评论 (807)

整体评分
4.9
每个评分等级的数量
  • 97% 的评分是 5 星
  • 2% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2024年1月26日

'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger'.

This is untrue, WD does not support Whatsapp integration.

Live chat with Mariadel​ confirmed this.

LP Metal Detecting
英国
30分钟 人在使用应用
Channelwill已回复 2024年1月27日

Hello there,

This is Sophie from Willdesk Support. I hope this email finds you well. Thank you for taking the time to share your feedback regarding our platform. 😇

We sincerely apologize for any confusion caused by the information you received. I'd like to clarify that, as of now, our system does not support Whatsapp integration on Willdesk Inbox but our Developers are planning to have this by February. We appreciate you bringing this to our attention, and we are actively working to update our communication channels for accuracy. Please rest assured that once the feature is released, Sophie will promptly update you. Thank you for your patience and understanding. 😊💗

If you have any further questions or concerns, please don't hesitate to reach out to our support team. We're committed to providing the best service possible and appreciate your understanding. 🤗

Thank you for being a valued user of our platform, and we look forward to addressing any issues promptly. 🥰

Sincerely,
Sophie

2022年12月12日

Despite advertising 'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger' the app can't actually handle receiving emails. All it can do is post a link to your email address.

Penguin Amusement Inc
美国
29分钟 人在使用应用
Channelwill已回复 2022年12月12日

Dear Penguin Amusement Inc,

This is Rong, I'm so sorry for the inconvenience caused to you, please allow us to express our sincerest apology to disappoint you on how the email feature works, please kindly trust us, we are dedicated to provide better experience to our valued users. if you can kindly give us another chance to improve our service and correct our mistakes,we will be more than appreciated! all we want is to provide you a better experience on using our app! :(

Warmest Regards,
Rong/Product Manager

2024年2月10日

Buggy!

Tara Sartoria
美国
14分钟 人在使用应用
Channelwill已回复 2024年2月12日

Hello there,

Your insights are invaluable to us, and we genuinely appreciate your effort in helping us enhance our app. 😇

After carefully reviewing the feedback aspects you encountered, our development team has been diligently working to identify and address these issues. We take your feedback seriously, and your input plays a crucial role in our commitment to delivering a seamless user experience. 😊

To ensure we address the specific concerns you raised, could you please provide more details about the bugs you encountered? Any additional information, such as error messages, steps to reproduce the issues, or specific scenarios where you noticed problems, will greatly assist us in pinpointing and resolving these issues efficiently. 🌹

Your cooperation is instrumental in our ongoing efforts to improve our app, and we want to assure you that your feedback is highly valued. We are committed to delivering a top-notch experience, and your input helps us achieve that goal. 🤗

Thank you once again for being an integral part of our user community and for sharing your thoughts with us. We look forward to hearing back from you and appreciate your continued support. 🌻

Sincerely,
Sophie | Willdesk Support

2023年3月20日

WARNING: This app automatically modifies your stores live theme.liquid and activates its own widget immediately on install! This is the first time I've come an app that makes active modifications to the live theme without even a hint that any changes have been made. If I hadn't done my diligence exploring the settings and noticing the widget was already enabled and active, I would have unknowingly had a UI element interfering with my existing theme and confusing customers.

The fact that these code changes are made automatically without consent or notice is bad enough, but beyond that there isn't even a proper uninstall option to automatically remove the code - all you get is a blurb in the FAQ section with an unreadably small screenshot with a red box around the added code and instructions to delete it. Of course the box also includes the final closing HTML body tag which needs to stay in the file, so if you miss that you might just break your site in the process.

To the developer: add a welcome splash page that has a button to apply the code change to the theme, do not auto-activate intrusive store page UI features, and make a proper uninstall option to have the app remove code changes.

Clear Sky Vapes Inc.
加拿大
8分钟 人在使用应用
Channelwill已回复 2023年3月20日

Hello There,

Thank you for your feedback, we are sorry for the inconvenience we had caused you. After checking with Developer Team on our side, we currently have updated APP version into 2.0 and now we will not insert any codes from APP side without permission, please rest assured here, no worries.😊

Our development team will also consider your suggestions in developing the app and especially the app function.😊To properly address your issue, you can also reach the Willdesk Support Team and we will arrange for you with one of our customer support experts and tech support to solve all the problem if you need our further helps. Feel free to leave us a message in live chat and at the email address: support@willdesk.email.

With your simple suggestion, feedback, and response we can help each other grow.

Best Regards,
Nona Willdesk SUpport Team

2023年4月27日

seems like a pretty great app, easy to set up a help desk. Excited to see how the live chat works. Great support team :)

Wink Formula
新加坡
Channelwill已回复 2023年4月28日

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona | Willdesk Support

2024年12月13日

WAVELEGEND
中国
3个月 人在使用应用
Channelwill已回复 2024年12月14日

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Kim
Willdesk Customer Support Team of Channelwill

2024年11月14日

Ben's Appliances and Junk
美国
接近2年 人在使用应用
Channelwill已回复 2024年11月15日

Thank you so much for the 5-stars! We're very delighted to see that you are happy with the app, we really appreciate your feedback. We promise to continue to provide the best possible user experience from using the platform.

Feel free to contact us anytime, anything related to Willdesk. We are available 24/7 to provide help. Thank you again!

Emma
WIlldesk Customer Support Team of Channelwill

2024年11月30日

Unique Unveil
德国
3个月 人在使用应用
Channelwill已回复 2024年12月2日

Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

2024年12月12日

YEETREE COCONUT
台湾
9天 人在使用应用
Channelwill已回复 2024年12月13日

Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide help.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

2025年2月5日

LUCIER
香港特别行政区
1天 人在使用应用
Channelwill已回复 2025年2月6日

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience.

Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.

Thank you again!

Kim
Willdesk Customer Support Team of Channelwill