Section Store: Theme Sections
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I received the email to evaluate your application "Snow Effect" installed and paid because I liked. I have Collections Four Seasons... however when applying on the Winter page, it works on every site. I just wanted to page the theme. I know you’re one man’s army... I’m in patience! But I ask you to give me this support. Alias I would like you to develop for me autumn leaves Summer, spring.
Hi there,
We have send you an email.
Looking forward to your reply
/Daniel
The app itself is good, lots of sections to choose from and they charge one time fee instead of monthly. But the customer service is horrible. I emailed about two bugs and the responses were extremely slow, and they didn't even bother to read my emails . After two weeks of emailing them about the bugs, they are still not fixed. So I'm giving up and switching to the other app.
Hi Annie,
We have answered all your emails and had a 2 day break during Christmas holidays.
The section is working but was hidden through theme editor. That is why you could not see it.
**Update: I was able to come to a resolution with the team at Section Store, and whilst it took a bit longer than I'd have liked, I'm grateful for their efforts. Thank you.**
I purchased one of the comparison tables from Section Store, and after purchasing I learned that it gave me the option to add limited columns, which wasn't listed anywhere on the sales page. I've messaged the team multiple times through the contact form and email supplied to try to get some resolution with only one reply coming from them saying they haven't received any of my messages. If you're looking to buy one of their comparison tables, be aware of this as it is pretty restrictive. If I get no reply, after weeks of chasing already, I'll be left with no choice but to pursue a chargeback on my credit card.
Hey,
This is Daniel - founder of app.
I just went through our tickets and can only find one record from you, that we replied to.
Could you contact me personally: danielkr@live.dk
I will also refund you for this straight away - no need to pursue a chargeback.