Willdesk: Live Chat&AI Chatbot
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AI Kundserviceautomation | Direkt ärendelösning, 24/7 omnikanalstöd med AI-chatbots
Willdesk by Channelwill automatiserar e-handelssupport med AI:Orderuppföljning,returer,avbokningar och adressuppdateringar via virtuell assistent.Samlar e-post,livechatt och sociala medier(Instagram/Messenger/WhatsApp)i ett biljettsystem.Intelligenta arbetsflöden:Autogenererad varukorgsåtervinning,proaktiv kundinteraktion,ärendedirigering och direkta FAQ-svar.Djupintegration med logistik-och lojalitetsplattformar:Effektiviserad kundservice.Anpassningsbar branding:Skräddarsydd hjälpcenter,widget
- Varumärkt widget & Trackingmore API - ingen extra spårningsapp
- AI-driven omnikanal: Produktförslag, känslodetektion, service, spamfiltrering
- Hantera tickets från sociala medier, chatt & e-post i en kundsupportplattform
- Få komplett kundregister + integration med Klaviyo, Mailchimp, SMSBump
- Flershopsintegration: Anpassa typsnitt, FAQ och stil
- Populärt i butiker som din
- Baserat i USA
Språk
engelska, kinesiska (förenklad), kinesiska (traditionell), franska, tyska, portugisiska (Portugal), portugisiska (brasiliansk portugisiska), italienska, spanska, japanska, polska, danska, norska (bokmål), nederländska, turkiska, finska, koreanska, svenska, tjeckiska, norska, och thailändska
Fungerar med
- Kassa
- Shopify Flow
- Parcel Panel, Loloyal loyalty
- Klaviyo,Mailchimp,One
- TrackingMore, EcomSend Pop Ups
- Gmail, Zoho,Outlook, Godady
- Dropshipman,SEO Ant
- Messsenger，Microsoft 365
Kategorier
Kanaler
Automatisering av arbetsflödet
Meddelanden i realtid
Automatiserade svar
Priser
Gratisschema
Gratis
- Obegränsat antal agenter
- 1 butik
- 20 konversationer
- Live-chatt, Kontaktformulär
- Orderhantering
- E-post & social media-integration
- Hjälpcenter: Obegränsad FAQ
- 24/7 realtidsservice
Startplan
$16.90 /månad
eller $152.25/år och spara 25 %
12 $ per varje ytterligare 100 konversationer
- [Early Bird-erbjudande $10.14]
- 1 butik
- 100 konversationer
- Automatiseringsbot
- Anpassad FAQ-domän
- Tagga användare & chatt
- Begränsad gratis orderhantering
Prova gratis i 7 dagar
Proffsi plan
$89.90 /månad
eller $755.16/år och spara 30 %
10 $ per varje ytterligare 100 konversationer
- [Early Bird-erbjudande $89.94]
- Flera butiker
- 2000 konversationer
- Begränsad gratis orderhantering
- Anpassad plan & mer
- Kundframgångsansvarig
Prova gratis i 7 dagar
Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag.
Recensioner (389)
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app.
We promise to continue to strive in always trying to provide the best user experience.
Please feel free to reach out to us anytime as you need support.
We are available 24/7 to help out. 😇
Happy Holidays!
Emma
Willdesk Customer Support Team of Channelwill
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it.
1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying.
2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order.
Hi There,
This is Kim from the Willdesk Support Team of Channelwill.
Thank you sincerely for taking the time to share your experience with us. We truly appreciate that you’ve been using the app for the past month, and I’m very sorry for the frustration you’ve encountered. Your feedback is important, and I want to reassure you that you have not been ignored.
📝 Regarding the points you raised:
Staff Editing/Adding Macros
The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time.
That said, we truly understand how valuable this capability would be for your workflow. While we’re not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions.
Please know that your input is appreciated — it genuinely helps us shape the direction of our improvements.
Notes Section Size & Character Limit
Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts.
I completely understand how helpful a larger note field would be for your workflow, and I’m sorry that we’re not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions.
I completely understand your concern about future issues, and I’m truly sorry that you haven’t seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction.
If you’re open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime — I’m here to support you.
Thank you again for your patience and for being a valued user of our app.
Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody.
Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍
Thank you again!
Best Regards,
Sophie|Willdesk Support Team ✨
Support
Support på appen tillhandahålls av CWILL.
Resurser
Lansering
22 februari 2021
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