Selfnamed: Cosmetics on demand

I have been using this app for about 4 months now, the products are of good quality there are many glitches in the tool and things to be improved to make it more efficient.

On the plus side are the products, they keep including new ones and they are of high quality and You can start a business quickly with them. You can preview your products and they provide automated mockups directly to your shopify. The ordering process is quite seemless once you know what settings to apply which are not explained anywhere.

On the need to improve section i would mention that the support team takes quite a long time to answer and we had a few issues until now.
One of them is not being able to give access to other users like your graphic designers, so everything needs to be managed from one user account.
Key functionalities like being able to delete old or no longer needed designs in the design studio are not available and they create a big chaos of designs with so many products and customisations.
Also the filtering options in the my products sections is very limited and does not allow you to group them.
The process of creating and applying templates to products could be simplified, unfortunately they do not provide tutorials on how to do it properly so I had to make a lot of mistakes until i worked it out.
There are also inconsistencies for example the product has a name on the website and a different one in the templates and some templates do not have the right dimmensions.

Beyond the tool, we have had a couple of issues with shipments, the delivery times are much longer than what it is stated in the website. My last customer order was placed on 17 March and the customer just told me they have not yet received it after 10 days. This is a big issue!

Selfnamed is a top-notch skincare manufacturer offering seamless dropshipping services. Their products are high-quality, natural, and cruelty-free, receiving excellent feedback from customers. The dropshipping process is efficient and hassle-free, allowing me to focus on growing my business without inventory worries.

The platform is user-friendly, with real-time updates and easy integration with e-commerce sites. Customer support is responsive and knowledgeable, and the pricing is competitive, ensuring good profit margins. Selfnamed also prioritizes sustainability and ethical practices, which is a big plus.

Overall, Selfnamed is an outstanding partner for any skincare business. Highly recommended!

Initially, I encountered some bugs using the Selfnamed app, but Kristaps and the support team were incredibly supportive in resolving my integration issues; Selfnamed seems like a good company, and I hope our long-term partnership goes well.

When we first started with Selfnamed, it was good. There were a few things here and there that required some manual work to sync between Shopify and Selfnamed, but in the meantime they improved a lot, automated all the boring things and the process is as smooth as possible. They went from good to great, and we are very happy to work with them.

Selfnamed was the only one company in the whole world, that I choose to collaborate. They are the only one who fulfilled all of my requirements: to have the high quality products, ecocert and cosmos certified, to be supportive and knowledgeable, as well. I am cosmetic chemist, and I can tell they are stand out from the crowd. If I wasn't able to use their products and services, I would choose not to have company. I love all about Selfnamed. Their concept, studio design, they are very attentive and informative. 10 stars from me. Wish you all the best! Jelena

The Selfnamed team are incredibly supportive and helpful with everything, their customer service is beyond excellent! The app is easy to use and very slick!

In addition to the above the products that they produce are truly amazing! The formulas are stunning!

Selfnamed is an excellent app for anyone looking to sell high-quality, customizable skincare products. The organic and vegan formulas are a big plus, and the dropshipping process is smooth and efficient. The label customization feature makes branding easy and professional. While the product quality is impressive, occasional technical glitches and response times from customer support could be improved. Overall, it's a great tool for building a personalized skincare line.

** updated review ***

Following my initial review, the service has really improved. It appears that there are more staff working at Selfnamed now, previously I just received an email from the same person, but now there are different people replying. The speed of response is really quick now, and the team are helpful.

I put the problems I had earlier down to 'teething' problems. Looking towards success with Selfnamed now.

Set up my store and branded 66 products with Selfnamed. I did a test order on my store, and it went through fine. I did a further 3 orders to provide products to 2 UGC creators and 12 products to myself to photograph, and I had no end of problems.

The two UGC orders wouldn't fulfil. I reached out to the support team who kept on telling me the same thing (i.e. look at the reason) despite me telling them there wasn't a reason. They eventually sent a request to access my Shopify store, yet despite giving them access 3 working days (5 calendar days) ago, no one has logged into look at it.

This is really awful service - if these had have been customer orders I'd be screwed. I'm now deleting the Selfnamed products from my store and deleting the app.

Selfnamed offers a great range of products, and integrating it into my Shopify store was seamless. The overall product quality is impressive, and I appreciate their wide selection. However, the fulfillment times are considerably longer than what they claim on their site, which has been disappointing. Another downside is not being able to update designs for product packaging on the fly—you have to remove the product entirely and add a new one with the revised design. While there’s definitely potential here, these drawbacks make the experience less smooth than I had hoped.

Very happy with my experience so far. I have used their design service and they have been very accommodating towards my requests for some changes. I have also ordered some sample products and couldn’t be happier with the quality.