Seguno Email Marketing

Seguno Email Marketing

レビュー (1,208)

総合評価
4.8
評価レベルごとの件数
  • 評価の89%は5つ星です
  • 評価の7%は4つ星です
  • 評価の2%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2020年9月18日

As a startup, email marketing is new (and scary) to us, we tried so many platforms and we can tell Seguno is what we feel is best built and structured.
The interface is easy to use and navigate
The drag and drop email composer is the best we tried so far.
Templates are nice
Pricing is fair.
We hope we can see email collection pop up, and replicate the website font.
Overall, very satisfied as a new user, yet to launch our first campaign so fingers crossed.

GeneJack®
アラブ首長国連邦
アプリの使用期間:3日
Segunoが返信しました 2020年9月18日

Hello there, thanks so much for taking the time to leave us an insightful review, it really means a lot to us! We're happy to hear that you've found the app easy to use so far, please stay tuned as we are planning on building a pop-up form very soon. We sent you an email with some suggestions for alternatives in the meantime :)

2023年4月21日

I needed a way to send unique discount codes to a segment of our customer list. Spent significant time messing around with Shopify automations and Zapier, and none of that worked. Seguno did the trick

Housefish
アメリカ合衆国
アプリの使用期間:約3時間
Segunoが返信しました 2023年5月5日

Hi there, thanks so much for your review, we really appreciate you taking the time to leave us one :) We're happy to hear that you are liking Seguno so far, if you ever need assistance please reach out to support!

2019年5月7日

I was a bit stressed about my email marketing tasks as I got ready to launch my store, but I stumbled upon this easy to use APP that performs much like theme editor in Shopify. With the built in templates and guides, I was able to setup all of my automation emails and my 1st newsletters. I'm so thankful that I didn't have to do this from scratch. And best of all, it's FREE! As a small business owner starting out, I really appreciate this.

12th Summer
アメリカ合衆国
アプリの使用期間:約2時間
2023年4月5日

the customer service is great so far, have not used the app yet. thank you thank you are we at 100 yet?

romer millinery
アメリカ合衆国
アプリの使用期間:約2時間
Segunoが返信しました 2023年4月10日

Hi there, thanks so much for your kind words, we truly appreciate it! I'll pass along your compliments to our support team and if you ever have more questions, you know where to find us :)

2019年7月9日

Wow, it was so easy and anyone, I really mean anyone can create email marketing newsletters and send to the customers. I just did and it was so wonderful experience.

damtuhusa
アメリカ合衆国
アプリの使用期間:約2時間
Segunoが返信しました 2019年7月11日

Glad you've been able to learn the app with ease! Thanks for the review.

2019年5月18日

I decided to download Seguno after MailChimp stoped working with Shopify in may. I am now incredible happy that MailChimp is no longer integrated with Shopify, so that I had to find new options! Seguno is so incredible intuitive and time saving for my small business. I can now create and handle all my emails inn the Shopify app (or online directly in Shopify). I also want to thank you for including the option to customise the language very easily, my shop is located in Norway and it can be difficult finding apps that work perfectly with the local language.

Miriam Haukebø
ノルウェー
アプリの使用期間:約2時間
2019年7月30日

They do a lot of questions just to install an app! And also 3 days of waiting for a response.

Thanks but I just got uninstalled the app and installed another one.

Paint by Numbers for Adults
アメリカ合衆国
アプリの使用期間:2日
Segunoが返信しました 2019年8月6日

Hi again. I already contacted you directly but thought I'd follow up here too. I do apologize for the initial delay, we've had a large influx of customers and are working through account reviews as quickly as possible. Our goal here is to provide onboarding guidance based on your particular situation and protect your deliverability. We also have to protect our overall deliverability as an email service provider and I understand an extra hurdle at the beginning can be frustrating but I hope you can appreciate the effort we then put in to protect you as a user of Seguno.

I realize you've uninstalled now but we'd certainly like to have you give us a try. I'd be happy to give you an extended trial as well as a thank you for the opportunity to improve your experience. Please let me know. Regardless, we certainly wish you all the best going forward! Thanks.

編集日:2023年11月25日

ABSOLUTELY NO - STAY AWAY. They have no customer support. They claim to email you which they don't. There is NO phone number at all. They claim to have chat and it's not working ever. There is no onboarding call or help. There transfer install instructions are wrong and outdated which my developers caught and proved to them. We were only emailed 4 days after initial email and then never responded too.

I presume most of these five star reviews are faked because during research they have no companies or sites that are legit. Anyone with a large email list like myself get's no on-boarding or phone support on how to handle this.

I am a real person with real experience and can be contacted anytime if you want to hear the truth.

This review is 1000% accurate and there reply is FALSE. I had to re-install the app to leave a review. I deleted this app before leaving a review and then found out you can't review if deleted.

So to be 1000% accurate I used the app and received NO support and was promised by Brian in email they would call me at my number. I received NOT one call from them.

They emailed me and said "Yes, you are correct. The on-boarding instructions we have posted are incorrect." I then replied that I was willing to speak with them on the phone to do on-boarding and I was promised help. I NEVER received any help.

I have 250K email contacts and a major business. I am not nor would I recommend anyone use a company that you can't have direct phone support.

I have switched to Klaviyo and they called me up right away and quoted me and told me everything I need to know. They then gave me an on-boarding specialist who calls me every week to walk me through all the setup features and best practices. They fully integrate with Shopify and HAVE true support for there customers.

I don't appreciate Seguno sending me threatening emails and publicly calling me a liar. This is poor business practices and you should be ashamed that you have to post this. Go look at there other reviews. I am NOT the only person with issues. I'm just the one who addresses it with 100% FACTS!

Toltrazuril Shop
アメリカ合衆国
アプリの使用期間:2日
Segunoが返信しました 2023年11月25日

Hi there. We've been trying to contact you for a while, so please reply or come back into Support, and we'll get you squared away!
--
Separately, I wanted to address the false statements in this review. This review was submitted less than two days after installing our app, and we replied to their case within one business hour. Chat is available during business hours, and while we do not use the phone for general support, we're always happy to hop on a call/Zoom when needed. We also offer hands-on assistance for larger merchants. Our customer support team goes above and beyond and is loved by our users, as evidenced by our hard-earned reviews.

2020年8月12日

Finally i found an email app that is easy. It has the exact same functions as shopify so i know exactly how to navigate it. Super helpful, i'd happily pay the $10 a month

Chakra9
アメリカ合衆国
アプリの使用期間:約1時間
Segunoが返信しました 2020年8月21日

Hi there, thanks so much for your review, we really appreciate you taking the time to leave us one :) We're happy to hear that you are liking Seguno so far, if you ever need assistance please reach out to support!

2020年6月25日

I needed an app to make a quick preorder notification for my email list. It worked great! Easy to pick up and go.

Microppose - Intelligent Culturing Solutions For The Commercial Grower
アメリカ合衆国
アプリの使用期間:約1時間
Segunoが返信しました 2020年6月30日

Hi there, thanks so much for your review, we really appreciate you taking the time to leave us one :) We're happy to hear that you are liking Seguno so far, if you ever need assistance please reach out to support!