Willdesk: Live Chat&AI Chatbot

Hi there,

This is Sophie from the Willdesk Support Team of CWILL.

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating unexpected charges can be.

We would like to clarify that our app does not intentionally apply hidden fees. We take billing concerns very seriously, and our team was able to resolve the billing issue promptly.

Please give us another chance to make everything right. If we were able to fully help you with your concern, we would like to know your thoughts by changing the negative review you shared earlier. 🌹

We value your long-term support over the past year and hope to have the chance to make this right. Thank you so much!

Sophie
Willdesk Customer Support Team

Hi There,

This is Kim from the Willdesk Support Team of Channelwill.

Thank you sincerely for taking the time to share your experience with us. We truly appreciate that you’ve been using the app for the past month, and I’m very sorry for the frustration you’ve encountered. Your feedback is important, and I want to reassure you that you have not been ignored.

📝 Regarding the points you raised:

Staff Editing/Adding Macros
The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time.

That said, we truly understand how valuable this capability would be for your workflow. While we’re not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions.

Please know that your input is appreciated — it genuinely helps us shape the direction of our improvements.

Notes Section Size & Character Limit
Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts.

I completely understand how helpful a larger note field would be for your workflow, and I’m sorry that we’re not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions.

I completely understand your concern about future issues, and I’m truly sorry that you haven’t seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction.

If you’re open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime — I’m here to support you.

Thank you again for your patience and for being a valued user of our app.

Hi There,

Thank you for taking the time to share your feedback. We really appreciate it.

We are sorry to hear that an event of an unwanted reply happened to one of your customers. We value your experience, and have shared this incident to our product development team to find the root cause and resolve the problem.

The team is always working to make Willdesk improve all user experience and provide solutions for all types of merchants. We would like to take the opportunity to connect directly with you and discuss how we can help your store requirements.

Thank you again!

Emma
Willdesk Customer Support Team

We apologize for any inconvenience you experienced while using Willdesk. We understand your frustration with the lack of support you received and we are sorry that we were unable to meet your expectations.

We would like to take this opportunity to assure you that we take all customer feedback seriously and are constantly working to improve our products and services. We appreciate your feedback and will use it to make necessary improvements to our support system. We hope to regain your trust and confidence in the future. If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for your understanding.

-Joewelyn🌹

We apologize for any inconvenience this may have caused you, Jonatan. We take all feedback seriously and are constantly working to improve our customer service and app functionality. We would like to understand your specific needs and work with you to find a solution that meets your expectations. Our app may not have met your specific needs and we apologize for any inconvenience this may have caused. Our customer service team is always here to assist you and we are committed to providing a better experience for all of our users. We would like to work with you to understand your requirements and find a solution that meets your expectations Jonatan. Please feel free to contact us through our live chat or email us at support@willdesk.email. We also want to assure you that your privacy is important to us and we will never use your personal information for any purpose other than to assist you with your needs. Thank you for your understanding and we look forward to hearing from you Jonatan.

-nona💖

Dear Penguin Amusement Inc,

This is Rong, I'm so sorry for the inconvenience caused to you, please allow us to express our sincerest apology to disappoint you on how the email feature works, please kindly trust us, we are dedicated to provide better experience to our valued users. if you can kindly give us another chance to improve our service and correct our mistakes,we will be more than appreciated! all we want is to provide you a better experience on using our app! :(

Warmest Regards,
Rong/Product Manager

Hello there,

This is Sophie from Willdesk Support. I hope this email finds you well. Thank you for taking the time to share your feedback regarding our platform. 😇

We sincerely apologize for any confusion caused by the information you received. I'd like to clarify that, as of now, our system does not support Whatsapp integration on Willdesk Inbox but our Developers are planning to have this by February. We appreciate you bringing this to our attention, and we are actively working to update our communication channels for accuracy. Please rest assured that once the feature is released, Sophie will promptly update you. Thank you for your patience and understanding. 😊💗

If you have any further questions or concerns, please don't hesitate to reach out to our support team. We're committed to providing the best service possible and appreciate your understanding. 🤗

Thank you for being a valued user of our platform, and we look forward to addressing any issues promptly. 🥰

Sincerely,
Sophie

Hello there,

Your insights are invaluable to us, and we genuinely appreciate your effort in helping us enhance our app. 😇

After carefully reviewing the feedback aspects you encountered, our development team has been diligently working to identify and address these issues. We take your feedback seriously, and your input plays a crucial role in our commitment to delivering a seamless user experience. 😊

To ensure we address the specific concerns you raised, could you please provide more details about the bugs you encountered? Any additional information, such as error messages, steps to reproduce the issues, or specific scenarios where you noticed problems, will greatly assist us in pinpointing and resolving these issues efficiently. 🌹

Your cooperation is instrumental in our ongoing efforts to improve our app, and we want to assure you that your feedback is highly valued. We are committed to delivering a top-notch experience, and your input helps us achieve that goal. 🤗

Thank you once again for being an integral part of our user community and for sharing your thoughts with us. We look forward to hearing back from you and appreciate your continued support. 🌻

Sincerely,
Sophie | Willdesk Support