Section Store: Theme Sections
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the app is amazing, the. customer service is so bad. I'm waiting 6 months for them to adjust something they offered me and nothing.
We refunded your Plus subscription in full on June 22.
And the page work we originally promised, I'll still do it, free.
Reply to my last email or write daniel@section.store and it goes to the top of my list.
Chud,
Support Lead
Unwilling to fix bugs, more focused on releasing new features that get the most upvotes, instead of making the existing features usable.
Good request! Email daniel@section.store and I'll personally let you know the moment the editable label ships.
Chud,
Support Lead
All key sections are paid. if you use it, it willl be very expensive
Thanks for feedback, though a quick clarification, installing is free and there are free sections included.
The premium ones are $9-19 once, and you keep them forever.
No monthly fee, that's kind of the whole point.
If price was the issue, email daniel@section.store and we'll point you to the free sections that fit what you were building.
Chud, Support Lead
Video Slider completely failed to display the play/pause and audio controls, and there was no live support to resolve it. Everything had to be handled through slow email exchanges that went nowhere. In 2026, any tech or AI‑related app with no online support is a red flag. This was a terrible experience and I wouldn’t recommend it.
Thanks for feedback.
We refunded your Video Slider on April 11, and I still want to fix it.
The whole thing got stuck on collaborator access: you approved it, the confirmation never reached us, and 12 days went by.
That step is clearly too fragile on our end.
If you still want the slider working, re-approve access and reply to my email, I'll take it from there.
Chud,
Support Lead
I cant unsubscribe!!
Just for clarity here and update, there was nothing left to unsubscribe from.
Your Plus subscription cancelled by itself the moment you uninstalled on June 15, and we refunded your $9 section purchase the next day anyway.
You won't be charged again.
We emailed you the confirmation. If anything odd still shows on your Shopify bill, write daniel@section.store and we'll sort it the same day.
Chud, Support Lead
I have been trying to get in touch with support for 5 days now. I bought the video section, it doesn't work on my theme if it's a newer generation theme. It works normally for me in another store. I don't get any response.
Vorsicht beschreibungen der Sections sind irreführend und falsch! Ich habe Instafeed gekauft hierbei handelt es sich nur um einen Slider nicht um einen Intafeed!
Wack sections. The testimonial sections lack options like staying static and the ability of scrolling. They just float around like a headless chicken. I'm not buying sections to dive into liquid after. That being said it forces me to buy another section and that's how money is earned right?
just terrible. I bought 3 sections from them, 2 of which doesn't work! I wasted several hours to make them work but still it bugs every time. I am shocked
The idea of a one-time fee is appealing, but some conversion blocks are currently only available through a subscription model and cannot be purchased individually as a one-time purchase. Once the subscription expires, I no longer have access to these sections. This is not clearly mentioned or explained and is very disappointing.
I tried to get a clear understanding of this, but the support team does not answer questions clearly. I have to ask multiple times to receive a straightforward response. Overall, I am not satisfied with the support experience.
