Arvostelut (807)

Kokonaisarvio
4,9
Lukumäärä luokitustasoa kohden
  • 97 % arvioista on 5 tähteä
  • 2 % arvioista on 4 tähteä
  • 0 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 1 % arvioista on 1 tähteä
16. joulukuu 2022

This app has a lot of technical issues. The mobile app does not work or alert you of new messages from customers. Upon logging into the desktop version we discovered several missed messages from customers attempting to live chat. This app has given us a poor customer service reputation due to unfixed bugs and errors. Mobile app has little to no features and no notification settings. Overall needs ...

Carbonesque
Kanada
5 kuukautta sovelluksen käyttöä
Channelwill vastasi 17. joulukuu 2022

Dear Carbonesque,

Please accept my heartfelt apologies for the inconvenience that this caused you.

We totally understand your feelings and we are so sorry for the ...

15. syyskuu 2023

I installed this hoping to get this configured with my email so I could message and keep in touch with customers. After trying unsuccessfully to connect to my email I contacted support but said they would have to pass on to development team, after a week and no response I’ve decided to uninstall. You can’t use an app with support that’s non existent, I wanted to be able to keep in touch with ...

Family Crafts
Yhdistynyt kuningaskunta
8 päivää sovelluksen käyttöä
Channelwill vastasi 16. syyskuu 2023

We apologize for any inconvenience you experienced while using Willdesk. We understand your frustration with the lack of support you received and we are sorry that we were ...

5. heinäkuu 2023

Falls short to deliver. customer service trying to help but doesn't.
wasted 6 days for an app that doesn't deliver to my needs with too much mixed information on the support end.

casabella.il
Israel
4 päivää sovelluksen käyttöä
Channelwill vastasi 5. heinäkuu 2023

We apologize for any inconvenience this may have caused you, Jonatan. We take all feedback seriously and are constantly working to improve our customer service and app ...

2. lokakuu 2023

unbelievable...UNBELIEVABLE. I dont usually take the time to write reviews but this had me going off the hook!. Im so unset and so annoyed about how disrespected i feel. Their flows are so badly made that you simply cant just edit something without deleting the flow. I messaged the helpdesk and i kid you not, its like 10-15 mins for each reply and eventually after an hour I figured out that you ...

Enamour
Yhdistynyt kuningaskunta
Noin 3 tuntia sovelluksen käyttöä
Channelwill vastasi 4. lokakuu 2023

I would like to sincerely apologize for the frustrating experience you had with our customer support and our platform. Your feedback is essential to us, and we genuinely ...

26. tammikuu 2024

'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger'.

This is untrue, WD does not support Whatsapp integration.

Live chat with Mariadel​ confirmed this.

LP Metal Detecting
Yhdistynyt kuningaskunta
30 minuuttia sovelluksen käyttöä
Channelwill vastasi 27. tammikuu 2024

Hello there,

This is Sophie from Willdesk Support. I hope this email finds you well. Thank you for taking the time to share your feedback regarding our platform. 😇

We ...

12. joulukuu 2022

Despite advertising 'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger' the app can't actually handle receiving emails. All it can do is post a link to your email address.

Penguin Amusement Inc
Yhdysvallat
29 minuuttia sovelluksen käyttöä
Channelwill vastasi 12. joulukuu 2022

Dear Penguin Amusement Inc,

This is Rong, I'm so sorry for the inconvenience caused to you, please allow us to express our sincerest apology to disappoint you on how the ...

10. helmikuu 2024

Buggy!

Tara Sartoria
Yhdysvallat
14 minuuttia sovelluksen käyttöä
Channelwill vastasi 12. helmikuu 2024

Hello there,

Your insights are invaluable to us, and we genuinely appreciate your effort in helping us enhance our app. 😇

After carefully reviewing the feedback aspects you ...