Section Store: Theme Sections
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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Generally cool. Just my section suddenly disappeared. I couldn't reproduce it. Support doesn't answer.
Hi there,
Daniel here - founder of app.
We reply to all emails.
Then i will investigate what went wrong and try to help with your issue ☺️
Bought multiple sections, only been using 2/8 bought because of the problems they cause.
Also the support never answered on my emails.
Might delete this review if something changes, but overall i am dissapointed.
Hope the support might answer here.
Hi there,
We have replied to all your emails.
Please reach out through an email address that you can receive response on ☺️
My store started crashing after I added several sections. I tried contacting support but haven't received a reply after about a week. I emailed Daniel separately trying to get any help and didn't get any reply after several days. I'm quite disappointed. I already recommended this app to several friends but now I'm getting back to them cause they may destroy their store AND get 0 support fixing it.
Hi there,
Daniel here - founder of app.
We have replied to all your emails.
It might be that you're contacting us through en email that can't receive replies?
Please contact me directly at help@section.store through your email client and not the contact form.
The section is not working as it should and the answer that I got from customer support was “we’ve got more important customers, su go ahead and resolve the problem yourself “
Hi there,
I have just read your ticket and that's definitely a misunderstanding on our end.
We're able to help you with what you've requested.
Sorry about that...
We've reached out to you 🙌
/Daniel - CEO Founder.
Web Devs here.
Half of the sections (the embeded ones) are not working, and the support is the worst. They reply in 1-2 days with unrelevant things, they do not solve the problem. They do not care at all. You just loose 9$ every time you purchase one, with the luck that it will maybe work.
Trash !!!!!! It's not working !!!!!
Hi there,
Daniel here - founder of app.
I'm sorry that you've had a bad experience with the app.
I can't see that you have reached out to us anywhere... We're always here to help.
I have refunded the purchase you made.
We're still happy to help make it work on your store. Just reach out to me personally at: help@section.store
I wasted money to buy it but I can't install the length. I bought 2, both of which can't be used
Hi there,
Daniel here founder of app.
We're more than happy to help if you reach out to our support:
help@section.store
I have checked and we have not received any email from you.
Also I have refunded you the two sections that you have purchased.
That being said we're still happy to help you implement them.
Looking forward to hear from you.
/Daniel
Support was kind and responsive at first. I was guided on what to purchase and how to use the app. Then I kindly left a review when they asked for it.
Afterwards, I paid money and purchased a section. I need help but customer support is not even responding at all. I don't recommend.
Hey Omer!
Very sorry that we missed an email from you.
Not that standard we try and live up to.
We have tried to contact you for the last 7 days with no luck.
Any chance you can get back to us?
Best app and I totally recommend! Daniel was superb with training me on how to use the section app and finding them on my theme! Hurra best addition for any Shopify webpage!
Edit: I am still waiting for my free Section Theme, which I never received after leaving a review." That drops it all off from being a 5 to a 1 asap! It's been five month's.. what a joke!
Hi there,
We have never heard back from you which is a shame.
We of course still stand by our offer.
Please reach out 🙌
The the second icon isn't square/in-line with writing
** UPDATE **
Everything was fixed for this merchant in a very short time.
**
Hey there,
That sounds like something our support can help with.
Could you please reach out to us at: help@section.store