adding synonyms for common misspellings, etc. That was doable with 5-50 searches a day. The analytics were great for identifying opportunities to improve.

However, a few months ago, we started getting 2,000-7,000 searches per day, virtually all automated internal site search spam. This made the analytics useless, and we've been unable to find any solution to block these visits.

Shopify is unable to help, apps that block visitors do not help, and Searchanise has no spam defenses at all.

At this point, the app is still good as a search app, but we're unable to keep refining it, so we'll likely be moving on from this app to something not so easily exploitable.

Seems like a great search and filter app. But the app kept freezing, making it impossible to actually configure it. Tried multiple things to resolve the issue, nothing worked. Maybe you'll have better luck, but out of 30+ apps we've used in the store, this is the only one that kept freezing up every single time.

I tried 3 browsers but I cannot open the app. Firefox gives an error, Safari and Chrome just don't load anything.

Looks like a good app 2 weeks in. Boolean search doesn't work, although the Seachanize team showed me pretty quickly a way around my issue. Other than that it has been smooth sailing.

- update
The app has crapped out. Doesn't load in shopify so I can't make changes to the core app.
The search bar still works but is slow to load on the homepage. Takes around 30 seconds, but by then most people have already tried a search and are disappointed.
Have tried communicating with support but emailing back and forth doesn't get me very far and it appears they have a hard time understanding my problem.

Bedienung und Umfang komplizierter geworden.....
Leider durch Preiserhöhung nicht mehr interessant, Alternativen gibts auch viel günstiger..... + Preis- Leistung war früher viel besser.....

The customer service is not as good as before. Still awaiting for the reply of our questions sent a week ago.

There are so many options in this app but without enough documentation you end up spending days upon days trying to figure it all out. I want the search results to display best selling but it continues to default to featured no matter how many times i set it. The other thing is the grid continues to remain at two columns regardless of what I change. I'm now trying to remove the app but the search results disappear whenever I attempt to remove it. Beware of this app unless you have a lot of time for trial and error.

I'm not sure why only one product shows up as available for every product, have emailed videos to get help, but no one has actually looked into the issue or helped me figure it out so it is usable

As a store owner there's only two things I request of every app. Firstly, it must work for my customer. Thankfully, this one seems like it would once you set it up right. Secondly, it's features must work on the back-end. This is where this product fails. The CSV import for synonyms is utterly broken, it can't even import files that it creates itself if you just change one character. Lastly, and this one is big - The price listed needs to be the price charged. After hours of research I decided on this app BECAUSE of their pricing. On their website there's a 3000-product plan for $19 a month. In the app I'm being forced to sign up for the 5000-product plan for $27 a month. Unfortunately I've wasted hours of my time trying to get the csv import to work only to find out while looking for documentation that I'm getting screwed into paying almost double. Uninstalling this.