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Great customer service.... Unfortunately there is no Instagram DM integration
Thank you for your review! We're thrilled you've had a positive experience with our service.
While we currently don't have Instagram DM integration, you can sync Instagram messages to your Facebook page inbox. Then, integrate Facebook with our app for streamlined message management.
Good news! Our developers are actively working on direct Instagram integration, coming soon. 😊
Your feedback helps shape our service. If you have questions or need assistance, reach out to our team. We're here to support you. Thank you for your input! 🙌
If there's anything else to improve your experience, please let us know. It will mean a lot to us! We're here for you! 🌟
- Mariadel
I just installed this app due to the reviews, seems positive. I'm currently editing my FAQs and it's seamless and easy. I also needed to upgrade to pro to continue and support offers it for free which is great! Looking forward to using this app.
Hi On The Table,
Thank you for your approval. We value your feedback and your support means a lot to us. We will keep going to offer better service. If there is anything else we can help, please feel free to contact us.
Thanks again for your support. Have a wonderful day!
Regards
Anne
Despite advertising 'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger' the app can't actually handle receiving emails. All it can do is post a link to your email address.
Dear Penguin Amusement Inc,
This is Rong, I'm so sorry for the inconvenience caused to you, please allow us to express our sincerest apology to disappoint you on how the email feature works, please kindly trust us, we are dedicated to provide better experience to our valued users. if you can kindly give us another chance to improve our service and correct our mistakes,we will be more than appreciated! all we want is to provide you a better experience on using our app! :(
Warmest Regards,
Rong/Product Manager
'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger'.
This is untrue, WD does not support Whatsapp integration.
Live chat with Mariadel confirmed this.
Hello there,
This is Sophie from Willdesk Support. I hope this email finds you well. Thank you for taking the time to share your feedback regarding our platform. 😇
We sincerely apologize for any confusion caused by the information you received. I'd like to clarify that, as of now, our system does not support Whatsapp integration on Willdesk Inbox but our Developers are planning to have this by February. We appreciate you bringing this to our attention, and we are actively working to update our communication channels for accuracy. Please rest assured that once the feature is released, Sophie will promptly update you. Thank you for your patience and understanding. 😊💗
If you have any further questions or concerns, please don't hesitate to reach out to our support team. We're committed to providing the best service possible and appreciate your understanding. 🤗
Thank you for being a valued user of our platform, and we look forward to addressing any issues promptly. 🥰
Sincerely,
Sophie
Buggy!
Hello there,
Your insights are invaluable to us, and we genuinely appreciate your effort in helping us enhance our app. 😇
After carefully reviewing the feedback aspects you encountered, our development team has been diligently working to identify and address these issues. We take your feedback seriously, and your input plays a crucial role in our commitment to delivering a seamless user experience. 😊
To ensure we address the specific concerns you raised, could you please provide more details about the bugs you encountered? Any additional information, such as error messages, steps to reproduce the issues, or specific scenarios where you noticed problems, will greatly assist us in pinpointing and resolving these issues efficiently. 🌹
Your cooperation is instrumental in our ongoing efforts to improve our app, and we want to assure you that your feedback is highly valued. We are committed to delivering a top-notch experience, and your input helps us achieve that goal. 🤗
Thank you once again for being an integral part of our user community and for sharing your thoughts with us. We look forward to hearing back from you and appreciate your continued support. 🌻
Sincerely,
Sophie | Willdesk Support
WARNING: This app automatically modifies your stores live theme.liquid and activates its own widget immediately on install! This is the first time I've come an app that makes active modifications to the live theme without even a hint that any changes have been made. If I hadn't done my diligence exploring the settings and noticing the widget was already enabled and active, I would have unknowingly had a UI element interfering with my existing theme and confusing customers.
The fact that these code changes are made automatically without consent or notice is bad enough, but beyond that there isn't even a proper uninstall option to automatically remove the code - all you get is a blurb in the FAQ section with an unreadably small screenshot with a red box around the added code and instructions to delete it. Of course the box also includes the final closing HTML body tag which needs to stay in the file, so if you miss that you might just break your site in the process.
To the developer: add a welcome splash page that has a button to apply the code change to the theme, do not auto-activate intrusive store page UI features, and make a proper uninstall option to have the app remove code changes.
Hello There,
Thank you for your feedback, we are sorry for the inconvenience we had caused you. After checking with Developer Team on our side, we currently have updated APP version into 2.0 and now we will not insert any codes from APP side without permission, please rest assured here, no worries.😊
Our development team will also consider your suggestions in developing the app and especially the app function.😊To properly address your issue, you can also reach the Willdesk Support Team and we will arrange for you with one of our customer support experts and tech support to solve all the problem if you need our further helps. Feel free to leave us a message in live chat and at the email address: support@willdesk.email.
With your simple suggestion, feedback, and response we can help each other grow.
Best Regards,
Nona Willdesk SUpport Team
Kundenservice top
Vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Sie mit unserem Kundenservice eine tolle Erfahrung gemacht haben. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind hier, um Ihnen zu helfen!
Mit freundlichen Grüßen,
Kim|Willdesk Support Team
Eu recomendo muito que instalem, principalmente se você é dropshipper. O suporte deles é maravilhoso, são muito atenciosos e te ajudam com tudo. No entanto, a plataforma deles é bem intuitiva e bem fácil de navegar.
Agradecemos a sua recomendação e feedback. Obrigado por dedicar algum tempo a deixar uma avaliação. Fazer a melhor experiência de utilizador e continuar a melhorar os serviços que prestamos são os nossos principais objectivos. Estamos contentes por estar satisfeito com o apoio que recebeu, obrigado pelas suas palavras simpáticas.
Não hesite em contactar-nos a qualquer momento, estamos disponíveis 24/7 para prestar assistência. Mais uma vez, obrigado!
Emma
Willdesk Customer Support of Channelwill
Molly的服务非常的nice，这个APP本来开始使用加载是有一些慢的，经过Molly和技术的协调，现在加载速度快了好多，Molly非常的热情，服务很周到，Molly也很耐心的把我加入了她的VIP，很感谢
非常感谢您在我们的应用程序上留下宝贵的评论！ ！您的支持和建议永远是威德克前进的最大动力！我谨代表所有团队成员向你们表示最诚挚的感谢！ ！
祝你生意兴隆，财源广进！
此致，
Molly|Willdesk 支持
Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.
Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.
Thank you again!
Kim
Willdesk Customer Support Team of Channelwill