Willdesk: Live Chat&AI Chatbot
- Priser
-
Gratisplan tillgänglig. Gratis testversion tillgänglig.
- Populärt i butiker som din
- Baserat i USA
- Höjdpunkter
- Fungerar med de senaste temana
- Betyg
- 4,9 (392)
- Utvecklare
- Channelwill
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AI Kundserviceautomation | Direkt ärendelösning, 24/7 omnikanalstöd med AI-chatbots
Willdesk by Channelwill automatiserar e-handelssupport med AI:Orderuppföljning,returer,avbokningar och adressuppdateringar via virtuell assistent.Samlar e-post,livechatt och sociala medier(Instagram/Messenger/WhatsApp)i ett biljettsystem.Intelligenta arbetsflöden:Autogenererad varukorgsåtervinning,proaktiv kundinteraktion,ärendedirigering och direkta FAQ-svar.Djupintegration med logistik-och lojalitetsplattformar:Effektiviserad kundservice.Anpassningsbar branding:Skräddarsydd hjälpcenter,widget
- Varumärkt widget & Trackingmore API - ingen extra spårningsapp
- AI-driven omnikanal: Produktförslag, känslodetektion, service, spamfiltrering
- Hantera tickets från sociala medier, chatt & e-post i en kundsupportplattform
- Få komplett kundregister + integration med Klaviyo, Mailchimp, SMSBump
- Flershopsintegration: Anpassa typsnitt, FAQ och stil
- Populärt i butiker som din
- Baserat i USA
- Höjdpunkter
- Fungerar med de senaste temana
Språk
engelska, kinesiska (förenklad), kinesiska (traditionell), franska, tyska, portugisiska (Portugal), portugisiska (brasiliansk portugisiska), italienska, spanska, japanska, polska, danska, norska (bokmål), nederländska, turkiska, finska, koreanska, svenska, tjeckiska, norska, och thailändska
Fungerar med
- Kassa
- Shopify Flow
- Parcel Panel, Loloyal loyalty
- Klaviyo,Mailchimp,One
- TrackingMore, EcomSend Pop Ups
- Gmail, Zoho,Outlook, Godady
- Dropshipman,SEO Ant
- Messsenger，Microsoft 365
Kategorier
Meddelanden i realtid
Automatiserade svar
Kanaler
Automatisering av arbetsflödet
Priser
Gratisschema
Gratis
- Obegränsat antal agenter
- 1 butik
- 20 konversationer
- Live-chatt, Kontaktformulär
- Orderhantering
- E-post & social media-integration
- Hjälpcenter: Obegränsad FAQ
- 24/7 realtidsservice
Startplan
$16.90 /månad
eller $152.25/år och spara 25 %
12 $ per varje ytterligare 100 konversationer
- [Early Bird-erbjudande $10.14]
- 1 butik
- 100 konversationer
- Automatiseringsbot
- Anpassad FAQ-domän
- Tagga användare & chatt
- Begränsad gratis orderhantering
Prova gratis i 7 dagar
Grundplan
$42.90 /månad
eller $360.36/år och spara 30 %
12 $ per varje ytterligare 100 konversationer
- [Early Bird-erbjudande $25.74]
- 3 butiker
- 500 konversationer
- Begränsad gratis orderhantering
- Prioriterat support
Prova gratis i 7 dagar
Proffsi plan
$149.90 /månad
eller $1,259.16/år och spara 30 %
10 $ per varje ytterligare 100 konversationer
- [Early Bird-erbjudande $89.94]
- Flera butiker
- 2000 konversationer
- Begränsad gratis orderhantering
- Anpassad plan & mer
- Kundframgångsansvarig
Prova gratis i 7 dagar
Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag.
Recensioner (392)
J'ai reçu un super service, les réponses sont claires et rapides. Les personnes sont gentilles, elles nous donnent des conseils faciles à suivre et nous font avancer plus vite dans la configuration du chat. Merci beaucoup
Merci beaucoup pour vos aimables paroles ! 🌟 Nous sommes ravis d'apprendre que la réactivité et les conseils de notre équipe vous ont été utiles pour configurer votre chat. Notre objectif est de rendre le processus clair et fluide, et nous sommes ravis d'avoir pu vous aider à avancer plus rapidement. Nous apprécions sincèrement vos commentaires et restons à votre disposition dès que vous en avez besoin.
Cordialement,
Kim|Équipe d'assistance Willdesk
This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended.
Hi There,
Thank you for taking the time to share your feedback. We really appreciate it.
We are sorry to hear that an event of an unwanted reply happened to one of your customers. We value your experience, and have shared this incident to our product development team to find the root cause and resolve the problem.
The team is always working to make Willdesk improve all user experience and provide solutions for all types of merchants. We would like to take the opportunity to connect directly with you and discuss how we can help your store requirements.
Thank you again!
Emma
Willdesk Customer Support Team
Support team is indeed quick and professional and they have an app for when you are out and about.
Shopify integration however is not great:
- the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products.
- order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details.
- shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that.
The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product.
We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise.
Hi There,
Thank you for taking the time to share your detailed feedback — we truly appreciate it. We're glad to hear that our support team has met your expectations and that you find the mobile app convenient when you're on the go.
We’re sorry to hear that the Shopify integration didn’t fully meet your needs, especially when it comes to viewing complete order details, product variants, and shipping information within Willdesk. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to improve the Shopify experience — especially for stores like yours that rely heavily on product variants and detailed order data.
Regarding the AI features and pricing: we understand your concerns and apologize for any confusion. We’re currently reviewing how we present AI-related features and associated fees to make this information clearer and more transparent from the outset.
We truly value your feedback and are always working to make Willdesk better for all types of merchants. If you're open to it, we’d love the chance to connect directly and discuss how we might better support your needs.
Thank you again,
Kim|Willdesk Support Team
Support
Support på appen tillhandahålls av Channelwill.
Resurser
Utvecklare
Lansering
22 februari 2021
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