Willdesk: Live Chat&AI Chatbot
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Automazione Servizio Clienti AI | Risoluzione Immediata, Supporto Omnicanale 24/7 con Chatbot AI
Willdesk by Channelwill migliora l'assistenza e-commerce con automazione intelligente:tracciamento ordini,resi,annullamenti e aggiornamento indirizzi via assistente virtuale.Unifica email,chat e social(Instagram/Messenger/WhatsApp)in sistema di ticketing.Flussi intelligenti:recupero carrelli,coinvolgimento proattivo,smistamento ticket e risposte FAQ immediate. Integrazione con piattaforme logistiche e loyalty:ottimizza il servizio clienti.Personalizzazione:centro assistenza,widget e FAQ personal
- Widget self-service & API Trackingmore integrati - nessuna app aggiuntiva
- Omnicanale AI: emozioni, prodotti, post-vendita & gestione email automatizzata
- Gestisci ticket da social media, chat ed email in un help desk centralizzato.
- Ottieni un indice clienti completo, integrato con Klaviyo, Mailchimp, Privy
- Integrazione multi-store: personalizzazione font, FAQ e stile
- App più diffuse tra i negozi simili al tuo
- Con sede negli Stati Uniti
Lingue
Inglese. Cinese (semplificato). Cinese (tradizionale). Francese. Tedesco. Portoghese (Portogallo). Portoghese (Brasile). Italiano. Spagnolo. Giapponese. Polacco. Danese. Norvegese (Bokmål). Olandese. Turco. Finlandese. Coreano. Svedese. Ceco. norvegesee Tailandese
Funziona con
- Check-out
- Shopify Flow
- TrackingMore
- Parcel Panel
- Gmail
- Outlook
- Zoho
- Microsoftsoft 365
Categorie
Messaggistica in tempo reale
Risposte automatiche
Canali
Prezzi
Gratuito
Gratis
- Agenti illimitati
- 1 negozio
- 20 conversazioni
- Chat dal vivo
- Modulo di contatto,Tracciamento ordini
- Integrazione email e social media
- Centro assistenza: FAQ illimitate
- Servizio in tempo reale 24/7
Iniziale
$16.90 /mese
o a $152.25/anno con un risparmio del 25%
$ 12 per ogni 100 conversazioni aggiuntive
- [Offerta Early Bird $10.14]
- 1 negozio
- 100 conversazioni
- Bot automatizzato
- Dominio FAQ personalizzato
- Tag utenti e chat
- Quota limitata tracciamento gratuito
Prova gratuita di 7 giorni
Professionale
$89.90 /mese
o a $755.16/anno con un risparmio del 30%
$10 per ogni 100 conversazioni aggiuntive
- [Offerta Early Bird $89.94 ]
- Negozi multipli
- 2000 conversazioni
- Quota limitata tracciamento gratuito
- Piano personalizzato e altro
Prova gratuita di 7 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni.
Recensioni (388)
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app.
We promise to continue to strive in always trying to provide the best user experience.
Please feel free to reach out to us anytime as you need support.
We are available 24/7 to help out. 😇
Happy Holidays!
Emma
Willdesk Customer Support Team of Channelwill
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it.
1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying.
2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order.
Hi There,
This is Kim from the Willdesk Support Team of Channelwill.
Thank you sincerely for taking the time to share your experience with us. We truly appreciate that you’ve been using the app for the past month, and I’m very sorry for the frustration you’ve encountered. Your feedback is important, and I want to reassure you that you have not been ignored.
📝 Regarding the points you raised:
Staff Editing/Adding Macros
The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time.
That said, we truly understand how valuable this capability would be for your workflow. While we’re not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions.
Please know that your input is appreciated — it genuinely helps us shape the direction of our improvements.
Notes Section Size & Character Limit
Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts.
I completely understand how helpful a larger note field would be for your workflow, and I’m sorry that we’re not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions.
I completely understand your concern about future issues, and I’m truly sorry that you haven’t seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction.
If you’re open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime — I’m here to support you.
Thank you again for your patience and for being a valued user of our app.
Incredible platform and quick customer service. Super affordable and has everything that we need
We really appreciate you taking the time to leave such kind words. Thank you very much. We are glad that you are happy with the app and the customer support. Your feedback means a lot to us, and we are available 24/7 as you may need help. 💛
We are commited to continue to strive in provide the best possible user experience.
Thank you again!
Emma
Willdesk Customer Support Team
Assistenza
Assistenza app fornita da CWIll.
Risorse
Sviluppatore
Lanciata
22 febbraio 2021
In primo piano
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