리뷰 (392)
상세 검색
-
평점별
非常好
非常感谢您花时间留下评论！🌟 我们真的很感谢您的赞誉。我们很高兴您对这款 APP 感到满意。您的反馈对我们保持高标准的服务非常有价值。
如果您需要任何形式的支持，请随时给我们留言。
我们全天候为您提供帮助。
再次感谢！
艾玛
Channelwill 的 Willdesk 客户支持
Great customer service and it's nice to find an app that doesn't charge a monthly fee for just using the FAQ functionality. Highly recommend!
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
Best Regards,
Nona|Willdesk Support
The App does exactly what is says and more. Its also very easy to set up, and all this for free. Highly recomend
Thank you for giving us a 5-star review. We are really grateful that our app satisfies your need and we will much appreciate for keeping your supporting us by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.
Best Regards,
Nona|Willdesk Support
We have just installed and integrated the app, but we can already say that the features are really diverse, and the apps from Channelwill generally seem to contain more than one initially thinks. We immediately had contact with support and spoke with Mariadel, who promptly addressed our concerns and questions and also unlocked some additional features for us. She was very helpful and competent - just as one would wish. I am excited to see how our customers will find the integration and look forward to the first messages and opportunities that will arise from it.
Wir haben die App gerade erst installiert und integriert, aber wir können jetzt schon sagen, dass die Funktionen wirklich vielfältig sind und die Apps allgemein von Channelwill scheinbar alle mehr enthalten als man zuerst denkt. Wir hatten direkt auch Kontakt mit dem Support und sprachen mit Mariadel, die sich sofort um unsere Anliegen und Fragen kümmerte und uns auch einige weitere Features freigeschaltet hat. Sie war sehr hilfebereit und kompetent - wie man es sich wünscht. Ich bin gespannt wie unsere Kunden die Integration finden und freue mich schon auf die ersten Nachrichten und Möglichkeiten, die sich dadurch eröffnen.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen! Es freut uns zu hören, dass Sie mit den verschiedenen Funktionen unserer App zufrieden sind und dass Ihr anfänglicher Integrationsprozess reibungslos verlief. Es ist großartig zu wissen, dass Mariadel in der Lage war, sich umgehend um Ihre Bedenken zu kümmern und zusätzliche Funktionen für Sie freizuschalten. Wir bemühen uns, Ihnen den bestmöglichen Support zu bieten, und wir schätzen Ihr Feedback sehr. Wir sind gespannt, wie Ihre Kunden auf die Integration reagieren werden und freuen uns auf die Möglichkeiten, die sich daraus ergeben werden. Wenn Sie weitere Fragen haben oder Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind für Sie da!
Nochmals vielen Dank für Ihre Unterstützung und dafür, dass Sie sich für Loloyal entschieden haben.
Mit freundlichen Grüßen,
Kim|Willdesk Support Team von Channelwill
unbelievable...UNBELIEVABLE. I dont usually take the time to write reviews but this had me going off the hook!. Im so unset and so annoyed about how disrespected i feel. Their flows are so badly made that you simply cant just edit something without deleting the flow. I messaged the helpdesk and i kid you not, its like 10-15 mins for each reply and eventually after an hour I figured out that you cant actually make a change on the flow without deleting your work you spent hours doing. Something sooo simple. So to add insult to injury, eventually i get annoyed and i say this is wasting my time (still keeping my cool here) and then the helpdesk said (because they know im going to delete the app) they can do the change themsleves......you WHAT????? iv been waiting over a hour for you to reply to help me and now your offering to just do it all in 2 mins yourself?? and only because you want to keep a subcriber??. Im offended with how little they considered my time. For all the shopify ecommerce people out there, you know how much graft building and maintaining a shopify store is, do we have time for this rubbish?
I would like to sincerely apologize for the frustrating experience you had with our customer support and our platform. Your feedback is essential to us, and we genuinely regret any inconvenience or frustration you may have experienced.
Your dissatisfaction with our service and platform is completely understandable, and we deeply regret the impact it had on your valuable time and work. We take your concerns seriously and are committed to addressing the issues you've raised.
I assure you that your feedback will be shared with our team to improve our services and make sure similar situations do not occur in the future. We understand the importance of a seamless experience, especially for Shopify eCommerce users like yourself.
We appreciate your patience and understanding throughout this ordeal, and we are truly sorry for the frustration you had to endure. Rest assured that we are taking steps to ensure that such delays and inconveniences are minimized going forward.
If you would like to discuss your specific concerns further or if there's anything else we can do to assist you, please do not hesitate to reach out to our customer support team. Your satisfaction is of utmost importance to us, and we are committed to making it right.
Thank you for your feedback and for giving us an opportunity to improve. We hope to regain your trust and serve you better in the future.
Sincerely,
Mariadel
It is a good app and customer support is helpful. It would be perfect if with more auto-reply features.
Thank you for feedback. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. Thank you for your suggestion and we will work on the Auto-reply feature. Once it was released, we will tell you as soon as possible.
Best Regards,
Ashley|Willdesk Support
Great customer service.... Unfortunately there is no Instagram DM integration
Thank you for your review! We're thrilled you've had a positive experience with our service.
While we currently don't have Instagram DM integration, you can sync Instagram messages to your Facebook page inbox. Then, integrate Facebook with our app for streamlined message management.
Good news! Our developers are actively working on direct Instagram integration, coming soon. 😊
Your feedback helps shape our service. If you have questions or need assistance, reach out to our team. We're here to support you. Thank you for your input! 🙌
If there's anything else to improve your experience, please let us know. It will mean a lot to us! We're here for you! 🌟
- Mariadel
I just installed this app due to the reviews, seems positive. I'm currently editing my FAQs and it's seamless and easy. I also needed to upgrade to pro to continue and support offers it for free which is great! Looking forward to using this app.
Hi On The Table,
Thank you for your approval. We value your feedback and your support means a lot to us. We will keep going to offer better service. If there is anything else we can help, please feel free to contact us.
Thanks again for your support. Have a wonderful day!
Regards
Anne
Despite advertising 'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger' the app can't actually handle receiving emails. All it can do is post a link to your email address.
Dear Penguin Amusement Inc,
This is Rong, I'm so sorry for the inconvenience caused to you, please allow us to express our sincerest apology to disappoint you on how the email feature works, please kindly trust us, we are dedicated to provide better experience to our valued users. if you can kindly give us another chance to improve our service and correct our mistakes,we will be more than appreciated! all we want is to provide you a better experience on using our app! :(
Warmest Regards,
Rong/Product Manager
'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger'.
This is untrue, WD does not support Whatsapp integration.
Live chat with Mariadel confirmed this.
Hello there,
This is Sophie from Willdesk Support. I hope this email finds you well. Thank you for taking the time to share your feedback regarding our platform. 😇
We sincerely apologize for any confusion caused by the information you received. I'd like to clarify that, as of now, our system does not support Whatsapp integration on Willdesk Inbox but our Developers are planning to have this by February. We appreciate you bringing this to our attention, and we are actively working to update our communication channels for accuracy. Please rest assured that once the feature is released, Sophie will promptly update you. Thank you for your patience and understanding. 😊💗
If you have any further questions or concerns, please don't hesitate to reach out to our support team. We're committed to providing the best service possible and appreciate your understanding. 🤗
Thank you for being a valued user of our platform, and we look forward to addressing any issues promptly. 🥰
Sincerely,
Sophie